International Journal of Academic Research in Business and Social Sciences

search-icon

An Investigation of Ras Al-Khaimah Police Officers' Job Satisfaction, Total Quality Management, and HR Management Practices

Open access
The goal of this study is to evaluate the degree to which Human Resource Management (HRM) practises mediate the relationship between the level of job satisfaction experienced by Ras Al Khaimah Police personnel and Total Quality Management (TQM). TQM is an all-encompassing approach that strives to promote quality across all levels of an organisation, while job happiness is a vital factor in employee motivation and performance. This study's objective is to evaluate, within the context of the Ras Al Khaimah Police Department, how TQM and job satisfaction are moderated by HRM practises and procedures. In this study, a quantitative research methodology is used, and the collection of data is carried out via the use of questionnaires that are sent to members of the Ras Al Khaimah Police. The poll investigates employees' levels of contentment with their jobs, as well as TQM practises and HRM protocols. Investigation of the relationships that exist between the variables is carried out with the use of statistical analysis techniques such as correlation analysis and mediation analysis. It is predicted that the findings of this study will give major contributions to the knowledge of how HRM practises mediate the link between TQM and job satisfaction among workers working for the Ras Al Khaimah Police Department. It is envisaged that the positive benefits of Total Quality Management on employee satisfaction would be augmented by the positive effects of effective HRM practises. This study contributes to the current body of knowledge by examining the unique environment of police officers and highlighting the relevance of HRM practises in increasing job satisfaction within the context of a TQM framework.
Ahmad, A., Alshurideh, M. T., Al Kurdi, B. H., & Salloum, S. A. (2021). Factors Impacts Organization Digital Transformation and Organization Decision Making During Covid19 Pandemic. In M. T. Alshurideh, A. E. Hassanien, & R. Masa’deh (Eds.), The Effect of Coronavirus Disease (COVID-19) on Business Intelligence (pp. 95–106). Springer International Publishing. https://doi.org/10.1007/978-3-030-67151-8_6
Ahmed, A. O., & Idris, A. A. (2020). Examining the relationship between soft total quality management (TQM) aspects and employees’ job satisfaction in “ISO 9001” Sudanese oil companies.
Ali, Z., & Bhaskar, S. B. (2016). Basic statistical tools in research and data analysis.
Bagozzi, R. P., & Yi, Y. (2012). Specification, evaluation, and interpretation of structural equation models. Journal of the Academy of Marketing Science, 40(1), 8–34. https://doi.org/10.1007/s11747-011-0278-x
Barrett, P. (2007). Structural equation modelling: Adjudging model fit. Personality and Individual Differences, 42(5), 815–824. https://doi.org/10.1016/j.paid.2006.09.018
Becker, J.-M., Rai, A., Georgia State University, Ringle, C. M., Hamburg University of Technology, University of Newcastle, Völckner, F., & University of Cologne. (2013). Discovering Unobserved Heterogeneity in Structural Equation Models to Avert Validity Threats. MIS Quarterly, 37(3), 665–694. https://doi.org/10.25300/MISQ/2013/37.3.01
Carlson, K. D. (2010). Understanding the Impact of Convergent Validity on Research Results—Kevin D. Carlson, Andrew O. Herdman, 2012. https://journals.sagepub.com/doi/abs/10.1177/1094428110392383
Cheung, G. W., & Wang, C. (2017). Current Approaches for Assessing Convergent and Discriminant Validity with SEM: Issues and Solutions. Academy of Management Proceedings, 2017(1), 12706. https://doi.org/10.5465/AMBPP.2017.12706abstract
Chin, C.-L., & Yao, G. (2014). Convergent Validity. In A. C. Michalos (Ed.), Encyclopedia of Quality of Life and Well-Being Research (pp. 1275–1276). Springer Netherlands. https://doi.org/10.1007/978-94-007-0753-5_573
Chwialkowski, K., Strathmann, H., & Gretton, A. (2018). A Kernel Test of Goodness of Fit. 10
Government of Ras AlKhaimah. (2020). Case Study: Enhancing Job Satisfaction through Human Resource Management Practices in Ras AlKhaimah Police Department.
HR Magazine. (2020). How human resource management practices impact job satisfaction in law enforcement. Retrieved from [insert URL]
Jones, P. M. (2018). Human Resource Management in Law Enforcement: A Practitioner's Perspective. Routledge.
Magno, F., Cassia, F., & Ringle, C. M. (2022). A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies. The TQM Journal, ahead-of-print(ahead-of-print). https://doi.org/10.1108/TQM-06-2022-0197
Marshall, G., & Jonker, L. (2010). An introduction to descriptive statistics: A review and practical guide. Radiography, 16(4), e1–e7. https://doi.org/10.1016/j.radi.2010.01.001
Mello, S. C. B. D., & Collins, M. (2001). Convergent and discriminant validity of the perceived risk scale in business-to-business context using the multitrait-multimethod approach. Revista de Administração Contemporânea, 5(3), 167–186. https://doi.org/10.1590/S1415-65552001000300009
Mishra, P., Pandey, C. M., Singh, U., Gupta, A., Sahu, C., & Keshri, A. (2019a). Descriptive Statistics and Normality Tests for Statistical Data. Annals of Cardiac Anaesthesia, 22(1), 67–72. https://doi.org/10.4103/aca.ACA_157_18
Mishra, P., Pandey, C. M., Singh, U., Gupta, A., Sahu, C., & Keshri, A. (2019b). Descriptive Statistics and Normality Tests for Statistical Data. Annals of Cardiac Anaesthesia, 22(1), 67–72. https://doi.org/10.4103/aca.ACA_157_18
Personal communication with Officer Ali Alqursi, Ras AlKhaimah Police Department, August 2021.
Rasoolimanesh, S. M. (2022). Discriminant validity assessment in PLS-SEM: A comprehensive composite-based approach. 1–8.
Ringle, C. M., & Sarstedt, M. (2016). Gain more insight from your PLS-SEM results: The importance-performance map analysis. Industrial Management & Data Systems, 116(9), 1865–1886. https://doi.org/10.1108/IMDS-10-2015-0449
Shiu, E., Pervan, S. J., Bove, L. L., & Beatty, S. E. (2011). Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings. Journal of Business Research, 64(5), 497–500. https://doi.org/10.1016/j.jbusres.2010.04.004
Smith, J. L., & Johnson, M. J. (2019). The impact of human resource management practices on job satisfaction among police officers: A systematic review. International Journal of Police Science and Management, 21(3), 292-315.
Sullivan, D. M., & Ford, C. M. (2019). The Alignment of Measures and Constructs in Organizational Research: The Case of Testing Measurement Models of Creativity. Journal of Business and Psychology, 25(3), 505–521. https://doi.org/10.1007/s10869-009-9147-8