This study investigates the variables affecting job satisfaction among station masters working for a renowned Malaysian train operator. Maintaining a motivated and effective staff is largely dependent on job satisfaction, particularly in the context of the transportation sector. The efficient functioning of train services, passenger safety, and overall customer satisfaction are crucially dependent on Station Masters. The success of the rail operator depends on their ability to comprehend their levels of job satisfaction and the elements influencing them. A mixed-methods strategy is used in the study, including quantitative surveys and qualitative interviews. A standardised questionnaire is sent to a sample of station masters representing different stations and lines during the quantitative phase. The survey comprises standardised scales to assess career satisfaction, work-life balance, overall job satisfaction, and stress connected to the job. To acquire a greater understanding of the Station Masters' opinions and experiences, semi-structured interviews are done with a subset of them throughout the qualitative phase. These interviews seek to learn more about the qualitative elements of job satisfaction, such as the value of job autonomy, the effects of shift work on personal time, and the impact of organisational policies on job satisfaction. According to preliminary research, Station Masters find fulfilment in their duties to ensure the safety of passengers, operational effectiveness, and the smooth running of the entire railway system. Positive interpersonal ties with bosses and coworkers also enhance employees' job satisfaction. However, issues with inconsistent working hours, high levels of stress at busy times, and a lack of opportunity for career progression become sources of dissatisfaction. The findings of this study will be a great source of information for the management of the rail operator, highlighting the areas that need to be improved to increase Station Masters' job satisfaction. The study's conclusions can help formulate plans for enhancing working conditions, dealing with stressors, and creating a more encouraging and happier workplace. The study's goal is to support the rail operator's efforts to maximise employee satisfaction, which will enhance overall operational effectiveness and the passenger experience.
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