This empirical study investigated the relationship between Innovational, Organizational and Environmental (IOE) with web technology & e-business adoption among small and medium (SMEs) travel agencies in Malaysia. This paper presents a conceptual consideration on the role of Malaysia SMEs travel agencies internal and external SMEs characteristics in encouraging the adoption of web technology & e-business adoption. This study is an ongoing research which a theoretical argument was developed, and research methodology has been tested through regression analysis. We introduce e-resources, data secrecy & confidentiality and training & human capital investment as the predicting variables that influence the web technology & e-business adoption. A structured questionnaire was distributed to the owner/s-managers of travel agencies listed in the Ministry of Tourism and Culture of Malaysia (MOTAC) webpage from five regions throughout Malaysia. 341 respondents have been selected as the sample of the study based on multi stage cluster sampling procedure. The data analysis was carried out using quantitative analysis software of Statistical Program for Social Science (SPSS) version 23. The results revealed the Innovational characteristics (ICs) and Organizational characteristics (OCs) were the important predictors in shaping web technology & e-business adoption. In contrast, the Environmental characteristics (ECs) was found as not significantly associated to web technology & e-business adoption among Malaysian SME’s travel agencies.
Abou-Shouk, M., Megicks, P., & Lim, W. M. (2013). Perceived Benefits and E-Commerce Adoption by SME Travel Agents in Developing Countries: Evidence from Egypt. Journal of Hospitality and Tourism Research, 37(4), 490–515. https://doi.org/10.1177/1096348012442544
Abrahamson, E., & Rosenkopf, L. (1997). Social Network Effects on the Extent of Innovation Diffusion: A Computer Simulation. Organization Science. https://doi.org/10.1287/orsc.8.3.289
Agarwal, R., & Prasad, J. (1997). The Role of Innovation Characteristicss and Perceived Voluntariness in the Acceptance of Information Technologies. Decision Sciences, 28(3), 557–582. https://doi.org/10.1111/j.1540-5915.1997.tb01322.x
Alam, S. S., & Mohammad Noor, M. K. (2009). ICT Adoption in Small and Medium Enterprises: an Empirical Evidence of Service Sectors in Malaysia. International Journal of Business and Management, 4(2). https://doi.org/10.5539/ijbm.v4n2p112Alam, S.S., 2009. Adoption of Internet in Malaysian SMEs. Journal of Small Business and Enterprise Development, 16(2), pp. 240-255.
Alutto, J., & Hrebiniak, L. (1975). Research on commitment to employing organizations: Preliminary findings on a study of managers graduating from engineering and MBA programmes. Paper Presented at Academy of Management Meetings, New Orleans.
Arbore, A., & Ordanini, A. (2006). Broadband divide among SMEs: The role of size, location and outsourcing strategies. International Small Business Journal, 24(1), 83–99. https://doi.org/10.1177/0266242606059781
Arendt, L. (2008). Barriers to ICT adoption in SMEs: how to bridge the digital divide? Journal of Systems and Information Technology, 10(2), 93–108. https://doi.org/10.1108/13287260810897738
Arts, J. W. C., Frambach, R. T., & Bijmolt, T. H. A. (2011). Generalizations on consumer innovation adoption: A meta-analysis on drivers of intention and behavior. International Journal of Research in Marketing, 28(2), 134–144. https://doi.org/10.1016/j.ijresmar.2010.11.002
Attewell, P. (1992). Technology Diffusion and Organizational Learning: The Case of Business Computing. Organization Science, 3(1), 1–19. https://doi.org/10.1287/orsc.3.1.1
Bayo-Moriones, A., & Lera-López, F. (2007). A firm-level analysis of determinants of ICT adoption in Spain. Technovation, 27(6–7), 352–366. https://doi.org/10.1016/j.technovation.2007.01.003
Caldeira, M. M., & Ward, J. M. (2003). Using resource-based theory to interpret the successful adoption and use of information systems and technology in manufacturing small and medium-sized enterprises. European Journal of Information Systems, 12(2), 127–141. https://doi.org/10.1057/palgrave.ejis.300045
Cheung, W., Chang, M. K., & Lai, V. S. (2000). Prediction of The Internet and World Wide Web usage at work: A test of an extended Triandis model. Decision Support Systems, 30(1), 83–100. https://doi.org/10.1016/S0167-9236(00)00125-1
Chin, Y.W. (2010). The future of small and medium enterprises (SMEs) in Malaysia: constraints and opportunities. Http://www.20yearpoa.org/projectPapers/articles/2010-04-06/145.html Accessed the 10th of July 2015
Chong, S., & Pervan, G. (2007). Factors Influencing the Extent of Deployment of Electronic Commerce for Small-and Medium Sized Enterprises. Journal of Electronic Commerce in Organizations, 5(1), 1–29. https://doi.org/10.4018/jeco.2007010101
Chuang, T.T.; Nakatani, K.; Zhou, D. (2009) An exploratory study of the extent of information technology adoption in SMEs: An application of upper echelon theory. J. Enterp. Inf. Management. 22, 183–196.
Dakhli, M., & De Clercq, D. (2004). Human capital, social capital, and innovation: a multi-country study. Entrepreneurship & Regional Development, 16(2), 107–128. https://doi.org/10.1080/08985620410001677835
Damsgaard, J., & Lyytinen, K. (1996). Government strategies to promote the diffusion of... Information Infrastructure & Policy, 5(3), 169. Retrieved from https://login.e.bibl.liu.se/login?url=https://search.ebscohost.com/login.aspx?direct=true&db
In-Text Citation: (Shaharuddin, Abd.Rahman, Aziz, & Kassim, 2018)
To Cite this Article: Shaharuddin, N. A., Abd.Rahman, A., Aziz, Y. A., & Kassim, S. (2018). Determinant of Web-Technology and e-Business adoption among SMEs Travel Agencies in Malaysia. International Journal of Academic Research in Business and Social Sciences, 8(15), 178–200.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
