This study examines the relationship between training and development, job satisfaction, and compensation towards employee’s job performance in the hotel industry within Kuala Lumpur, Malaysia, post pandemic. The COVID-19 pandemic had a significant influence on the hotel sector through physical, psychological, and financial difficulties as hospitality workers had to face high job demands, irregular working hours, labor shortage, and insecure working position. Employees that are unhappy or frustrated are more likely to perform poorly. Increasing the number of guests and enhancing hotel earnings still heavily rely on the performance of hotel employees. It is crucial to increase the earnings of the hotel industry post pandemic to increase employment, improve living standards, and larger tax income to state and local governments. Data are gathered from 315 employees in a 3 to 5-star hotels from various department in Kuala Lumpur and analysed through correlation by using SPSS version 27. The findings from this research reveals that training and development, and compensation does have a relationship towards employee’s job performance in the hotel industry, but not job satisfaction. Future research may include adding other factors that affect employee’s job performance in hotel industry and emphasizing on a specific position held in the organisation.
Abraham, M. (1954). Motivation and Personality. Nueva York: Harper & Row, Publishers.
Abdullahi, M. S. (2018). Effect of training and development on employee’s productivity among academic staff of Kano state polytechnic, Nigeria. Asian People Journal (APJ), 1(2), 264-286.
Adejare, B. O., Olaore, G. O., Udofia, E. E., & Emola, T. B. (2020). Inefficiency among Non-Academic Staffs in Nigerian Tertiary Institutions: The Role of Training and Development. Journal on Efficiency and Responsibility in Education and Science, 13(2), 56-66.
Afshan, S., Sobia, I., Kamran, A., & Nasir, M. (2012). Impact Of Training on Employee Performance: A Study of Telecommunication Sector in Pakistan. Interdisciplinary Journal of Contemporary Research in Business 4, 6.
Akter, N., & Husain, M. (2016). Effect of Compensation on Job Performance: An Empirical Study.
Ali, B. J., & Anwar, G. (2021). An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30.
Azami, N., Azmee, D. S. S., Keng, N. Z., Qing, N. X., Shen, N. Z., & Han, L. K. (2023). Factors Affecting Employee Retention Among SMES’ Millennial Employees in Klang Valley, Malaysia. International Journal of Academic Research in Business and Social Sciences, 13(3), 868 – 888.
Bujang, M. A., Sa’at, N., Bakar, T. M. I. T. A., & Joo, L. C. (2018). Sample size guidelines for logistic regression from observational studies with large population: emphasis on the accuracy between statistics and parameters based on real life clinical data. The Malaysian journal of medical sciences: MJMS, 25(4), 122.
Chen, C. L., & Chen, M. H. (2021). Hospitality industry employees’ intention to stay in their job after the COVID-19 pandemic. Administrative Sciences, 11(4), 144.
Chuang, C., & Liao, H. (2010), Strategic human resource management in service context: taking care of business by taking care of employees and customers, Personnel Psychology, Vol. 63 No. 1, pp. 153-196.
Conteh, S. B., & Yuan, Y. (2021). The Impact of High-Performance Work System On Employee Service Performance: The Role Of Organizational Support And Organizational Identification. International Journal of Productivity and Performance Management.
Darma, P. S., & Supriyanto, A. S. (2017). The Effect of Compensation on Satisfaction And Employee Performance. Management and Economics Journal (MEC-J), 1(1).
Department of Statistics Malaysia Official Portal. (2021). Report on Annual Economic Statistics, 2022 : Accommodation Services. Retrieved from https://www.dosm.gov.my/v1/index.php?r=column/cthemeByCat&cat=326&bul_id=RnIzZkFhS2h3V200a0tkT3hFWnBldz09&menu_id=b0pIV1E3RW40VWRTUkZocEhyZ1pLUT09
Foo, L. P., Chin, M. Y., Tan, K. L., & Phuah, K. T. (2021). The Impact of COVID-19 on Tourism Industry In Malaysia. Current Issues in Tourism, 24(19), 2735-2739.
Gawel, J. E. (1996). Herzberg's Theory of Motivation and Maslow's Hierarchy of Needs. ERIC/AE Digest.
Ghebregiorgis, F. (2018). Factors influencing employee performance in hotel-A comparative study of government and privately owned hotels in Eritrea. International Journal of Research in Business Studies and Management, 5(11), 1-9.
Guzel, S. O., & Ergen, F. D. (2022). Examining the Relationship Between Job Insecurity, Organizational Commitment and Turnover Intention in the COVID-19 Process. Journal of Tourismology, 8(1), 69-87.
Hair, J. F., Page M., Brunsveld, N. (2019). Essentials of business research methods. Routeledge
Huertas-Valdivia, I., Llorens-Montes, F. J., & Ruiz-Moreno, A. (2018). Achieving Engagement among Hospitality Employees: A Serial Mediation Model. International Journal of Contemporary Hospitality Management.
Ishfaq, U., Batool, S., Wadood, F., Ullah, A., & Ullah, M. (2021). An Empirical Study on Motivation and Job Satisfaction: Hotel Employees’ Perspective of Pakistan. Indian Journal of Economics and Business, 20(4).
Junipitoyo, B., Susila, I. W., & Sutiadiningsih, A. (2021). Literature Study on The Effect Of On The Job Training On Work Readiness. International Journal of Science, Technology & Management, 2(1), 48-53.
Kadir, A. A., Alhosani, A. A., Ismail, F., & Sehan, N. (2019). The Effect of Compensation and Benefits Towards Employee Performance. Proceedings of the Proceedings of the 1st Asian Conference on Humanities, Industry, and Technology for Society, ACHITS 2019, 30-31 July 2019, Surabaya, Indonesia.
Kadir, M. H., & Amalia, L. (2017). The Effect of Job Motivation, Compensation, Organizational Culture Towards Job Satisfaction and Employee Performance Of The Ministry Of Manpower. International Journal of Business and Management Invention, 6(5), 73-80.
Kamaruddin, R., Abdullah, N., & Ayob, M. A. (2018). Determinants of Job Satisfaction among Malaysian Youth Working In The Oil Palm Plantation Sector. Journal of Agribusiness in Developing and Emerging Economies.
Karatepe, O. M., Okumus, F., & Saydam, M. B. (2022). Outcomes of Job Insecurity Among Hotel Employees During COVID-19. International Hospitality Review.
Lahida, N. W., Pangemanan, S. S., & Rumokoy, F. S. (2017). Analyzing Maslow’s Hierarchy of Needs, Compensation, And Work Environment On Employee Retention at Pt Bank Mandiri (Persero) Tbk Manado Branch Sudirman. Jurnal Emba: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 5(3).
Liu, X. R., Yu, J. J., Guo, Q., & Li, J. J. (2022). Employee Engagement, Its Antecedents and Effects on Business Performance In Hospitality Industry: A Multilevel Analysis. International Journal of Contemporary Hospitality Management.
McLeod, S. (2019). What’s the difference between qualitative and quantitative research? Saatavissa: https://www. simplypsychology. org/qualitativequantitative. html.
Nguyen, C. (2020). The Impact Of Training And Development, Job Satisfaction And Job Performance On Young Employee Retention. Job Satisfaction and Job Performance on Young Employee Retention (May 1, 2020).
Nguyen, P. T., Yandi, A., & Mahaputra, M. R. (2020). Factors That Influence Employee Performance: Motivation, Leadership, Environment, Culture Organization, Work Achievement, Competence And Compensation (A Study Of Human Resource Management Literature Studies). Dinasti International Journal of Digital Business Management, 1(4), 645-662.
Margaretha, M., Saragih, S., Zaniarti, S., & Parayow, B. (2021). Workplace Spirituality, Employee Engagement, And Professional Commitment: A study of lecturers from Indonesian universities. Problems and Perspectives in Management, 19(2), 346-356.
Oneybu, C. M., and Omotayo, O.A.-R. (2017), “Employee job satisfaction and organizational performance: an insight from selected hotels in Lagos Nigeria, Kuwait Chapter of the Arabian”, Journal of Business Management Review, Vol. 6 No. 10, pp. 48-59.
Styven, M. E., Nappa, A., Mariani, M., & Nataraajan, R. (2022). Employee Perceptions of Employers’ Creativity and Innovation: Implications For Employer Attractiveness and Branding in Tourism and Hospitality. Journal of Business Research, 141, 290-298.
Ming-Yu Lin, C.-F. C.-P. (2018). How Hospitality and Tourism Students Choose Careers: Influences of Employer Branding and Applicants’ Customer Orientation. 240
Pancasila, I., Haryono, S., & Sulistyo, B. A. (2020). Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia. The Journal of Asian Finance, Economics and Business, 7(6), 387-397.
Parijat, P., & Bagga, S. (2014). Victor Vroom’s Expectancy Theory Of Motivation–An Evaluation. International Research Journal of Business and Management, 7(9), 1-8.
Permana, A., Aima, M., Ariyanto, E., Nurmahdi, A., Sutawidjaya, A., & Endri, E. (2021). The Effect Of Compensation And Career Development On Lecturer Job Satisfaction. Accounting, 7(6), 1287-1292.
Puspitawati, N. M. D., & Atmaja, N. P. C. D. (2021). How Job Stress Affect Job Satisfaction and Employee Performance in Four-Star Hotels. International Journal of Applied Business and International Management (IJABIM), 6(2), 25-32.
Riyanto, F., Suhariadi, F., & Sugiarti, R. (2022). Job Training Supports Better Individual Performance in MSMES through Job Satisfaction. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5(3).
Rindorindo, S. M. (2019). The Effect of Workload, Job Stress And Job Satisfaction On Employee Performance At Gran Puri Hotel. Jurnal EMBA, 7(4), 5953-5962.
Rojikinnor, R., Gani, A. J. A., Saleh, C., & Amin, F. (2022). The Role of Compensation as a Determinant of Performance and Employee Work Satisfaction: A Study at The PT Bank Rakyat Indonesia (Persero) Tbk. Journal of Economic and Administrative Sciences.
Selvanayagam, G. S. (2021). A Review Of The Current Hotel Industry Situation in Malaysia. Research Gate, 09-20.
Stefan, S. C. (2020). Implications of Maslow's Hierarchy of Needs Theory on Healthcare Employee's Performance. Transylvanian Review and Administrative Sciences, 124-143.
Society for Human Resource Management. (2007). Top five aspects of job satisfaction. [Electronic version]. http://www.shrm.org/_layouts/1033/Custom404.html (http://www.shrm.org/_layouts/1033/Custom404.html)
Takemura, K. (2021). Decision strategies and bad group decision-making: a group meeting experiment. Science Direct.
Vo-Thanh, T., Vu, T. V., Nguyen, N. P., Nguyen, D. V., Zaman, M., & Chi, H. (2020). How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?. Journal of Sustainable Tourism, 29(6), 907-925.
Vo-Thanh, T., Vu, T. V., Nguyen, N. P., Nguyen, D. V., Zaman, M., & Chi, H. (2022). COVID-19, Frontline Hotel Employees’ Perceived Job Insecurity and Emotional Exhaustion: Does trade union support matter? Journal of Sustainable Tourism, 30(6), 1159-1176.
Yang, L. H. (2020). A Study of The Effect of Perceived Training and Development on Employee Performance at Selected Hotels in Sarawak. Academic Inspired Network, 12-24.
Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2013). Business research methods.Cengage Learning.
