The hotel industry is the largest and most rapidly growing in Malaysia. Hotel management keeps on finding solutions to sustain the competitive environment. This study, therefore, investigates the impact of innovation practices on employee job performance and examines the relationship between these factors. Researchers believe good employee performance further will contribute to hotel performance. A conceptual model is developed by proposing four hypotheses. Data are collected using a survey to four- and five-star rating hotel in Selangor, Putrajaya and Kuala Lumpur, Malaysia. A total of 140 questionnaires responded by the food and beverage department managers. The model is examined using partial least square modelling. The main results indicate that innovation practices have a positive influence on the employee job performance. The result of this study provides valuable information to hotel management and decision makers in Malaysia regarding factors that improve employee job performance and hotel sustainable.
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing Construct Validity in Organizational Research. Administrative Science Quarterly, 36(3), 421. http://doi.org/10.2307/2393203
Campbell, J. P. (1990) 'Modeling the Performance Prediction Problem in Industrial and Organizational Psychology', in M. D. Dunnette and L. M. Hough (eds), Handbook of Industrial and Organizational Psychology. PaloAlto: Consulting Psychologists Press. Vol. 1: pp. 687-732.
Chen, W. (2011). Innovation in hotel services?: Culture and personality. International Journal of Hospitality Management, 30(1), 64–72. http://doi.org/10.1016/j.ijhm.2010.07.006
Chen, W. J. (2013). Factors influencing internal service quality at international tourist hotels. International Journal of Hospitality Management, 35, 152–160. http://doi.org/10.1016/j.ijhm.2013.06.004
Cheng, C. C. J., & Chen, J. (2013). Breakthrough innovation: the roles of dynamic innovation capabilities and open innovation activities. Journal of Business & Industrial Marketing, 28(5), 444–454. doi:10.1108/08858621311330281
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. http://doi.org/10.1016/j.ijhm.2011.04.011
Damanpour, F., Walker, R. M., & Avellaneda, C. N. (2009). Combinative effects of innovation types and organizational Performance: A longitudinal study of service organizations. Journal of Management Studies, 46(4), 650–675. http://doi.org/10.1111/j.1467-6486.2008.00814.x
Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling. United States of America: The University of Akron Press.
Fornell, C. & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39–50.
Grissemann, U., Plank, A., & Brunner-Sperdin, A. (2013). Enhancing business performance of hotels: The role of innovation and customer orientation. International Journal of Hospitality Management, 33, 347–356. http://doi.org/10.1016/j.ijhm.2012.10.005
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106–121. http://doi.org/10.1108/EBR-10-2013-0128
Hjalager, A.-M. (2010). A review of innovation research in tourism. Tourism Management, 31(1), 1–12. http://doi.org/10.1016/j.tourman.2009.08.012
Huse, M., Neubaum, D. O., & Gabrielsson, J. (2005). Corporate Innovation and Competitive Environment. The International Entrepreneurship and Management Journal, 1(3), 313–333. http://doi.org/10.1007/s11365-005-2596-2
Hussain, K., Konar, R., & Ali, F. (2016). Measuring Service Innovation Performance through Team Culture and Knowledge Sharing Behaviour in Hotel Services: A PLS Approach. Procedia - Social and Behavioral Sciences, 224(August 2015), 35–43. http://doi.org/10.1016/j.sbspro.2016.05.397
Jeong, M., & Oh, H. (1998). Quality function deployment. International Journal of Hospitality Management, 17(4), 375–390. http://doi.org/10.1016/S0278-4319(98)00024-3
Jiménez-jiménez, D., & Sanz-valle, R. (2011). Innovation , organizational learning , and performance. Journal of Business Research, 64(4), 408–417. http://doi.org/10.1016/j.jbusres.2010.09.010
Joseph, T. G. (1994). Choosing an innovation strategy: Theory and Practice. Business Horizons.
Karlsen, J. T., & Gottschalk, P. (2004). Factors Affecting Knowledge Transfer in IT Projects. Engineering Management Journal, 16(1), 3–11. doi:10.1080/10429247.2004.11415233
Kim, S., & Lee, H. (2006). The Impact of Organizational Context and Information Technology on Employee Knowledge-Sharing Capabilities. Public Administration Review, 66(3), 370–385. doi:10.1111/j.1540-6210.2006.00595.x
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., de Vet, H. C. W., & van der Beek, A. J.
In-Text Citation: (Zakariah, Zainal, & Shariff, 2018)
To Cite this Article: Zakariah, S. H., Zainal, A., & Shariff, F. M. (2018). Enhancing the Role of Innovation towards Employee Job Performance at Malaysian hotels. International Journal of Academic Research in Business and Social Sciences, 8(15), 146–159.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
