The rapid development in all technologies has been accompanied by various changes in all fields, especially in a business environment. These tremendous changes in the business environment put pressure on the UAE private organizations to keep survival in this dynamic environment. There is a notable lack of total quality management by the UAE private and government organizations. This study aims to identify the impact of comprehensive quality management on the performance of the UAE private organizations, besides investigating the mediation role of organizational commitment between total quality management and the performance of the UAE private organizations. The cross-sectional approach was used to collect the data from 248 employees. Structural equation modeling was used to test the hypotheses. The finding of this study revealed that all the total quality management dimensions were found with a significant and positive impact on organizational performance. The quality-oriented leadership dimension was found with the highest impact on organizational performance. Also, the result revealed that organizational commitment mediates the relationship between all the total quality management dimensions and organizational performance. Therefore, the private organizations in the UAE could prepare strategies to improve their services. It is recommended by this study the implementation of total quality management must be accompanied by promoting the organizational commitment toward the performance.
Al-Alawi, A., Al-Marzooqi, N., & Mohammed, Y. (2007). Organizational culture and knowledge sharing: critical success factors. Journal of knowledge management, 11(2), 22-42.
Alzoubi, H., & Ahmed, G. (2019). Do TQM practices improve organisational success? A case study of electronics industry in the UAE. International Journal of Economics Business Research, 17(4), 459-472.
Anil, A. (2019). TQM practices and its performance effects – an integrated model. International Journal of Quality & Reliability Management, 36(8), 1318-1344.
Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on TQM critical success factors and the identification of new avenues of research. The TQM Journal, 29(1), 184-213.
Barney, J.B. (1991), “Firm resources and sustained competitive advantage”, Journal of Management, 17 (1), pp. 99-120.
Conner, D. S. (2006). Human-resource professionals’ perceptions of organizational politics as a function of experience, organizational size, and perceived independence. The Journal of Social Psychology, 146(6), 717-732. https://doi.org/10.3200/SOCP.146.6.717-732
Daleure, G. (2017). Emiratization in the UAE Labor Market “Opportunities and Challenges”. Springer Nature Singapore Pte Ltd. XIII, 122.
Dawabsheh, M., Hussein, A., & Jermsittiparsert, K. (2019). The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine. Management Science Letters, 9(6), 921-932.
Gaikar, V., & Cherian, J. (2020). An Empirical Study on Impact of Sustainability-Oriented Total Quality Management Practices on Organizational Performance in UAE Based Organization. International Journal of Mechanical Production Engineering Research Development.
Green, K. W., Inman, R. A., Sower, V. E., & Zelbst, P. J. (2019). Impact of JIT, TQM and green supply chain practices on environmental sustainability. Journal of Manufacturing Technology Management.
Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2017). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the academy of marketing science, 40(3), 414-433.
Iqbal, A., & Asrar-ul-Haq, M. (2018). Establishing relationship between TQM practices and employee performance: The mediating role of change readiness. International Journal of Production Economics, 203, 62-68.
Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2019). Total quality management practices and organizational performance: the mediating roles of strategies for continuous improvement.
Mayer, R.C. and Schoorman, F.D. (1992) Predicting Participation and Production Outcomes through a Two-Dimen- sional Model of Organizational Commitment. Academy of Management Journal, 35, 671-684.
Mowday, R.T., Steers, R.M.,& Porter L.W. (1979) "The Measurement of Organizational Commitment". Journal of Vocational Behavior,14,224-247.
Neyestani, B. & Juanzon, J. P. (2016).Identification of a set of appropriate critical success factors (CSFs) for successful TQM implementation in construction, and other industries. International Journal of Advanced Research, 4(11), 1581–1591.
Obaid, A., Ali, M., Saleh, M., Thani, M., & Minhas, W. (2015). Improving employee service through TQM in the United Arab Emirates. The Macrotheme Review, 4(7), 1-20.
Prajogo, D. I., & Cooper, B. (2017). The individual and organizational level effects of TQM practices on job satisfaction. International Journal of Manpower, 38(2), 215-225.
Rahman, S., & Bullock, P. (2002). Relationship between soft TQM, hard TQM, and organizational performance. Working Paper.
Rai, A. K. (2013). Customer relationship management: Concepts and case (2nd ed.). New Delhi: PHI Learning.
Sadikoglu, E. & Olcay, H. (2014). The Effects of TQM Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Advances in Decision Sciences, (2014), 1-17.
Shafiq, M., Lasrado, F., & Hafeez, K. (2019). The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Quality Management & Business Excellence, 30(1-2), 31-52.
Smith, P. & Rees, G. (2014). Strategic human resource management: An international perspective. London: Sage Publications.
Tortorella, G. L., Miorando, R., & Marodin, G. (2017). Lean supply chain management: Empirical research on practices, contexts and performance. International Journal of Production Economics, 193, 98-112.
Vigoda-Gadot E. (2007). Citizens’ perceptions of politics and ethics in public administration: A five-year national study of their relationship to satisfaction with services, trust in governance, and voice orientations. Journal of Public Administration Research and Theory, 17(2), 285–305.
Waal, A. D., &Frijns, M. (2016).The influence of the UAE context on management practice in UAE business. International Journal of Islamic and Middle Eastern Finance and Management,9(2), 236-253.
Wang, C. H., Chen, K. Y., & Chen, S. C. (2017).TQM, market orientation and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31(1), 119-129.
Yusr, M. M., Mokhtar, S. S. M., Othman, A. R., & Sulaiman, Y. (2017). Does interaction between TQM practices and knowledge management processes enhance the innovation performance? International Journal of Quality & Reliability Management, 34(7), 955-974.