Patients' satisfaction, medication adherence, and self-management benefit from effective communication and are achievable through appropriate training to the staff. Communication skills are vital in healthcare, and self-motivation can be used as a method to develop these skills while also increasing health care providers' self-empowerment. This action research focuses on improving communication skills among pharmacists in through communication skill training. The vast majority of pharmacists in practice have never undergone formal instruction in the communication method or how to use it to achieve their objectives. Whereas self-rating assessment can be considered a reliable and helpful tool for assessing the impact of communication courses and a valuable complement to the overall evaluation of the training impact. The Calgary-Cambridge Guide for communication process skill and Social Cognitive Theory for self-efficacy assessment can be applied to pharmacists to improve their communication skills. Subsequently, it will lead to better services to the patient.
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