International Journal of Academic Research in Business and Social Sciences

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Why Do You Need to Invest in Quality Control Tools? Smart Analytical Six Sigma DMAIC Model Continuous Improvement on Measuring Teacher’s Performance

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Quality control tools in Six Sigma have not been extensively explored in systematic improvement for quality improvement in education. Therefore, this conceptual paper aims to introduce five quality control tools such as Suppliers, Inputs, Processes, Outputs, and Customers (SIPOC), the Pareto diagram, the fishbone technique, Failure Mode and Effect Analysis (FMEA), and Statistical Process Control (SPC) in each phase of the Six Sigma DMAIC model to improve the quality of teacher teaching. The Six Sigma DMAIC model consists of five phases, namely identify, measure, analyze, improve, and control. Quality control tools are generally presented for improving the quality of teaching and learning in schools. As such, quality control tools are applied by educational institutions for a deeper understanding of the educational process and methods to be improved to meet the desired quality goals. Quality improvement and enhancement through the Six Sigma DMAIC model with the use of various quality control tools in the field of education has a high potential in transforming the quality of education. In addition to reducing non-value-added activities, this effort is also able to increase operational efficiency. The idea behind this conceptual paper is to introduce sustainable quality control tools that can be considered by future researchers to solve problems and issues faced in teaching quality. Additionally, the implications of this study can increase a person's thinking power to be more dynamic, deep, and creative in facing a problem. Teachers can also use quality control tools in Six Sigma to evaluate their teaching, either among colleagues or independently. Ultimately, this idea can be developed further through studies across fields and institutions. This effort also encourages educational institutions to be more open in training their academic staff to use quality control tools in Six Sigma to transform teaching quality.
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