The extensive use of learning management systems or LMS in education provides various benefits to the users, particularly instructors and students. It is also important to investigate the satisfaction of users in using the LMS to ensure its efficient use in the teaching and learning environment. This paper focuses on investigating the factors that affecting LMS satisfaction among pre-university students at a private tertiary institution in Malaysia. Subsequently a quantitative study drawing data from 83 university students was employed. The collected data was analysed using SPSS. Descriptive statistics have been utilized to analyse data in the study. The findings show that there is a moderately high correlation between satisfaction and the independent variables: 1) perceived usefulness, perceived ease of use, and system quality. Several implications are drawn from the results of the study and future research suggestions are provided.
Faudzi, A. M., Cob, C. Z., Omar, R., & Sharudin, A. S. (2022). Evaluating Learning Management System based on PACMAD Usability Model: Brighten Mobile Application. International Journal of Advanced Computer Science and Applications (IJACSA), 13(5), 614–621. www.ijacsa.thesai.org
Alkhateeb, M. A., & Abdalla, R. A. (2021). Factors influencing student satisfaction towards using learning management system moodle. International Journal of Information and Communication Technology Education, 17(1), 138–153. https://doi.org/10.4018/IJICTE.2021010109
Al-Sofi, B. B. M. (2021). Student Satisfaction with E-learning Using Blackboard LMS during the Covid-19 Circumstances: Realities, Expectations, and Future Prospects. Pagem Journal of Education and Instruction, 11(4), 265–281.
https://doi.org/10.47750/pegegog.11.04.26
Arifin, S. R., Zaidin, M. A., Pratomo, R. A., Amirah, A., Angreni, D. S., & Wulandari, D. R. (2021). Students’ Satisfaction of Learning Management System: A Study of Dipa Makassar University, Indonesia. 3rd International Conference on Cybernetics and Intelligent System (ICORIS), 1-4. https://doi.org/10.1109/ICORIS52787.2021.9649511
Ashrafi, A., Zareravasan, A., Rabiee Savoji, S., & Amani, M. (2022). Exploring factors influencing students’ continuance intention to use the learning management system (LMS): a multi-perspective framework. Interactive Learning Environments, 30(8), 1475–1497. https://doi.org/10.1080/10494820.2020.1734028
Bradley, V. M. (2021). Learning Management System (LMS) use with online instruction. International Journal of Technology in Education, 4(1), 68-92. https://doi.org/10.46328/ijte.36
Cavus, N., Mohammed, Y. B., & Yakubu, M. N. (2021). Determinants of learning management systems during covid-19 pandemic for sustainable education. Sustainability (Switzerland), 13(9), 1-23. https://doi.org/10.3390/su13095189
Cohen, J. W. (1988). Statistical power analysis for the behavioral sciences (2nd Ed). Hillsdale, NJ: Lawrence Erlbaum Associates.
Holmes, K., & Prieto - Rodriguez, E. (2018). Student and staff perceptions of a learning management system for blended learning in teacher education. Australian Journal of Teacher Education, 43(3), 21–34. https://doi.org/10.14221/ajte.2018v43n3.2
Hussein, L. A., & Hilmi, M. F. (2021). The Influence of Convenience on the Usage of Learning Management System. The Electronic Journal of E-Learning, 19(6), 504–515. www.ejel.org
Ikhsan, R. B., Probowo, H., Yuniarty, Simamora, B., Ruan, X., & Kumar, V. (2023). Predicting students’ use of mobile-learning management systems in Indonesia. Journal of Educators Online, 20(1), 1-14.
Jayanetti, W. I., & Jayalal, S. (2022). Factors Influencing the Secondary Level Students’ Satisfaction in E-Learning: A Case Study of an Educational Institute in Sri Lanka. Proceedings - International Research Conference on Smart Computing and Systems Engineering, SCSE 2022, 356–362. https://doi.org/10.1109/SCSE56529.2022.9905137
Limb, T. (2021). How the pandemic has changed eLearning. eLearning Industry. Retrieved March 2, 2023, from https://elearningindustry.com/how-covid-pandemic-changed-elearning
Masa’deh, R., Almajali, D., Alrowwad, A., Alkhawaldeh, R., Khwaldeh, S., & Obeidat, B. (2023). Evaluation of factors affecting university students’ satisfaction with e-learning systems used dur-ing Covid-19 crisis: A field study in Jordanian higher education institutions. International Journal of Data and Network Science, 7(1), 199–214. https://doi.org/10.5267/j.ijdns.2022.11.003
Nasir, M. F. D., Hussain, M. A. M., Mohamed, H., Mokhtar, M. A., & Karim, N. A. (2021). Student Satisfaction in Using a Learning Management System (LMS) for Blended Learning Courses for Tertiary Education. Asian Journal of University Education, 17(4), 442–454. https://doi.org/10.24191/ajue.v17i4.16225
Nair, P. (2022). Determinants of Satisfaction and Deep Structure Usage of Post-acceptance Learning Management Systems by Malaysian Higher Education Lecturers. International Journal of Information and Education Technology, 12(7), 599–608. https://doi.org/10.18178/ijiet.2022.12.7.1659
Nguyen, N. T. (2021). A study on satisfaction of users towards learning management system at International University – Vietnam National University HCMC. Asia Pacific Management Review, 26(4), 186–196. https://doi.org/10.1016/J.APMRV.2021.02.001
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory (3rd ed.). New York: McGraw- Hill.
Our World in Data. (n.d.). Retrieved December 12, 2022, from https://ourworldindata.org/internet
Restianto, Y. E., Suliyanto, Indrayanto, A., Chasanah, N., & Iskandar, D. (2022). Antecedents to Continuance of Use Intention of Adopting Learning Management System (LMS) in E-commerce Learning: Implementation of IS Success Model. Quality - Access to Success, 23(188), 15–23. https://doi.org/10.47750/QAS/23.188.03
Toring, H., Legaspi, G., Omolon, J., Amadeo, R., Amadeo, E., Opolentisima, Q., Barina, V., Cacho, T., Illustrimo, F., & Cortes, S. (2022). Evaluation of students’ satisfaction toward an adopted learning management system at Indiana Aerospace University: A structural equation modelling approach. Asia Pacific Management Review, 28(3), 336-346.
