International Journal of Academic Research in Business and Social Sciences

search-icon

Deriving Success Factors for Cloud ERP Implementation in the Aviation Industry

Open access
This paper explores the implementation of Cloud Enterprise Resource Planning (ERP) systems in the aviation industry to meet the evolving demands of a competitive landscape. Cloud ERP systems offer opportunities for enhanced efficiency, streamlined processes, and improved decision-making. The study identifies critical success factors (CSFs) for Cloud (ERP) implementation in aviation through a literature analysis, empirical data, and industry case studies, considering related theories. The research aims to provide practical knowledge for aviation organizations for successful transformation into the digital age by understanding the causal relationships among these factors. The findings offer valuable insights for aviation stakeholders seeking to implement Cloud ERP systems effectively, gaining a competitive edge in the dynamic aviation industry.
AlBar, A. M., & Hoque, M. R. (2019). Factors affecting cloud ERP adoption in Saudi Arabia: An empirical study. Information Development, 35(1), 150-164.
Alharthi, S., Shehab, E., & Al-Ashaab, A. (2019, August). Exploring Factors for Implementing Cloud Enterprise Resource Planning (ERP) Systems. In Advances in Manufacturing Technology XXXIII: Proceedings of the 17th International Conference on Manufacturing Research, incorporating the 34th National Conference on Manufacturing Research, 10-12 September 2019, Queen's University, Belfast (Vol. 9, p. 427). IOS Press.
Alkhlewi, A., Walters, R. J., & Wills, G. (2019). Towards a framework for the successful implementation of a government cloud in Saudi Arabia. International Journal of Business Process Integration and Management, 9(4), 281-291.
Alsharari, N. M. (2021). Institutional change of cloud ERP implementation in the public sector: A transformation of strategy. International Journal of Disruptive Innovation in Government, 1(1), 2-14.
Alsharari, N. M., Al-Shboul, M., & Alteneiji, S. (2020). Implementation of cloud ERP in the SME: evidence from UAE. Journal of Small Business and Enterprise Development
Awan, M., Ullah, N., Ali, S., Abbasi, I. A., Hassan, M. S., Khattak, H., & Huang, J. (2021). An empirical investigation of the challenges of cloud-based ERP adoption in Pakistani SMEs. Scientific Programming, 2021, 1-8.
Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management science, 29(5), 530-545.
Benlian, A., Koufaris, M., & Hess, T. (2012). Service quality in software-as-a-service: Developing the SaaS-Qual measure and examining its role in usage continuance. Journal of management information systems, 28(3), 85-126.
Biel, J. (2022) 60 Critical ERP Statistics: 2022 Market Trends, Data and Analysishttps:// .netsuite.com/portal/resource/articles/erp/erp-statistics.shtml.
Cancian, M. H., Hauck, J. C. R., von Wangenheim, C. G., & Rabelo, R. J. (2010). Discovering software process and product quality criteria in software as a service. In Product-Focused Software Process Improvement: 11th International Conference, PROFES 2010, Limerick, Ireland, June 21-23, 2010. Proceedings 11 (pp. 234-247). Springer Berlin Heidelberg.
Chatzoglou, P., Chatzoudes, D., & Apostolopoulou, G. (2016, September). Antecedents and outcomes of ERP implementation success. In 2016 Federated Conference on Computer Science and Information Systems (FedCSIS) (pp. 1253-1262). IEEE.
Chauhan, S., & Jaiswal, M. (2015). Exploring factors affecting service quality of ERP on cloud: a revelatory case study. International Journal of Business Information Systems, 19(1), 87-102.
Chang, Y. W. (2020). What drives organizations to switch to cloud ERP systems? The impacts of enablers and inhibitors. Journal of Enterprise Information Management, 33(3), 600-626.
Chen, H., & Wu, C. F. (2005). A comparative analysis between SMEs and large companies in relation to integration technologies adoption.
Cheng, Y. M. (2019). A hybrid model for exploring the antecedents of cloud ERP continuance: Roles of quality determinants and task-technology fit. International Journal of Web Information Systems, 15(2), 215-235.
CHU, H. H. T., & NGUYEN, T. V. (2022). Factors Influencing Successful Implementation of Cloud ERP Solutions at Small and Medium Enterprises in Vietnam. The Journal of Asian Finance, Economics and Business, 9(5), 239-250.
Cooper, R. B., & Zmud, R. W. (1990). Information technology implementation research: a technological diffusion approach. Management science, 36(2), 123-139.
Dezdar, S. (2017). An integrative model for realising benefits from enterprise resource planning implementation. International Journal of Business Information Systems, 24(4), 423-451.
Dissanayake, I., & Thelijjagoda, S. (2022, January). Impact of Critical Success Factors in Oracle EBS Enterprise Resource Planning Post Go Live Implementation: A Case Study on Sri Lankan Airlines. In 2022 International Conference on Computing, Communication and Power Technology (IC3P) (pp. 268-272). IEEE.
Dwivedi, Y. K., Weerakkody, V., & Janssen, M. (2012). Moving towards maturity: challenges to successful e-government implementation and diffusion. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 42(4), 11-22.
Frimpon, M. F. (2012). A project approach to enterprise resource planning implementation. International journal of business and management, 7(10), 116.
Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing information system success: The IS-impact measurement model. Journal of the association for information systems, 9(7), 18.
Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. The Journal of Strategic Information Systems, 19(3), 207-228.
Gupta, S., & Misra, S. C. (2016). Moderating effect of compliance, network, and security on the critical success factors in the implementation of cloud ERP. IEEE Transactions on Cloud Computing, 4(4), 440-451.
Gupta, S., & Misra, S. C. (2016). Compliance, network, security and the people related factors in cloud ERP implementation. International Journal of Communication Systems, 29(8), 1395-1419.
Gupta, S., Misra, S. C., Singh, A., Kumar, V., & Kumar, U. (2017). Identification of challenges and their ranking in the implementation of cloud ERP: A comparative study for SMEs and large organizations. International Journal of Quality & Reliability Management, 34(7), 1056-1072.
Gupta, S., Misra, S. C., Kock, N., & Roubaud, D. (2018). Organizational, technological and extrinsic factors in the implementation of cloud ERP in SMEs. Journal of Organizational Change Management.
Huang, Q., Rahim, M., Foster, S., & Anwar, M. (2021). Critical success factors affecting implementation of cloud ERP systems: A systematic literature review with future research possibilities.
Hustad, E., Olsen, D. H., Jorgensen, E. H., & Sorheller, V. U. (2019). Creating business value from cloud-based ERP systems in small and medium-sized enterprises. In Digital Transformation for a Sustainable Society in the 21st Century: 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Trondheim, Norway, September 18–20, 2019, Proceedings 18 (pp. 691-703). Springer International Publishing.
Kamdjoug, J. R. K., Bawack, R. E., & Tayou, A. E. T. (2020). An ERP success model based on agency theory and IS success model: The case of a banking institution in Africa. Business Process Management Journal, 26(6), 1577-1597.
Maditino, D., Chatzoudes, D., & Tsairidis, C. (2011). Factors affecting ERP system implementation effectiveness. Journal of Enterprise information management, 25(1), 60-78.
Mahmood, F., Khan, A. Z., & Bokhari, R. H. (2020). ERP issues and challenges: a research synthesis. Kybernetes, 49(3), 629-659.
Marinho, M., Prakash, V., Garg, L., Savaglio, C., & Bawa, S. (2021). Effective cloud resource utilization in cloud erp decision-making process for industry 4.0 in the United States. Electronics, 10(8), 959.
Naveed, Q. N., Islam, S., Qureshi, M. R. N. M., Aseere, A. M., Rasheed, M. A. A., & Fatima, S. (2021). Evaluating and ranking critical success factors of cloud enterprise resource planning adoption using MCDM approach. IEEE Access, 9, 156880-156893.
Nguyen, T. D., & Luc, K. V. (2018). Information systems success: Empirical evidence on cloud-based ERP. In Future Data and Security Engineering: 5th International Conference, FDSE 2018, Ho Chi Minh City, Vietnam, November 28–30, 2018, Proceedings 5 (pp. 471-485). Springer International Publishing.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Perceived service quality as a customer?based performance measure: An empirical examination of organizational barriers using an extended service quality model. Human resource management, 30(3), 335-364.
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: a measure of information systems effectiveness. MIS quarterly, 173-187.
Qureshi, M. R. N. M. (2022). Evaluating Enterprise Resource Planning (ERP) Implementation for Sustainable Supply Chain Management. Sustainability, 14(22), 14779.
Ramadhan, S., Koutaini, H., & Ali, K. A. (2019). The significance of enterprise resource planning (ERP) systems in aviation industry. European Scientific Journal, 15(10). https://doi.org/10.19044/esj.2019.v15n10p100.
Ranjan, S., Jha, V. K., & Pal, P. (2016). Literature review on ERP implementation challenges. International Journal of Business Information Systems, 21(3), 388-402.
Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information systems research, 8(3), 240-253.
Seethamraju, R. (2015). Adoption of software as a service (SaaS) enterprise resource planning (ERP) system in small and medium sized enterprises (SMEs). Information systems frontiers, 17, 475-492.
Sedera, D., Gable, G., & Chan, T. (2004). A factor and structural equation analysis of the enterprise systems success measurement model. In Proceedings of the 10th Americas conference on information systems (pp. 676-682). Association for Information Systems.
Surendro, K., & Olivia, O. (2016). Academic cloud ERP quality assessment model. International Journal of Electrical and Computer Engineering, 6(3), 1038.
Talasi, T., & Seymour, L. F. (2022). Understanding the Value of Enterprise Resource Planning (ERP) Systems. In InSITE 2022: Informing Science+ IT Education Conferences (p. 026).
Thong, J. Y., Yap, C. S., & Raman, K. S. (1994). Engagement of external expertise in information systems implementation. Journal of Management Information Systems, 11(2), 209-231.
Wibowo, A., & Sari, M. W. (2018). Measuring enterprise resource planning (ERP) systems effectiveness in Indonesia. TELKOMNIKA (Telecommunication Computing Electronics and Control), 16(1), 343-351.
Ziani, D., & Alfaadhel, N. (2020). Web services as a solution for cloud enterprise resource planning interoperability. Int. J. Comput. Sci. Inf. Technol, 12, 25-41.