International Journal of Academic Research in Business and Social Sciences

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Volume 8, Issue 15 (Special Issue: Hospitality Management Dynamics and Consumer Engagement)

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Investigating the Role of Motivational Factors and Job-Hopping Attitudes on Turnover Intentions of Gen Y Hotel Employees

AUTHORS: Mohamad Abdullah Hemdi, Fatin Hanani Buang, Olimjon Saidmamatov

Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018

PAGES: 1-13

DOI:10.46886/IJARBSS/v8-i15/5089

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Relationship between Organizational Culture and Job Loyalty among Five-star and Four-star Hotel Employees

AUTHORS: Nur Shifa Mohd Razali, Mohd Salehuddin Mohd Zahari, Tuan Ahmad Tuan Ismail, Abdul Rahem Jasim

Received: 29 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 19 Dec, 2018

PAGES: 14-32

DOI:10.46886/IJARBSS/v8-i15/5090

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The Effect of Service Delivery Failures on Service Recovery: A Causal Study

AUTHORS: Zulhan Othman, Mohd Salehuddin Mohd Zahari, Salleh Mohd Radzi, Tuan Ahmad Tuan Ismail, Hairul Nizwan Abdul Majid

Received: 31 Dec, 2018 | Revised: 31 Dec, 2018 | Published: 23 Dec, 2018

PAGES: 33-48

DOI:10.46886/IJARBSS/v8-i15/5091

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The Influence of Empowerment, Rewards, and Training on Service Recovery Performance among Frontline Hotel Employees in Malaysia

AUTHORS: Norhamizan Hamir, Issham Ismail, Mohd Salehuddin Mohd Zahari, Dahlan Abdullah

Received: 29 Sep, 2018 | Revised: 01 Dec, 2018 | Published: 30 Dec, 2018

PAGES: 49-67

DOI:10.46886/IJARBSS/v8-i15/5092

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Perceived Privacy Concern, Affective Relationship Trust and Relationship Risk in Airlines Brand Online Community: The Moderating Role of Perceived Benefit and Risk-Taking Behavior

AUTHORS: Anderson Ngelambong, Norfezah Md Nor, Dahlan Abdullah, Saiful Bahri Mohd Kamal

Received: 24 Oct, 2018 | Revised: 21 Nov, 2018 | Published: 30 Dec, 2018

PAGES: 68-81

DOI:10.46886/IJARBSS/v8-i15/5093

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The Interplay between Relationship Quality, Perceived Relationship Benefit and Word of Mouth Engagement: A Hierarchical Component Model Perspective

AUTHORS: Anderson Ngelambong, Hashim Fadzil Ariffin, Silverina Kibat, Zaharah Mohamed Rani, Johanna Adlin Ahmad

Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018

PAGES: 82-94

DOI:10.46886/IJARBSS/v8-i15/5094

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HPWS Implementation in Five-star Hotels: Why Employees' Perception Matter?

AUTHORS: Mohd Faeez Saiful Bakhtiar, Salleh Mohd Radzi, Norzuwana Sumarjan, Nor Adila Kedin, Abdul Aziz Azdel

Received: 07 Nov, 2018 | Revised: 16 Dec, 2018 | Published: 31 Dec, 2018

PAGES: 95-108

DOI:10.46886/IJARBSS/v8-i15/5095

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The Customer’s Perception towards Shariah-Compliant Hotel in Malaysia

AUTHORS: Nor Asikin Shaharuddin, Suhailah Kassim, Asliza Mohd Yusof, Norida Abu Bakar, Nurul Azlinda Chek Talib

Received: 27 Sep, 2018 | Revised: 30 Oct, 2018 | Published: 23 Dec, 2018

PAGES: 109-130

DOI:10.46886/IJARBSS/v8-i15/5096

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Users’ Satisfaction with Mass Rapid Transit and the Effect of Different Genders and Trip Purposes

AUTHORS: Chew Sze-Siong, Azwin Aksan

Received: 12 Nov, 2018 | Revised: 17 Dec, 2018 | Published: 31 Dec, 2018

PAGES: 131-145

DOI:10.46886/IJARBSS/v8-i15/5097

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Enhancing the Role of Innovation towards Employee Job Performance at Malaysian Hotels

AUTHORS: Siti Hajar Zakariah, Artinah Zainal, Fadzilah Mohd Shariff

Received: 25 Oct, 2018 | Revised: 17 Nov, 2018 | Published: 31 Dec, 2018

PAGES: 146-159

DOI:10.46886/IJARBSS/v8-i15/5098

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Hotel Booking Websites and their Impact on E-Satisfaction and E-Loyalty: Analysis on Utilitarian and Hedonic Features

AUTHORS: Saiful Bahri Mohd Kamal, Dahlan Abdullah, Norfezah Md Nor, Anderson Ngelambong, Khairil Anuar Bahari

Received: 26 Oct, 2018 | Revised: 19 Nov, 2018 | Published: 26 Dec, 2018

PAGES: 160-177

DOI:10.46886/IJARBSS/v8-i15/5099

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Determinant of Web-Technology and e-Business adoption among SMEs Travel Agencies in Malaysia

AUTHORS: Nor Asikin Shaharuddin, Azmawani Abd.Rahman, Yuhanis Abdul Aziz, Suhailah Kassim

Received: 03 Nov, 2018 | Revised: 11 Dec, 2018 | Published: 31 Dec, 2018

PAGES: 178-200

DOI:10.46886/IJARBSS/v8-i15/5100

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Interactive Learning Online: A Case Study of Front Office Teaching and Learning in Higher Learning Institution in Malaysia

AUTHORS: Pakyuan Woo, Aslinda Mohd Shahril, Ezwani Azmi, Hafizah Rosli

Received: 17 Oct, 2018 | Revised: 29 Dec, 2018 | Published: 22 Sep, 2018

PAGES: 201-211

DOI:10.46886/IJARBSS/v8-i15/5101

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A Study of Factors which Influence Energy Efficiency in Medium-Sized Hotels: A Case of a Four-Star Hotel in Kuala Lumpur

AUTHORS: Kang Xiao Xin, Kan Lye Leng

Received: 18 Oct, 2018 | Revised: 30 Nov, 2018 | Published: 31 Dec, 2018

PAGES: 212-232

DOI:10.46886/IJARBSS/v8-i15/5102

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Hotel Website Quality Perceived Values and Behavioral Loyalty among Baby Boomers: A Conceptual Paper

AUTHORS: Nur Syahira Bibit, Muhammad Izzat Zulkifly, Mohd Noor Ismawi Ismail, Mohd Hafiz Mohd Hanafiah

Received: 16 Oct, 2018 | Revised: 25 Nov, 2018 | Published: 31 Dec, 2018

PAGES: 233-249

DOI:10.46886/IJARBSS/v8-i15/5103

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A Framework for Evaluating Management’s Environmental Commitment toward Green Practices

AUTHORS: Lee-Peng Ng, Lok-Sin Kuar, Yuen-Onn Choong, I-Chi Chen, Sok-Yee Teoh

Received: 30 Oct, 2018 | Revised: 21 Nov, 2018 | Published: 29 Dec, 2018

PAGES: 250-262

DOI:10.46886/IJARBSS/v8-i15/5104

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Preliminary Investigation of Environmental Practices among Homestay Operators

AUTHORS: Nur Farihin Abd Hadi Khan, Yuhanis Abdul Aziz, Rusmawati Saad, Azmawani Abd. Rahman

Received: 18 Oct, 2018 | Revised: 30 Nov, 2018 | Published: 30 Dec, 2018

PAGES: 263-276

DOI:10.46886/IJARBSS/v8-i15/5105

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Validating the Measuring Instrument for Determinants of Guest Perceived Value in Peer-to-Peer Accommodation in Malaysia: A Pilot Study

AUTHORS: Izyanti Awang Razli, Salamiah A. Jamal, Mohd Salehuddin Mohd Zahari

Received: 19 Oct, 2018 | Revised: 07 Nov, 2018 | Published: 29 Dec, 2018

PAGES: 277-285

DOI:10.46886/IJARBSS/v8-i15/5106

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The Application of Team-Based Learning in an Event Management Course

AUTHORS: Nur’Hidayah Che Ahmat, Ahmad Hidayat Ahmad Ridzuan, Nor Syafinaz Mohamad Zuki, Haslindawati Mahmud

Received: 30 Oct, 2018 | Revised: 23 Nov, 2018 | Published: 29 Dec, 2018

PAGES: 286-301

DOI:10.46886/IJARBSS/v8-i15/5107

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Awareness of Good and Service Tax (GST) and Spending Behaviour among Malaysian Travelers during Holiday

AUTHORS: Salamiah A Jamal, Nor Azah Mustapha, Norhaida Mohd Khairi, Mohamad Khairi Alwi

Received: 09 Oct, 2018 | Revised: 29 Nov, 2018 | Published: 29 Dec, 2018

PAGES: 302-314

DOI:10.46886/IJARBSS/v8-i15/5108

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Graduate Attributes, Outcomes of Volunteering and Graduate Employability: The Case of Mice Event Volunteers

AUTHORS: Hassnah Wee, Nur Adlinna Mohamed, Norliza Aminudin, Norshiha Saidin

Received: 14 Nov, 2018 | Revised: 21 Dec, 2018 | Published: 31 Dec, 2018

PAGES: 315-330

DOI:10.46886/IJARBSS/v8-i15/5109

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Exploring the Competencies Perceived by the Hospitality Undergraduates in Public and Private Universities

AUTHORS: Siti Fatimah Mohamad, Mohammad Nazrin Osman, Farah Adibah Che Ishak

Received: 30 Oct, 2018 | Revised: 21 Nov, 2018 | Published: 26 Dec, 2018

PAGES: 331-349

DOI:10.46886/IJARBSS/v8-i15/5110

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Industry 4.0: Teaching Preferences, Perceptions, and Challenges among Tourism and Hospitality Academicians

AUTHORS: Azila Azmi, Nur’Hidayah Che Ahmad, Kalsom Kayat, Dahlan Abdullah, Dahlan Abdullah, Hanani Ahmad Zubir

Received: 06 Oct, 2018 | Revised: 30 Nov, 2018 | Published: 31 Dec, 2018

PAGES: 350-365

DOI:10.46886/IJARBSS/v8-i15/5111

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A Proposed Framework on Turnover Intention among Nursing Home Nurses

AUTHORS: Nurul Hafizah Mohd Yasin, Razli Che Razak, Hasif Rafidee Hasbollah, Mohammad Afizul Mohammad

Received: 29 Oct, 2018 | Revised: 03 Dec, 2018 | Published: 31 Dec, 2018

PAGES: 366-377

DOI:10.46886/IJARBSS/v8-i15/5112

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The Influence of Competitive Remuneration, Comprehensive Training Program and Organizational Brand Factors on Students' Internship Placement Selection

AUTHORS: Nur Atiqah Lokman, Nur Amira Farzana Yusuf, Jazira Anuar, Noralisa Ismail

Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018

PAGES: 378-386

DOI:10.46886/IJARBSS/v8-i15/5113

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Utilization of Plantain Peel Flour (Musa Paradisiaca L. AAB) in the Making of Dadar Gulung Skin (Kuih Ketayap)

AUTHORS: Selvi Novianti, Made Citra Yuniastuti

Received: 29 Oct, 2019 | Revised: 20 Nov, 2019 | Published: 27 Dec, 2019

PAGES: 387-394

DOI:10.46886/IJARBSS/v8-i15/6037

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