In compliance with Electronic Government (E-Government) policy 1997, government bodies need to implement electronic records in their administration, such as Electronic Records Management (ERM). ERM has a significant influence on the management of public electronic documents. Unlike traditional records settings, the electronic environment becomes the duty of every employee, regardless of rank. In this regard, user participation is critical to the success of ERM implementation. As a result, a robust implementation strategy that works hand in hand with policy and guidelines is required to promote user acceptance of the system. The implementation of ERM is a lengthy and complex process that impacts how people operate at all levels. As a result, change management should be included. The main purpose of this study is to investigate the existing practice of electronic records management in the Public Services Commission of Malaysia (SPA), a well-known government body in Malaysia. A total of 76 questionnaires were distributed to randomly chosen sections within the SPA. 75 questionnaires were collected, with a response rate of 98.68%. Data were analysed using Statistical Package for Social Sciences (SPSS) version 26.0. The results revealed that the procedures for managing electronic records management systems must be quickly provided or reviewed. It is because, despite the fact that the majority of transactions are now conducted online, national regulations have been developed. Moreover, systematic records management may aid in the delivery of public services, and the positive impact of an ERM system has been shown in several government organisations. Besides that, public officials at all levels should be educated about ERM in order to foster a culture of exceptional service. There is a need to raise awareness among people or staff about the significance of electronic records management as a basis for honesty and accountability.
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