This paper explores the development of micro-credentials for social security. Social security is an important aspect of the welfare system and covers a range of benefits and programs aimed at protecting citizens from financial hardship. However, there is a growing need for upskilling and reskilling in this area due to changes in policy and advancements in technology. Micro-credentials offer an opportunity to meet this demand by providing targeted and flexible education and training programs that can be completed in a shorter amount of time than traditional degree programs. The paper provides an overview of social security, including the types of benefits and programs offered and the challenges faced in the delivery of these services. It then examines the concept of micro-credentials and the different approaches that can be taken to deliver them, including online learning, competency-based education, and digital badges. The benefits and challenges of micro-credentials are discussed, including their potential to provide more targeted and relevant training, enhance employability, and promote lifelong learning, as well as the challenges associated with quality assurance and accreditation. The paper presents a comprehensive approach to delivering micro-credentials for social security in Malaysia, drawing on best practices from other countries and industries. The approach includes identifying the skills and knowledge needed by social security professionals, designing micro-credentials that align with these needs, and partnering with relevant stakeholders to ensure the quality and relevance of the programs. The paper concludes with a discussion of the potential impact of micro-credentials on the social security sector, including the potential to address the skills gap in the workforce and promote continuous learning and professional development. The paper also highlights the need for further research and development in this area to ensure the sustainability and effectiveness of micro-credentials for social security. Overall, this paper provides a timely and important contribution to the discussion on how micro-credentials can be used to support the development of social security professionals in Malaysia.
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