International Journal of Academic Research in Business and Social Sciences

search-icon

Investigating the Public Service Readiness of Electronic Records Application among Malaysian Public Sectors

Open access
This paper is formulated to present the result of an investigation of the electronic record readiness among Malaysian public sectors. The issues of readiness are critically highlighted by the scholars. Part of the issues highlighted are on the aspect of changes in technology and awareness. As to ensure the entire issues of electronic records readiness are completely addressed, the details aspect of readiness required further investigation. This is where the data collection activities applied by conducting an interview session with ten (10) respondents, where five (5) of them are the records manager and the other five (5) are the Information Technology (IT) staff. Based on the results of the interview, it shows that electronic records readiness is facing six (6) issues, namely the lack of e-record management policies, standards, and guidelines; limited skills in e-record management; inadequate ICT infrastructures and tools; low internet connectivity; lack of human resource capacity; and low public awareness. Through this justification, it has shown that public agencies are still not ready to fully implement the electronic records management concept in their entire business transaction activities.
Aguinis, H., Hill, N. S., & Bailey, J. R. (2019). Best Practices in Data Collection and Preparation: Recommendations for Reviewers, Editors, and Authors. Organizational Research Methods, 1–16. https://doi.org/10.1177/1094428119836485
Ahmad, I. S., & Cunningham, B. T. (2007). Research and development in nanotechnology at the University of Illinois. IEEE Nanotechnology Magazine, 1(2), 4–10. https://doi.org/10.1109/MNANO.2008.918157
Ismail, A., & Jamaludin, A. (2011). Records professionals: An invisible profession in Malaysia. Records Management Journal, 21(1), 69–75.
https://doi.org/10.1108/09565691111125116
Berndt, A. E. (2020). Sampling Methods. Journal of Human Lactation, 36(2), 224–226. https://doi.org/10.1177/0890334420906850
Biruk, S., Yilma, T., Andualem, M., & Tilahun, B. (2014). Health Professionals’ readiness to implement electronic medical record system at three hospitals in Ethiopia: A cross-sectional study. BMC Medical Informatics and Decision Making. https://doi.org/10.1186/s12911-014-0115-5
Bryman, A. (2016). Social Research Methods - Alan Bryman - Oxford University Press. In Oxford University Press.
Cresswell, J. W. (2013). Qualitative Inquiry and Research Design, Third Edition. In Sage.
De Andrade, S. R., Schmitt, M. D., Storck, B. C., Piccoli, T., & Ruoff, A. B. (2018). Documentary analysis in nursing theses: Data collection techniques and research methods. Cogitare Enfermagem, 23(1). https://doi.org/10.5380/ce.v23i1.53598
Elfil, M., & Negida, A. (2019). Sampling methods in clinical research; an educational review. Archives of Academic Emergency Medicine, 7(1), 3–5.
https://doi.org/10.22037/emergency.v5i1.15215
Englander, M. (2016). The interview: Data collection in descriptive phenomenological human scientific research. Journal of Phenomenological Psychology, 47(1), 13–35.
https://doi.org/10.1163/156916212X632943
Hunter, E. J. (2020). What is Classification? Classification Made Simple, 13–15. https://doi.org/10.4324/9781315260105-7
Kabukye, J. K., de Keizer, N., & Cornet, R. (2020). Assessment of organizational readiness to implement an electronic health record system in a low-resource settings cancer hospital: A cross-sectional survey. PLoS ONE, 15(6), 1–17.
https://doi.org/10.1371/journal.pone.0234711
Kolachalam, S. (2002). An Overview of E-Government. November, 1–12.
Kothari, C. R. (2019). Research methodology methods and techniques (2nd Ed.). New Age International (P) Limited.
Li, J., Land, L. P. W., Ray, P., & Chattopadhyaya, S. (2010). E-Health readiness framework from Electronic Health Records perspective. 6(4), 326–348.
Malterud, K., Siersma, V. D., & Guassora, A. D. (2016). Sample Size in Qualitative Interview Studies: Guided by Information Power. Qualitative Health Research, 26(13), 1753–1760. https://doi.org/10.1177/1049732315617444
Morshidi, A. H., & Hamid, F. A. B. D. (2010). E-Government and Malaysia?: A Theoretical Consideration. Sosiohumanika, 3(2), 305–324.
Mukred, M., M. Yusof, Z., Mokhtar, U. A., & Abdul Manap, N. (2016). Electronic Records Management System Adoption Readiness Framework for Higher Professional Education Institutions in Yemen. International Journal on Advanced Science, Engineering and Information Technology, 6(6), 804. https://doi.org/10.18517/ijaseit.6.6.1369
Nathan, S., Newman, C., & Lancaster, K. (2019). Qualitative interviewing. Handbook of Research Methods in Health Social Sciences, 391–410. https://doi.org/10.1007/978-981-10-5251-4_77
Ragab, M. A., & Arisha, A. (2017). Research Methodology in Business: A Starter’s Guide. Management and Organizational Studies, 5(1), 1. https://doi.org/10.5430/mos.v5n1p1
Sahari, N., Abidin, Z. N., Kasimin, H., & Idris, M. H. (2012). Malaysian e-Government application: Factors of actual use. Australian Journal of Basic and Applied Sciences, 6(12), 325–334.
Tyrer, S., & Heyman, B. (2016). Sampling in epidemiological research: issues, hazards and pitfalls. BJPsych Bulletin, 40(2), 57–60. https://doi.org/10.1192/pb.bp.114.050203
Valunaite Oleskeviciene, G., & Sliogeriene, J. (2020). Research methodology. Numanities - Arts and Humanities in Progress, 13, 39–52. https://doi.org/10.1007/978-3-030-37727-4_2