International Journal of Academic Research in Business and Social Sciences

search-icon

The Relationship Between Work Stress and Job Satisfaction in Telecommunication Industry: A Case Study of Telekom Malaysia

Open access
Work-life balance (WLB) is a serious issue that have impact on job satisfaction of employees. Employees will face difficulty when an unhealthy balance exists which forces them to place work demands above and beyond the demands and needs of family. This research focused on one of the factors of work-life balance which is work stress and its impact on job satisfaction. The purpose of this research was to investigate the relationship between work stress and job satisfaction in Consumer Sales Unit of at Telekom Malaysia, Terengganu. Quantitative data was collected using questionnaires that has been distributed to 28 respondents whose were employees in the Consumer Sales Unit at Telekom Malaysia, Terengganu. Based on data that had been analyzed, work stress had a negative and strong significant relationship (p < .05, r = -0.656) with job satisfaction at Telekom Malaysia, Terengganu. Hence, it can be concluded that work stress is directly contributed to employee’s job satisfaction at Consumer Unit, Telekom Malaysia, Terengganu. It is recommended that its current work-life balance program be improved. Training on stress management and mental health awareness should be planned and conducted. It is also recommended that one employee should be given overtime work not more than two hours per day. This could be done when work schedules be analyzed frequently. By doing this, work could be done efficiently, and more flexibility is encouraged. Lastly, this study can be continued by other future researchers by using different analytical methods such as SEM-PLS.
Ahsan, N., Abdullah, Z., Fie, D. Y. G., & Alam, S. S. (2009). A study of job stress on job satisfaction among university staff in Malaysia: Empirical study. European journal of social sciences, 8(1), 121-131.
Ardayfio, P., & Kim, K. S. (2006). Anxiogenic-Like Effect of Chronic Corticosterone in the Light-Dark Emergence Task in Mice. BehavNeurosci, 120, 249-256.
Aruldoss, A., Kowalski, K. B., Travis, M. L., & Parayitam, S. (2021). The relationship between work–life balance and job satisfaction: Moderating role of training and development and work environment. Journal of Advances in Management Research.
Arunika, M. M. A., & Kottawatta, H. (2015). The Effect of work life balance on employee job satisfaction among non-executives in the public banking sector in Colombo district.
Aziri, B. (2011). Job Satisfaction: A Literature Review. Management Research and Practice, 3(4), 77-86
Bakker, A.B. & Demerouti, E. (2014). Job Demands-Resources Theory. In Work and Wellbeing. Wellbeing: A Complete Reference Guide; Chen, P.Y., Cooper, C.L., Eds.; Wiley-Blackwell: Chichester, UK, 37–64.
Bell, A. S., Rajendran, D., & Theiler, S. (2012). Job Stress, Wellbeing, Work-Life Balance and Work-Life Conflict Among Australian Academics. E-journal of Applied Psychology, 8(1).
Buchholz, K. (2019). Work-Life Balance Countries with the Worst Work-Life Balance. https://www.statista.com/chart/12997/countries-with-the- worst-work-life-balance/
Cummins, R. C. (1990). Job stress and the buffering effort of supervisory support, Group and Organizational Studies, 15(1), 92-104.
Dizaho, K. E., & Othman, F. M. (2013). Antecedents of Work Life Balance and Its Impact on Loyalty, Satisfaction, And Performance. Proceeding of the Global Conference on Business, Economics, and Social Sciences. Kuala Lumpur. http://www.academia.edu/download/40531747/Paper_1.pdf
Evans, L. (2002). An exploration of district nurses' perception of occupational stress. British Journal of Nursing, 11(8), 576-585.
Fairbrother, K., & Warn, J. (2003). Workplace Dimensions, Stress and Job Satisfaction. Journal of Managerial Psychology.
Goddard, R., O'Brien, P., & Goddard, M. (2006). Work Environment Predictors of Beginning Teacher Burnout. British Educational Research Journal, 32(6), 857-874. https://doi.org/10.1080/01411920600989511
Greenhaus, J. H., & Allen, T. D. (2010). Work-Family Balance: A Review and Extension of The Literature. (Editors) Quick, JC and Tetrick, LE: In Handbook of Occupational Health Psychology. American Psychological Association, 165–183.
Guo, Y., Jiang, W. H., Li, X. M., Li, J., Shi, Q. F., Lv, A. L., & Yu, X. F. (2016). The Influence of Job Stressors on Job Satisfaction of Community Nurses in Xi An. J Nurs Admin, 16, 1-3.
Haar, J.M., Sune, A., Russo, M. & Ollier-Malaterre, A. (2019), A Cross-National Study on The Antecedents of Work–Life Balance from The Fit and Balance Perspective, Social Indicators Research, (142), 261-282. http://10.1007/s11205-018-1875-6.
Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., & Hosseini, A. A. (2017). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in An Iranian Petrochemical Industry. Safety And Health at Work, 8(1), 67-71.
Ivancevich, G., & Matteson, M. T. (2002). Organizational Behaviour and Management. McGraw Hill Companies, 270.
Jackson, L. T., & Fransman, E. I. (2018). Flexi Work, Financial Well-Being, Work–Life Balance and Their Effects on Subjective Experiences of Productivity and Job Satisfaction of Females In An Institution Of Higher Learning. South African Journal of Economic and Management Sciences, 21(1), 1-13.
Jamal, M. (2005). Burnout Among Canadian and Chinese Employees: A Cross-Cultural Study. European Management Review, 2, 224-230.
Jamal, M. (2005). Personal and Organizational Outcomes Related to Job Stress and Type A behaviour: A Study of Canadian and Chinese Employees. Stress and Health (formerly Stress Medicine), 21(2), 129-137. http: 10.1002/smi.1047
Joo, B. K., and Lee, I. (2017), “Workplace happiness: work engagement, career satisfaction, and subjective well-being, Evidence-based HRM”, A Global Forum for Empirical Scholarship, 5(2), 206-221.
Kappagoda, S. (2012). Job Satisfaction and its Impact on Task and Contextual Performance in the Banking Sector in Sri Lanka. 1st International Conference on Management and Economics 2012. Sahiwal: COMSATS Institute of Information Technology
Karkoulian, S., Srour, J., & Sinan, T. (2016). A gender perspective on work-life balance, perceived stress, and locus of control. Journal of Business Research, 69(11), 4918-4923. http//: 10.1016/j.jbusres.2016.04.053
Landsbergis, P. A. (1988). Occupational stress among health care workers: a test of the job demands?control model. Journal of Organizational behavior, 9(3), 217-239.

Layous K., Chancellor J., Lyubomirsky S., Wang L., & Doraiswamy P. M. (2011). Delivering Happiness: Translating Positive Psychology Intervention Research for Treating Major and Minor Depressive Disorders. Journal of Alternative Complementary Medicine, 17(8), 675-683
Mathew, N. (2013). Effect of Stress on Job Satisfaction among Nurses in Central Kerala. Journal of Business and Management (ISOR-JBM), 7(2), 47-51
Meenu, A., Vasantha, S., & Sureshkumar, S. (2016). A Review on Impact of Work Stress on Work Life Balance. International Journal of Management and Humanities, 3(2). 1-2.
Mukhtar, F. (2012). Work Life Balance and Job Satisfaction among Faculty at Iowa State University (Ph.D. Thesis, Iowa State University Ames, Iowa, United States).
Noblet, A., Teo, S. T. T., McWilliams, J., & Rodwell, J. J. (2005). Which Work Characteristics Predict Employee Outcomes for the Public-Sector Employee? An Examination of Generic and Occupation-Specific Characteristics. International Journal of Human Resource Management, 16(8), 1415-1430. http:// 10.1080/09585190500220531
Noor, K. M. (2011). Work-life balance and intention to leave among academics in Malaysian public higher education institutions. International journal of business and social science, 2(11).
Patil, S. B., & Meena, J. S. (2013). Work Induced Stress among Medical Representatives in Aurangabad City, Maharashtra. National Journal of Community Medicine, 4(2), 277-281
Priya, K. (2017). An Effect of Stress among Medical Representatives Working in Coimbatore City, Tamil Nadu, India. European Journal of Social Sciences, 55(4), 452-461.
Ravichandran, D. J. P. (2017). Work Life Balance is a Must for a Better-Quality Life. Bernama News
Riggio, R. E. (2003). Introduction to Industrial Organizational Psychology, Upper Saddle (4th ed.). Prentice – Hall.
Salkind, N. J. (2014). Exploring Research (8th Edition). New Jersey: Pearson Higher Education Publishers.
Sekaran, U., & Bougie (2016). Research Methods for Business: A Skill-Building Approach, (7). John Wiley & Sons Ltd.
Seligman, M. E. P. (2011). A Visionary New Understanding of Happiness and Wellbeing: Flourish. Random House Australia Pty Ltd.
Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. J. (2001). A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories. Social indicators research, 55(3), 241-302.
Stephen, G. (2019). Colombia Ranks Lowest in OECD Work-Life Balance Report. https:// colombiareports.com/colombia-ranks-lowest-in-work-life-balance-report-oecd/
Szilagyi, A., & Wallace, M., (1987). Organizational Behaviour and Performance. Pearson Scott Foresman
Tao, L., Guo, H., Liu, S., & Li, J. (2018). Work stress and job satisfaction of community health nurses in Southwest China. Biomedical Research, 29(3), 510-518.
Tomioka, K., Morita, N., Saeki, K., Okamoto, N., & Kurumatani, N. (2011). Working Hours, Occupational Stress and Depression Among Physicians. Occupational Medicine, 61(3), 163-170.
Ugoji, E. I., & Isele, G. (2009). Stress Management and Corporate Governance in Nigerian Organizations. European Journal of Scientific Research, 27(3), 472-478.
Umoh & Okon, E. (2019). Relationship between Work Stress and Job Satisfaction among Nurses in Federal Psychiatric Hospital, Calabar. Texila International Journal of Nursing, 1-17. http:// 10.21522/TIJNR.2015.SE.19.01. Art001
Valcour, M. (2007). Work-Based Resources as Moderators of the Relationship between Work Hours and Satisfaction with Work–Family Balance. Journal of Applied Psychology, 92(6), 1512–1523.
Vasan, M. (2018). Impact of Job Stress on Job Satisfaction among the Pharmaceutical Sales Representatives. Research Journal of Pharmacy and Technology, 11(9), 3759-3764.
Vinod, M. H. (2018). A Study of Correlation between Job Stress and Job Satisfaction of the College Librarian in Thane District. Journal of Advanced Research in Library and Information Science, 5(3), 1-8.
Virtanen, M., Stansfeld, S. A., Fuhrer, R., Ferrie, J. E., & Kivimaki, M. (2012). Overtime work as a predictor of major depressive episode: a 5-year follow-up of the Whitehall II study. PloS one, 7(1), e30719.
Wilensky, H. L. (1960). Work, Careers and Social Integration. International social science journal.