International Journal of Academic Research in Business and Social Sciences

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Cognitive, Emotional and Social Intelligence towards Job Performance: The Mediator Role of Work Engagement

Open access

Jamak Amrollahifar, Mass Hareeza Ali, Zuraina Dato Mansor, Nor Siah Jaharuddin, Guo Yajie

Pages 366-391 Received: 01 May, 2023 Revised: 02 Jun, 2023 Published Online: 04 Jul, 2023

http://dx.doi.org/10.46886/IJARBSS/v13-i7/8732
This study aims to examine the relationship between cognitive, emotional and social intelligence towards job performance among service counter employees in Malaysian local commercial banks. In addition, this study focuses on exploring the mediating effect of work engagement on the relationship of cognitive, emotional and social intelligence with service counter employee’s job performance. This study is employed quantitative method whereby the questionnaires are used to gather the data from the population. The data for the present study were collected from a total of 346 service counter employees working in Malaysian local commercial banks located in Kuala Lumpur and Selangor. The mean, standard deviations, correlations, and moderated hierarchical regression analysis were performed in analyzing the data by using the SPSS. Moreover, the results attained, analyzed using the SMART-PLS method, indicate that work engagement significantly mediates the relationships between emotional and social intelligence towards job performance. However; the study illustrates cognitive intelligence does not correlate with work engagement.
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