This study examines the relationship between the organizational culture, its attributes and the effect towards job loyalty among the 5-star and 4-star hotel employees in Malaysia. Data were collected from 270 hotel employees through self-administered questionnaires. Instruments were adopted from previous researchers. Data were validated using exploratory factor analysis, and linear regression was employed to examine the relationships between the variables under investigation. From the result, three organizational cultural dimensions (bureaucratic, innovative and supportive culture) were found to have significant impact on employees’ loyalty. This study develops a better understanding of organizational culture and leadership styles and their influence on employee loyalty towards their organisation. As a future research direction, researchers can examine organizational culture with other variables such as leadership style, organizational commitment, and employee engagement, specifically in the Malaysian setting.
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In-Text Citation: (Razali, Zahari, Ismail, & Jasim, 2018)
To Cite this Article: Razali, N. S. M., Zahari, M. S. M., Ismail, T. A. T., & Jasim, A. R. (2018). Relationship between Organizational Culture and Job Loyalty among Five-star and Four-star Hotel Employees. International Journal of Academic Research in Business and Social Sciences, 8(15), 14–32.
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