International Journal of Academic Research in Business and Social Sciences

search-icon

A Narrative Analysis of Identification of Skills Needed for Management Training Module Development

Open access

Roszanadia Rusali, Nor Baizura Md Yusop, Hazrina Ghazali, Noraida Omar, Rosita Jamaluddin

Pages 1462-1474 Received: 03 Mar, 2023 Revised: 06 Apr, 2023 Published Online: 11 May, 2023

http://dx.doi.org/10.46886/IJARBSS/v13-i5/9144
Practical training can positively impact the individual’s management skills and enhance the organization's performance. This study aimed to examine the management skills required by dietitians. Semi-structured face-to-face interviews comprising items emphasizing the skills required by the dietitians were conducted. The interviews were audio-recorded, transcribed, and analyzed using a thematic approach. Five (5) Heads of the Dietetics Department from four government hospitals and one private hospital in Malaysia participated in the study. A needs analysis was carried out to establish the experts’ opinions on the management skills required by dietitians. Three main themes evaluating the management skills required by dietitians were generated: (1) individual qualities, (2) working with others, and (3) managing services in the organization. Stress and time management, effective communication, dealing with difficult people, motivation, and teamwork, were suggested to produce better quality work. All respondents agreed to develop and implement management skills training among the dietitians. The findings provided the basis for developing a training module, mainly for dietitians who need to perform management tasks at the workplace. Management skills training promotes career development by enhancing morale and increasing productivity. It would also benefit higher education institutions to equip their dietetic students with these management skills to produce competent dietitians upon graduation.
Alamri, M. S., & Al-Duhaim, T. I. (2017). Employees perception of training and its relationship with organizational commitment among the employees working at Saudi industrial development fund. International Journal of Business Administration, 8(2), 25–39.
Ali, A., Bin, L. Z., Piang, H. J., & Ali, Z. (2016). The impact of motivation on the employee performance and job satisfaction in IT Park (software house) sector of Peshawar, Pakistan. International Journal of Academic Research in Business and Social Sciences, 6(9), 2222–6990.
Alipour, M., Salehi, M., & Shahnavaz, A. (2009). A study of on the job training effectiveness: empirical evidence of Iran. International Journal of Business and Management, 4(11), 63–68.
Berthelsen, R. M., Barkley, W. C., Oliver, P. M., McLymont, V., & Puckett, R. (2014). Academy of nutrition and dietetics: Revised 2014 standards of professional performance for registered dietitian nutritionists in management of food and nutrition systems. Journal of the Academy of Nutrition and Dietetics, 114(7), 1104–1112.
Bhatti, M. K., Soomro, B. A., & Shah, N. (2021). Training characteristics and employees' performance among the nurses in Pakistan. Journal of Economic and Administrative Sciences, (ahead-of-print).
Bjaalid, G., Olsen, E., Melberg, K., & Mikkelsen, A. (2020). Institutional stress and job performance among hospital employees. International Journal of Organizational Analysis, 28(2), 365–382.
Chansatitporn, N., Pobkeeree, V., Na Nongkhai, S., & Sangkijporn, S. (2019). Factors affecting quality management at the Thai national institute of health. International Journal of Health Care Quality Assurance, 32(4), 739–751.
Damij, N., Levnajic, Z., Skrt, V. R., & Suklan, J. (2015). What motivates us for work? Intricate web of factors beyond money and prestige. PLoS ONE, 10(7), e0132641.
Hao, M. J., & Yazdanifard, R. (2015). How effective leadership can facilitate change in organizations through improvement and innovation. Global journal of management and business research, 15(A9), 1-5.
Hashim, N., Razali, R. A., Ashikin, N., Taib, M., Sultan, P., & Shah, A. (2019). Retail management skills gained through managing business simulation. International Journal of Academic Research in Business and Social Sciences, 9(5), 1134–1145.
Hindiarto, F., Hidayat, R., & Riyono, B. (2020). Is training effective to develop individual’s soft skills in organizations? Emphatic communication training on friendly and helpful behavior in private hospital. The Open Psychology Journal, 13(1), 5–13.
Hussain, Z. (2017). Role of dietitian in a food service industry. Nutrition & Food Science International Journal, 3(1), 1–2.
Majid, S., Damio, F. A., & Hoon, S. M. (2020). Evaluation on the face and content validity of a soft skills transfer of training instrument. International Journal of Academic Research in Business and Social Sciences, 10(10), 1054–1065.
Mason, D. J. (2017). Professionalism in health care organizations. Jama, 317(12), 1203-1204.
Maunder, K., Walton, K., Williams, P., Ferguson, M., & Beck, E. (2018). A framework for eHealth readiness of dietitians. International journal of medical informatics, 115, 43-52.
Nowell, L. S., Norris, J. M., White, D. E., & Moules, N. J. (2017). Thematic analysis: striving to meet the trustworthiness criteria. International Journal of Qualitative Methods, 16(1), 1–13.
Piaw, C. Y. (2011). Kaedah penyelidikan edisi kedua. McGrawHill Education.
Riessman, C. K., & Quinney, L. (2005). Narrative in social work: A critical review. Qualitative Social Work, 4(4), 391–412.
Riketta, M. (2002). Attitudinal organizational commitment and job performance: a meta-analysis. Journal of Organizational Behavior, 23(3), 257–266.
ATLAS.ti Scientific Software Development GmbH [ATLAS.ti 22 Windows]. (2022). Retrieved from https://atlasti.com
Shahnazi, H., Araban, M., Karimy, M., Basiri, M., Ghazvini, A., & Stein, L. (2021). A quasi-experimental study to improve health service quality: implementing communication and self-efficacy skills training to primary healthcare workers in two counties in Iran. BMC Medical Education, 21(1), 1–9.
Vidman, A., & Stromberg, A. (2021). Leadership for a healthy work environment – a question about who, what and how. Leadership in Health Services, 34(1), 1–15.
Zameer, H., Alireza, S., Nisar, W., & Amir, M. (2014). The impact of the motivation on the employee’s performance in beverage industry of pakistan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 4(1), 293–298.