This study measures the innovation capability of employees in hospitality industries through the moderating role of social capital in the knowledge transfer process. The respondents are from Hotels Under Marriot International Inc. The data were collected using an online survey among (n = 200) top, middle and lower managers in Malaysia. A structural equation model using SPSS-analysis of moment structures (AMOS) was developed to examine how the variables were related. Results confirmed that social capital moderates the relationship between knowledge transfer and innovation capability. The novelty of this research is the contribution of the present body of knowledge through the development of the adapted model of knowledge transfer-social capital-innovation capability concerning the hospitality industry. This new understanding should help to improve predictions of the impact of social capital, which lays the groundwork for future research into the relationship between knowledge transfer and innovation.
Ahmad, R., & Scott, N. (2019). Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia. Tourism Review.
Alrowwad, A. A., & Abualoush, S. H. (2020). Innovation and intellectual capital as intermediary variables among transformational leadership, transactional leadership, and organizational performance. Journal of Management Development.
Anderson, J. C., & Gerbing, D. W. (1988), 'Structural equation modeling in practice: A review and recommended two-step approach', Psychological Bulletin, vol. 103, no. 3, pp. 411-423.
Arbuckle, J. L. (2007). Amos (Version 16) [Computer software]. Chicago: SPSS.
Asadi, S., Pourhashemi, S. O., Nilashi, M., Abdullah, R., Samad, S., Yadegaridehkordi, E., ... & Razali, N. S. (2020). Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry. Journal of cleaner production, 258, 120860.
Ashtiani, A. V. (2014). A study on knowledge sharing practices and innovation capability: A social capital perspective (Doctoral dissertation, University Malaya).
Balasubramanian, K., & Ragavan, N. A. (2019). What are the key challenges faced by the Malaysian hospitality and tourism industry in the context of industrial revolution 4.0?. Worldwide Hospitality and Tourism Themes.
Bani-Melhem, S., Zeffane, R., & Albaity, M. (2018). Determinants of employees’ innovative behavior. International Journal of Contemporary Hospitality Management.
Bengrich, M., Azzahidi, A., & Omrane, A. (2020). Contribution of Social Capital to Innovation: The Mediating Role of Knowledge Embedded in Social Networks. Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism, 149-171.
Bryman, A. (2008), Social Research Methods, 3rd edn, Oxford University Press Inc. , New York.
Byrne, B. M. (2010), Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, 2nd edn, Taylor & Francis Group, New York.
Chin, W., Peterson, A., & Brown, P. (2008), 'Structural Equation Modeling In Marketing: Some Practical Reminders', Journal of Marketing Theory & Practice, vol. 16, no. 4, Fall2008, pp. 287-298.
Chiu, C. M., Hsu, M. H., & Wang, E. T. G. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision support systems, 42(3), 1872-88.
Cohen, J. (1988). Set correlation and contingency tables. Applied psychological measurement, 12(4), 425-434.
Doloreux, D., & Parto, S. (2005). Regional innovation systems: Current discourse and unresolved issues. Technology in society, 27(2), 133-153.
Fatemi, S. Z., Sadeghian, S., Ganji, S. F. G., & Johnson, L. W. (2021). Do different genders' knowledge sharing behaviors drive different innovative behavior? The moderating effect of social capital. European Journal of Innovation Management.
Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management.
Ganguly, A., Talukdar, A., & Chatterjee, D. (2020). Social capital, knowledge quality, knowledge sharing, and innovation capability: An empirical study of the Indian pharmaceutical sector. Knowledge and Process Management, 27(1), 25-42.
Ghorbani, M., Mofaredi, B., & Bashiriyan, S. (2012). Study of the relationship between intellectual capital management and organizational innovation in the banks. African Journal of Business Management, 6(15), 5208-17.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010), Multivariate Data Analysis: A Global Perspective, 7th edn, Pearson Prentice Hall, New Jersey.
Jansen, J. J., Van Den Bosch, F. A., & Volberda, H. W. (2006). Exploratory innovation, exploitative innovation, and performance: Effects of organizational antecedents and environmental moderators. Management science, 52(11), 1661-1674.
Kallmuenzer, A. (2018). Exploring drives of innovation in hospitality family firms. International Journal of Contemporary Hospitality Management, 30(3), 1978–1995.
Kallmuenzer, A., & Peters, M. (2018). Innovativeness and control mechanisms in tourism and hospitality family firms: A comparative study. International Journal of Hospitality Management, 70,66–74.
Kamasak, R., & Bulutlar, F. (2010). The influence of knowledge sharing on innovation. European Business Review, 22(3), 306-17
Kandampully, J., Bilgihan, A., & Zhang, T. C. (2016). Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier. Journal of Hospitality and Tourism Management, 29, 154-164.
Kessler, A., Pachucki, C., Stummer, K., Mair, M., & Binder, P. (2015). Types of organizational innovativeness and success in Austrian hotels. International Journal of Contemporary Hospitality Management.
Ko, D.-G., Kirsch, L. J., & King, W. R. (2005). Antecedents of knowledge transfer from consultants to clients in enterprise system implementation. MIS Quarterly, 29(1), 59-85.
Langviniene, N., & Daunoraviciute, I., (2015). Factors influencing the success of business model in the hospitality service industry. 20th International Scientific Conference Economics and Management - 2015 (ICEM-2015), 213, pp.902-10.
Law, R., Buhalis, D., & Cobanoglu, C. (2014). Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management.
Le, P. B., & Lei, H. (2019). Determinants of innovation capability: the roles of transformational leadership, knowledge sharing and perceived organizational support. Journal of knowledge management decision.
Lesser, E. L., & Storck, J. (2001). Communities of practice and organizational performance. IBM systems journal, 40(4), 831-841.
MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological methods, 1(2), 130.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital and the organizational advan-tage. Academy of Management Review, 23(2), 242–266.
Nasifoglu, Elidemir, S., Ozturen, A., & Bayighomog, S. W. (2020). Innovative behaviors, employee creativity, and sustainable competitive advantage: A moderated mediation. Sustainability, 12(8), 3295.
Nguyen, H., & Ha, T. (2020). Social capital and firm performance: A study on manufacturing and services firms in Vietnam. Management Science Letters, 10(11), 2571-2582.
Nieves, J., & Segarra-Cipres, M. (2015). Management innovation in the hotel industry. Tourism Management, 46,51–58.
Rio-Rama, M. D. L. C. D., Alvarez-Garcia, J., & Coca-Perez, J. L. (2017). Práticas de qualidade, responsabilidade social corporativa e o critério “resultados na sociedade” do modelo EFQM. Revista Brasileira de Gestao de Negócios, 19(64), 307-328.
Sekaran, U. (2006). Research methods for business: A skill building approach. John Wiley & Sons.
Simonin, B. L. (1999). Ambiguity and the process of knowledge transfer in strategic alliances. Strategic Management Journal, 20(7), 595-623.
Swanson, E., Kim, S., Lee, S. M., Yang, J. J., & Lee, Y. K. (2020). The effect of leader competencies on knowledge sharing and job performance: Social capital theory. Journal of Hospitality and Tourism Management, 42, 88-96.
Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics (Vol. 5, pp. 481-498). Boston, MA: Pearson.
Truong, N., Dang-Pham, D., McClelland, R., & Nkhoma, M. (2020). Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction. Operations and Supply Chain Management: An International Journal, 13(3), 307-319.
Widen-Wulff, G., & Ginman, M. (2004). Explaining knowledge sharing in organizations through the dimensions of social capital. Journal of Information Science, 30(5), 448-58.
Works, H. I. (2019) Innovation in the hospitality organizations: A case study of Cox Bazaar.
