International Journal of Academic Research in Business and Social Sciences

search-icon

Implementation Level of Knowledge Management of Medium Cluster Cooperatives in Malaysia

Open access

Nor Aslamiah Ali, Najmah Nawawi, Nor Azlina Kassim, Faiz Ahmad Yatim, Norul Hayatie Hashim, Rosmalina Che Yakzam, Safawi Abdul Rahman

Pages 421-431 Received: 10 May, 2023 Revised: 13 Jun, 2023 Published Online: 16 Jul, 2023

http://dx.doi.org/10.46886/IJARBSS/v13-i7/8734
Knowledge management (KM) is a process of managing explicit knowledge assets, potentially explicit and implicit, owned by an organisation. The implementation of effective and efficient knowledge management will allow and help the cooperatives to achieve their established goals. Nevertheless, the implementation level of knowledge management in cooperatives is not known clearly due to limited research on the implementation of knowledge management in cooperatives. The intention of this study is to observe the KM implementation level by identifying Cultural (Human Resource), Governance Structure (Process) and Technological factors. Based on the records of the Malaysian Cooperative Commission (SKM), there were 545 cooperatives under the category of medium cluster selected as the study population. A purposive sampling technique was used in choosing the samples. 230 samples were obtained for this research using the Raosoft formula. Therefore, 230 completed copies, targeting the top management of the cooperatives, were collected and used for analyse.The data then analyse using partial least squares-structural equation modelling (PLS-SEM) SmartPLS 3.2.9. This study found that, the level of implementation of all KM practice factors is high with Cultural (Human Resources) having the most significance towards the effectiveness of cooperative governance. Cultural factors include interaction, dialogue, relations, contacts, perspectives, self-management, corporate visions, vision statements, organisational values, corporate values, value statements, trust, and openness. The research results can be used to support the KM initiatives in cooperatives to carry out good KM practices. The implementation of this study will provide an opportunity for further research to explore the level or state of knowledge management practices in cooperatives other than medium cluster.
Abualoush, S., Masa’deh, R. E., Bataineh, K., & Alrowwad, A. (2018). The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309.
Argyris, C., & Schon, D. (1978). Organizational Learning: A Theory of Action Approach. Reading. MA: Addison Wesley.
Arrow, K. J. (1962). The Economic Implication of Learning by Doing. Review of Economic Studies, 29(3), 155-173.
Beijerse, R. P. (1999). Question In Knowledge Management: Defining and Conceptualizing a Phenomenon. Journal of Knowledge Management, 3(2), 94-110.
Davenport, B. T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Harvard Business Press.
Duhon, B. (1998). It's all in our heads. Inform (Silver Spring), 12(8), 8-13.
Duncan, R. (1972) Characteristics of Organizational Environment and Perceived Environmental Uncertainty. Administrative Science Quarterly, 17(3), 313 -327.
Georgopoulos, B., & Tannenbaum, A. (1957). A Study of Organizational Effectiveness. American Sociological Review, 22(5), 534-540.
Girard, J., & Girard, J. (2015). Defining Knowledge Management: Toward an Applied Compendium. Online Journal of Applied Knowledge Management, 3(1), 1–20.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal Of Management Information Systems, 18(1), 185-214.
Goodman, P. S., Atkin, R. S., & Schoorman, F. D. (1983). On the demise of organizational effectiveness studies. In Organizational effectiveness,163-183.
Ichijo, K., & Nonaka, I. (2007). Introduction: Knowledge as Competitive Advantage in The Age of Increasing Globalization. Knowledge Creation and Management: New Challenges for Managers, 3-10.
Kankanhalli, A., Tan, B. C. Y., & Wei, K. K. (2005). Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation. MIS Quarterly: Management Information Systems, 29(1), 113–143.
King, D. J. (2005). Humanitarian Knowledge Management. Proceedings of ISCRAM 2005 - 2nd International Conference on Information Systems for Crisis Response and Management, 291–295.
King, W. R. (2009). Knowledge Management and Organizational Learning the Basics of Knowledge Management. Annals Of Information Systems, 4(2), 3–13.
Kucza, T. (2001). Knowledge management process model. VTT Technical Research Centre of Finland.
Leonard, D. (1995). Wellsprings of knowledge. Boston: Harvard business school press.
Massey, A. P., & Montoya-Weiss, M. M. (2006). Unraveling The Temporal Fabric of Knowledge Conversion: A Model of Media Selection and Use. MIS Quarterly: Management Information Systems, 30(1), 99–114.
Muthuveloo, R., Shanmugam, N., & Teoh, A. P. (2017). The impact of tacit knowledge management on organizational performance: Evidence from Malaysia. Asia Pacific Management Review, 22(4), 192-201.
Newman, B. D., & Conrad, K. W. (2000). A Framework for Characterizing Knowledge Management Methods, Practices, And Technologies. PAKM, 1–11.
Nonaka, I. (1998). The Dynamic Theory of Organizational Knowledge Creation. Scientific Organization, 14-37.
Nooraslinda, A. A., Marziana, M. M., Rohana, O., Safawi, A. R., & Norashikin, I. (2018). Social Responsibility Journal, 2018, vol. 14, issue 1, 226-248.
Nooraslinda, A. A., Rohana, O., Safawi, A. R., Marziana, M. M., & Wan, M. Y. W. C. (2016). Ethical Codes as Instruments for Cooperative Sustainability. Social and Management Research Journal, Vol.13(1), pp. 29-43.
Rehman, W. U., Asghar, N., & Ahmad, K. (2015). Impact Of Km Practices on Firms Performance: A Mediating Role of Business Process Capability and Organizational Learning. Pakistan Economic and Social Review, 47-80.
Ringle, C. M., & Schlittgen, R. (2007). A genetic algorithm segmentation approach for uncovering and separating groups of data in PLS path modeling. In PLS’07: 5th International Symposium on PLS and Related Methods, (75-78).
Safawi, A. R., Yusof, W. W. M., Rohana, O., Nooraslinda, A. A., & Marziana, M. M. (2017). Maqasid Syariah in relation to cooperatives' contracts and operations. In Trends and Issues in Interdisciplinary Behavior and Social Science, (95-102). CRC Press.
Salisbury, M. W. (2003). Putting Theory into Practice to Build Knowledge Management Systems. Journal Of Knowledge Management, 7(2), 128–141.
Tang, H. (2017). Effects of leadership behavior on knowledge management and organization innovation in medicine and health sciences. Eurasia Journal of Mathematics, Science and Technology Education, 13(8), 5425-5433.
Teece, D. (1998). Capturing Value from Knowledge Assets: The New Economy, Markets for Know-How an Intangible Assets. California Management Review, 40 (3),55-79.