In recent years, local governments in China have started experimenting with social media platforms like Weibo and WeChat, among others, to communicate with the public during emergencies. Local governments' use of Weibo to disseminate information during emergencies has significantly impacted public engagement. This study proposes a model for analyzing public engagement in which local government Weibo and government trust, credibility, and transparency during the COVID-19 crisis serve as mediators. This study selected the Wuhan local government as the study control and surveyed 356 members of the Wuhan public via the Internet. The findings indicate that local government Weibo positively influences public perceptions of government trust, credibility, and transparency, thereby providing lessons for how local governments should respond to public crisis events in the era of social media.
Alford, J. (2002). Defining the Client in the Public Sector: A Social?Exchange Perspective. Public Administration Review, 62(3), 337–346. https://doi.org/10.1111/1540-6210.00183
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. https://doi.org/10.1037/0033-2909.103.3.411
Avery, E. J. (2017). Public information officers’ social media monitoring during the Zika virus crisis, a global health threat surrounded by public uncertainty. Public Relations Review, 43(3), 468–476. https://doi.org/10.1016/j.pubrev.2017.02.018
Ayres, I., & Braithwaite, J. (1992). Responsive regulation: Transcending the deregulation debate. Oxford University Press, USA.
B?TRÂNCEA, L., & Anca NICHITA. (2015). Which is the Best Government? Colligating Tax Compliance and Citizens’ Insights RegardIng Authorities’ Actions. B?trâncea, Larissa, and Anca Nichita. “Which Is the Best Government? Colligating Tax Compliance and Citizens’ Insights Regarding Authorities’ Actions.” Transylvanian Review of Administrative Sciences, 11, no. 44 (2015): 5-22.
Beeri, I., Uster, A., & Vigoda-Gadot, E. (2018). Does Performance Management Relate to Good Governance? A Study of Its Relationship with Citizens’ Satisfaction with and Trust in Israeli Local Government. Public Performance & Management Review, 42(2), 241–279. https://doi.org/10.1080/15309576.2018.1436074
Beldad, A., van der Geest, T., de Jong, M., & Steehouder, M. (2012). Shall I Tell You Where I Live and Who I Am? Factors Influencing the Behavioral Intention to Disclose Personal Data for Online Government Transactions. International Journal of Human-Computer Interaction, 28(3), 163–177. https://doi.org/10.1080/10447318.2011.572331
Berlilana, B., Hariguna, T., & Lai, M. T. (2018). Effects of Relationship Quality on Citizen Intention Use of E-government Services: An Empirical Study of E-government System. International Journal of Electrical and Computer Engineering (IJECE), 8(6), 5127. https://doi.org/10.11591/ijece.v8i6.pp5127-5133
Bomsel, O. (2014). Is China a Weibo democracy. International Relations and Diplomacy, 2(2),120-132.
Browne, M. W., & Cudeck, R. (1992). Alternative Ways of Assessing Model Fit. Sociological Methods & Research, 21(2), 230–258. https://doi.org/10.1177/0049124192021002005
Carpenter, D. (2014). Reputation and Power. Princeton University Press. https://doi.org/10.1515/9781400835119
Chen, J., & She, J. (2012). An Analysis of Verifications in Microblogging Social Networks -- Sina Weibo. 2012 32nd International Conference on Distributed Computing Systems Workshops, https://doi.org/10.1109/icdcsw.2012.68. https://doi.org/10.1109/icdcsw.2012.68
Cook, T. E., & Gronke, P. (2005). The Skeptical American: Revisiting the Meanings of Trust in Government and Confidence in Institutions. The Journal of Politics, 67(3), 784–803. https://doi.org/10.1111/j.1468-2508.2005.00339.x
Da Silva, R., & Batista, L. (2007). Boosting government reputation through CRM. International Journal of Public Sector Management, 20(7), 588–607. https://doi.org/10.1108/09513550710823506
Dickson, E. S., Gordon, S. C., & Huber, G. A. (2009). Enforcement and Compliance in an Uncertain World: An Experimental Investigation. The Journal of Politics, 71(4), 1357–1378. https://doi.org/10.1017/s0022381609990235
Glik, D. C. (2007). Risk Communication for Public Health Emergencies. Annual Review of Public Health, 28(1), 33–54. https://doi.org/10.1146/annurev.publhealth.28.021406.144123
Gofen, A. (2014). Reconciling policy dissonance: patterns of governmental response to policy noncompliance. Policy Sciences, 48(1), 3–24. https://doi.org/10.1007/s11077-014-9202-9
Golbeck, J., Grimes, J. M., & Rogers, A. (2010). Twitter use by the U.S. Congress. Journal of the American Society for Information Science and Technology, 61(8), 1612–1621. https://doi.org/10.1002/asi.21344
Grimmelikhuijsen, S. (2012). Linking transparency, knowledge and citizen trust in government: an experiment. International Review of Administrative Sciences, 78(1), 50–73. https://doi.org/10.1177/0020852311429667
Grimmelikhuijsen, S., Jilke, S., Olsen, A. L., & Tummers, L. (2016). Behavioral Public Administration: Combining Insights from Public Administration and Psychology. Public Administration Review, 77(1), 45–56. https://doi.org/10.1111/puar.12609
Grimmelikhuijsen, S., & Knies, E. (2015). Validating a scale for citizen trust in government organizations. International Review of Administrative Sciences, 83(3), 583–601. https://doi.org/10.1177/0020852315585950
Grimmelikhuijsen, S., Porumbescu, G., Hong, B., & Im, T. (2013). The Effect of Transparency on Trust in Government: A Cross-National Comparative Experiment. Public Administration Review, 73(4), 575–586. https://doi.org/10.1111/puar.12047
Gu, Q. (2014, April). Sina Weibo: a mutual communication apparatus between the Chinese government and Chinese citizens. China Media Research, 10(2), 72.
Halachmi, A., & Greiling, D. (2013). Transparency, E-Government, and Accountability. Public Performance & Management Review, 36(4), 572–584. https://doi.org/10.2753/pmr1530-9576360404
Han, X., Wang, J., Zhang, M., & Wang, X. (2020). Using Social Media to Mine and Analyze Public Opinion Related to COVID-19 in China. International Journal of Environmental Research and Public Health, 17(8), 2788. https://doi.org/10.3390/ijerph17082788
Hong, H. (2013). Government websites and social media’s influence on government-public relationships. Public Relations Review, 39(4), 346–356. https://doi.org/10.1016/j.pubrev.2013.07.007
Im, T., Cho, W., Porumbescu, G., & Park, J. (2012). Internet, Trust in Government, and Citizen Compliance. Journal of Public Administration Research and Theory, 24(3), 741–763. https://doi.org/10.1093/jopart/mus037
Jia, Z., Liu, M., & Shao, G. (2018). Linking government social media usage to public perceptions of government performance: an empirical study from China. Chinese Journal of Communication, 12(1), 84–101. https://doi.org/10.1080/17544750.2018.1523802
Jimenez, P., & Iyer, G. S. (2016). Tax compliance in a social setting: The influence of social norms, trust in government, and perceived fairness on taxpayer compliance. Advances in Accounting, 34, 17–26. https://doi.org/10.1016/j.adiac.2016.07.001
Kline, R. B. (1998). Software review: Software programs for structural equation modeling: Amos, EQS, and LISREL. Journal of psychoeducational assessment, 16(4), 343-3
Kim, S., & Lee, J. (2012). E-Participation, Transparency, and Trust in Local Government. Public Administration Review, 72(6), 819–828. https://doi.org/10.1111/j.1540-6210.2012.02593.x
Liao, Q., Yuan, J., Dong, M., Yang, L., Fielding, R., & Lam, W. W. T. (2020). Public Engagement and Government Responsiveness in the Communications About COVID-19 During the Early Epidemic Stage in China: Infodemiology Study on Social Media Data. Journal of Medical Internet Research, 22(5), e18796. https://doi.org/10.2196/18796
Liu, W., & Liu, W. (2016, August 1). Temporal Accommodation in Government-public Interactions on Chinese Government Weibo in Emergency Context. Www.atlantis-Press.com; Atlantis Press. https://doi.org/10.2991/icassr-15.2016.65
Liu, Y., Zhou, Y., & Liu, G. (2012, June 1). Chinese government use of social media: A case of Shanghai Weibo @Shanghaicity. IEEE Xplore. https://doi.org/10.1109/DEST.2012.6227946
MA, L. (2016). PERFORMANCE MANAGEMENT AND CITIZEN SATISFACTION WITH THE GOVERNMENT: EVIDENCE FROM CHINESE MUNICIPALITIES. Public Administration, 95(1), 39–59. https://doi.org/10.1111/padm.12275
Ma, L., & Zheng, Y. (2017). National e-government performance and citizen satisfaction: a multilevel analysis across European countries. International Review of Administrative Sciences, 85(3), 506–526. https://doi.org/10.1177/0020852317703691
Mazzurco, S. (2012). E-Citizenship: Trust in Government, Political Efficacy, and Political Participation in the Internet Era. Electronic Media & Politics,1, (8), 119–135.
McDonald, R. P., & Ho, M.-H. R. (2002). Principles and practice in reporting structural equation analyses. Psychological Methods, 7(1), 64–82. https://doi.org/10.1037/1082-989x.7.1.64
McNeal, R., Hale, K., & Dotterweich, L. (2008). Citizen–Government Interaction and the Internet: Expectations and Accomplishments in Contact, Quality, and Trust. Journal of Information Technology & Politics, 5(2), 213–229. https://doi.org/10.1080/19331680802298298
MISHLER, W., & ROSE, R. (2001). What Are the Origins of Political Trust? Comparative Political Studies, 34(1), 30–62. https://doi.org/10.1177/0010414001034001002
Murphy, P., & Greenhalgh, K. (2016). Joint University Research Group response to the Scottish Government consultation: Fire and rescue framework for Scotland 2016.
Nan, Z., Cong, Y., Qinguo, M., & Xunhua, G. (2014, January). The orientation-maturity framework for understanding the e-government key issues in China. In 2014 47th Hawaii International Conference on System Sciences (pp. 1916-1925). IEEE.
Porumbescu, G. A. (2015). Comparing the Effects of E-Government and Social Media Use on Trust in Government: Evidence from Seoul, South Korea. Public Management Review, 18(9), 1308–1334. https://doi.org/10.1080/14719037.2015.1100751
Porumbescu, G. A. (2016). Linking public sector social media and e-government website use to trust in government. Government Information Quarterly, 33(2), 291–304. https://doi.org/10.1016/j.giq.2016.04.006
Roberts, N. (2004). Public Deliberation in an Age of Direct Citizen Participation. The American Review of Public Administration, 34(4), 315–353. https://doi.org/10.1177/0275074004269288
Rubin, A., & Babbie, E. R. (2016). Empowerment series: Research methods for social work. Cengage Learning.
Rudolph, T. J. (2009). Political Trust, Ideology, and Public Support for Tax Cuts. Public Opinion Quarterly, 73(1), 144–158. https://doi.org/10.1093/poq/nfp012
Scholz, J. T. (1998). Trust, taxes, and compliance. Trust and governance, 135.
Siyam, N., Alqaryouti, O., & Abdallah, S. (2020). Mining government tweets to identify and predict citizens engagement. Technology in Society, 60, 101211. https://doi.org/10.1016/j.techsoc.2019.101211
Song, C., & Lee, J. (2015). Citizens’ Use of Social Media in Government, Perceived Transparency, and Trust in Government. Public Performance & Management Review, 39(2), 430–453. https://doi.org/10.1080/15309576.2015.1108798
Song, Y., Xia, Y., Fang, D., & Wang, C. (2020). A Novel Coronavirus Pneumonia Epidemic Model Under the Background of Media Information Dissemination. 2020 International Conference on Robots & Intelligent System (ICRIS). https://doi.org/10.1109/icris52159.2020.00097
Sternstein. (2010). Study links online transparency efforts, trust in government. Nextgov.com. https://www.nextgov.com/cxo-briefing/2010/02/study-links-online-transparency-efforts-trust-in-government/45965/
Tian, F., Li, H., Tian, S., Yang, J., Shao, J., & Tian, C. (2020). Psychological symptoms of ordinary Chinese citizens based on SCL-90 during the level I emergency response to COVID-19. Psychiatry Research, 288, 112992. https://doi.org/10.1016/j.psychres.2020.112992
Wang, C. (2014). Antecedents and consequences of perceived value in Mobile Government continuance use: An empirical research in China. Computers in Human Behavior, 34, 140–147. https://doi.org/10.1016/j.chb.2014.01.034
Wang, X., & Van Wart, M. (2007). When Public Participation in Administration Leads to Trust: An Empirical Assessment of Managers’ Perceptions. Public Administration Review, 67(2), 265–278. https://doi.org/10.1111/j.1540-6210.2007.00712.x
Weymouth, R., & Hartz-Karp, J. (2019). Participation in planning and governance: closing the gap between satisfaction and expectation. Sustainable Earth, 2(1). https://doi.org/10.1186/s42055-019-0012-y
Wigand, F. D. L. (2010, May). Twitter takes wing in government: diffusion, roles, and management. In Proceedings of the 11th annual international digital government research conference on public administration online: Challenges and opportunities (pp. 66-71).
Zeng, R., & Li, M. (2020). Half a Loaf is Better than No Bread: Social Media Use by the Centers for Disease Control and Prevention (CDC) in Mainland China (Preprint). Journal of Medical Internet Research. https://doi.org/10.2196/19470
Zhu, J., & Hou, H. (2021). Research on User Experience Evaluation of Mobile Applications in Government Services. IEEE Access, 9, 52634–52641. https://doi.org/10.1109/access.2021.3070365