Growth in the hotel industry resulted in the greater significance of human resource management (HRM). This industry is largely dependent on the skills and efforts of operational employees to sustain. The significance of operational employees is paramount in five-star hotels as they are the key to delivering superior quality service experience to the guests. Likewise, it has encouraged the adoption of strategic HRM within the hotel industry. Past literature predominantly shows that hotel practicing High-Performance Work System or HPWS; a form of strategic HRM work systems, is likely to benefit from improved organizational and employee outcomes. However, another research perspective associates HPWS with adverse consequences towards operational employees. Contradicting perspectives about HPWS implementation justify the need to perform an empirical study on actual HPWS perception among operational employees. This paper features an overview of strategic HRM and its presence within the hotel industry. Explanation about HPWS and its components as well as employees’ views of HPWS implementation are the main highlights of this paper. Potential contributions following this study are also discussed.
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In-Text Citation: (Bakhtiar, Radzi, Sumarjan, Kedin, & Azdel, 2018)
To Cite this Article: Bakhtiar, M. F. S., Radzi, S. M., Sumarjan, N., Kedin, N. A., & Azdel, A. A. (2018). HPWS Implementation in Five-star Hotels: Why Employees’ Perception Matter? International Journal of Academic Research in Business and Social Sciences, 8(15), 95–108.
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