This study explores the relationship between job satisfaction, motivation, and employee retention in multinational corporations in Malaysia's Klang Valley, especially after the pandemic. The research uses a quantitative approach, distributing questionnaires among selected recipients, resulting in a response rate of 83.8%. The results show a positive correlation between job satisfaction, motivation, and retention among multinational companies in the Klang Valley. Key drivers of job satisfaction and motivation include job security, maintaining work-life balance, and providing career development opportunities. The pandemic has significantly impacted employee retention, prompting the adoption of strategies like remote work, flexible schedules, and employee well-being initiatives. The study emphasizes the importance of prioritizing employee satisfaction and retention, ensuring job security, fostering work-life equilibrium, and offering career advancement pathways. The study also highlights the need for remote work arrangements and wellness programs in response to the pandemic's effects. The findings offer valuable insights and actionable recommendations for enhancing employee retention strategies within multinational companies.
Ahmad, A., Nabila, S., Ambad, A., Jamal, S., Nasir, A., Mohd, S., & Lajuni, N. (2021). The moderation effect of job tenure on psychological empowerment and employee performance in Malaysia public sector. International Journal of Academic Research in Business and Social Sciences, 11(4), 780-796.
Al-Suraihi, W. A., Samikon, S. A., & Ibrahim, I. (2021). Employee Turnover Causes, Importance and Retention Strategies. European Journal of Business and Management Research (EJBMR), 6(3), 1-10.
Abramson, A. (2022). Burnout and stress are everywhere.
https://www.apa.org/monitor/2022/01/special-burnout-stress
Biason, R. S. (2020). The effect of job satisfaction on employee retention. International Journal of Economics, Commerce and Management, 8(3), 405-413.
Bennett Conlin. (2024). Employee Appreciation Tips. Business News Daily. https://www.businessnewsdaily.com/8152-employee-appreciation-tips.html
Nickerson, C. (2023). The Two-Factor Theory of Motivation-Hygiene. Simply Psychology. https://simplypsychology.org/herzbergs-two-factor-theory.html
Chen, Y., & Hsieh, Y. (2019). Factors affecting employee retention: Evidence from the hospitality industry. Journal of Business and Psychology, 34(1), 77-91.
Conway, J. D. (2021). The Five Fundamentals of Employee Satisfaction. Forbes.
https://www.forbes.com/sites/forbeshumanresourcescouncil/2021/02/11/the-five- fundamentals-of-employee-satisfaction/?sh=1eaa8d3c7d10
Deloitte. (2021). The worker-employer relationship disrupted. Deloitte Research.
https://www.deloitte.com/global/en/our-thinking/insights/topics/talent/human-capital-trends/2021/the-evolving-employer-employee-relationship.html
Elliott, S., Shiu, E., & Cadeaux, J. (2021). Recognition or retention: Is there a link between employee recognition and staff turnover? Asia Pacific Journal of Human Resources, 59(1), 68-84.
Fahim, M. G. A. (2018). Strategic human resource management and public employee retention. Review of Economics and Political Science, 3(2), 20-39.
Garg, K., Dar, I. A., & Mishra, M. (2018). Job satisfaction and work engagement: a study using private sector bank managers. Advances in Developing Human Resources. 20 (1) 58 – 71.
Hastwell, C (2023) Great Place to Work. Creating a Culture of Recognition. https://www.greatplacetowork.com/resources/blog/creating-a-culture-of-recognition
Hauff, S., Alewell, D., & Hansen, N. K. (2020). Beyond cash: Employee preferences for non-monetary incentives and the implications for management. European Management Journal, 38(5),766- 778.
Ho, J. A., & Chua, R. Y. (2020). Corporate culture, job satisfaction, and employee turnover: Malaysian multinational corporations. International Journal of Human Resource Management, 31(14), 1867-1891.
Indeed. (2023). Benefits of Employee Retention. https://www.indeed.com/career-advice/career-development/benefits-of-employee-retentionJulie Donley . (2021). The Impact of Work Environment on Job Satisfaction: Pre-COVID Research to Inform the Future. Nurse Led. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8416300/
Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities.
Educational and Psychological Measurement, 30(3), 607–610.
Lai, F.-Y., Tang, H.-C., Tsai, C.-Y., Lin, C.-C., & Huang, T.-C. (2020). Transformational Leadership and Job Performance: The Mediating Role of Work Engagement. International Journal of Environmental Research and Public Health.
https://journals.sagepub.com/doi/10.1177/2158244019899085
Li, S., Wang, Y., Xue, J., Zhao, N., & Zhu, T. (2020). The impact of COVID-19 epidemic declaration on psychological consequences: a study on active Weibo users. International journal of environmental research and public health, 17(6), 2032.
Lufkin, B. (2019). The ripple effect of one employee who hates their job. BBC Worklife. https://www.bbc.com/worklife/article/20211111-the-ripple-effect-of-one-employee-who-hates-their-job
Maslow, A. H. (1943). Preface to motivation theory. Psychosomatic medicine, 5(1), 85-92.
Mustafa, N., Ismail, N. N., & Yusoff, M. N. (2022). Employee retention in multinational companies operating in Malaysia: A review of literature. Journal of Global Business and Management, 13(1), 1-15.
Nickerson, R. C. (2023). Employee retention: A review of the literature. Journal of Management, 49(2), 479-505.
Nguyen, C . & Duong, A. (2020). The Impact of Training and Development, Job Satisfaction and Job Performance on Young Employee Retention. International Journal of Future Generation Communication and Networking, 13(3), 373-386.
Pallant, J. (2016). SPSS Survival Manual: A Step By Step Guide to Data Analysis Using SPSS Program (6th ed.). London, UK: McGraw-Hill Education.
Robbins, M. (2019). Why Employees Need Both Recognition and Appreciation. Harvard Business Review.
Stephanie Pappas (2021). What keeps employees motivated. Monitor on Psychology. https://www.apa.org/monitor/2021/10/feature-workers-motivation
Schall, M. A. (2019). The Relationship Between Remote Work and Job Satisfaction: The Mediating Roles of Perceived Autonomy, Work-Family Conflict, and Telecommuting Intensity. Doctoral dissertation. San José State University. https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=8564&context=etd_theses
Stein, D., Hobson, N., Jachimowicz, J. M., & Whillans, A. (2021). How Companies Can Improve Employee Engagement Right Now. Harvard Business Review.
Society for Human Resource Management SHRM. (2018). Using Recognition and Other Workplace Efforts to Engage Employees. https://www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/SHRM-GloboforceEmployeeRecognition%202018.pdf
Watkins, R., & Fusch, P. (2022). Employee Monetary Compensation and Employee Job
Satisfaction. Open Journal of Social Sciences, 10(9), 321-339.
https://www.scirp.org/journal/paperinformation.aspx?paperid=119441
Zainal, N. S. B., Wider, W., Lajuma, S., Khadri, A. M. A. W. B., Taib, N. M., & Joseph, A. (2022). Employee Retention in the Service Industry in Malaysia. Frontiers in Sociology. https://doi.org/10.3389/fsoc.2022.928951
