International Journal of Academic Research in Business and Social Sciences

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Investigating the Incidence of Organizational Citizenship Behaviour of Employees in Governmental Organizations and Private Commercial Companies

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The changing condition, the increased competition and the necessity of organizations' effectiveness in such circumstances, has revealed their need for a valuable generation of employees; a generation that is regarded as organizational soldiers. These employees, undoubtedly, are the distinguishing aspect of effective vs. non-effective organizations; since they act more than their formal role and do anything they can, while they have no expectations. Given the importance of organizational-citizenship behavior, this paper has tried to investigate the incidence of this kind of behavior in two different environments: governmental organizations and private commercial companies. The results of this research showed that in private commercial companies, the incidence of organizational-citizenship behavior was high and the reason is laid in three variables: organizational loyalty, organizational partnership and individual initiatives of personnel. It should be noted that the basis of data analysis in this research is multi-variant analysis