International Journal of Academic Research in Business and Social Sciences

search-icon

Relationship between Organizational Culture and Job Loyalty among Five-star and Four-star Hotel Employees

Open access

Nur Shifa Mohd Razali, Mohd Salehuddin Mohd Zahari, Tuan Ahmad Tuan Ismail, Abdul Rahem Jasim

Pages 14-32 Received: 29 Sep, 2018 Revised: 17 Oct, 2018 Published Online: 19 Dec, 2018

http://dx.doi.org/10.46886/IJARBSS/v8-i15/5090
This study examines the relationship between the organizational culture, its attributes and the effect towards job loyalty among the 5-star and 4-star hotel employees in Malaysia. Data were collected from 270 hotel employees through self-administered questionnaires. Instruments were adopted from previous researchers. Data were validated using exploratory factor analysis, and linear regression was employed to examine the relationships between the variables under investigation. From the result, three organizational cultural dimensions (bureaucratic, innovative and supportive culture) were found to have significant impact on employees’ loyalty. This study develops a better understanding of organizational culture and leadership styles and their influence on employee loyalty towards their organisation. As a future research direction, researchers can examine organizational culture with other variables such as leadership style, organizational commitment, and employee engagement, specifically in the Malaysian setting.
Adler, P. S., & Borys, B. (1996). Two types of bureaucracy: Enabling and coercive. Administrative science quarterly, 61-89.
Ahmad, N., Iqbal, N., Javed, K., & Hamad, N. (2014). Impact of organizational commitment and employee performance on the employee satisfaction. International Journal of Learning, Teaching and Educational Research, 1(1), 84-92.
Aksoy, M., Apak, S., Eren, E., & Korkmaz, M. (2014). Analysis of the effect of organizational learning-based organizational culture on performance, job satisfaction and efficiency: A field study in banking sector. International Journal of Academic Research, 6(1).
AlBattat, A. R. S., & Som, A. P. M. (2013). Employee dissatisfaction and turnover crises in the Malaysian hospitality industry. International Journal of Business and Management, 8(5), 62.
Ali, M. M. R., & Mohammad, H. Y. (2006). A study of relationship between managers' leadership style and employees' job satisfaction. Leadership in Health Services, 19(2), 11-28.
Aljayi, Y., Fjer, A., Guennioui, M., & Tamek, A. (2016). Multinational companies’ human resource management practices’ and their organizational culture impact on employees’ loyalty: Case of Japanese multinational company in Morocco. Procedia-Social and Behavioral Sciences, 230, 204-211.
Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in organizational behavior, 10(1), 123-167.
Arasli, H., Bahman Teimouri, R., Kiliç, H., & Aghaei, I. (2017). Effects of service orientation on job embeddedness in hotel industry. The Service Industries Journal, 37(9-10), 607-627.
Aydogdu, S., & Asikgil, B. (2011). An empirical study of the relationship among job satisfaction, organizational commitment and turnover intention. International Review of Management and Marketing, 1(3), 43-53.
Baer, M., & Frese, M. (2003). Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 24(1), 45-68.
Belias, D., & Koustelios, A. (2014a). Leadership and job satisfaction–A review. European Scientific Journal, ESJ, 10(8).
Belias, D., & Koustelios, A. (2014b). Organizational culture and job satisfaction: A review. International Review of Management and Marketing, 4(2), 132-149.
Berson, Y., Oreg, S., & Dvir, T. (2008). CEO values, organizational culture and firm outcomes. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 29(5), 615-633.
Bharadwaja, S., Lee, L., & Madera, J. M. (2018). Customer evaluations of service-oriented organizational citizenship behaviors: Agentic and communal differences. International Journal of Hospitality Management, 70, 120-129.
Blomme, R. J., Sok, J., & Tromp, D. M. (2013). The influence of organizational culture on negative work-home interference among highly educated employees in the hospitality industry. Journal of Quality Assurance in Hospitality & Tourism, 14(1), 1-23.
Borzaga, C., & Tortia, E. (2006). Worker motivations, job satisfaction, and loyalty in public and nonprofit social services. Nonprofit and voluntary sector quarterly, 35(2), 225-248.
Bramlett-Solomon, S. (1992). Predictors of job satisfaction among black journalists. Journalism Quarterly, 69(3), 703-712.
Bratton, J., & Gold, J. (2017). Human resource management: theory and practice: Palgrave.
Brown, E. A., Thomas, N. J., & Bosselman, R. H. (2015). Are they leaving or staying: A qualitative analysis of turnover issues for Generation Y hospitality employees with a hospitality education. International Journal of Hospitality Management, 46, 130-137.
Buang, F. H., Hemdi, M. A., & Hanafiah, M. H. (2016). Job Hopping Attitude and Turnover Intention of Gen Y Hotel Employees: A Review and Research Agenda. Paper presented at the Social Sciences Postgraduate Internatio
In-Text Citation: (Razali, Zahari, Ismail, & Jasim, 2018)
To Cite this Article: Razali, N. S. M., Zahari, M. S. M., Ismail, T. A. T., & Jasim, A. R. (2018). Relationship between Organizational Culture and Job Loyalty among Five-star and Four-star Hotel Employees. International Journal of Academic Research in Business and Social Sciences, 8(15), 14–32.