The changing condition, the increased competition and the necessity of organizations' effectiveness in such circumstances, has revealed their need for a valuable generation of employees; a generation that is regarded as organizational soldiers. These employees, undoubtedly, are the distinguishing aspect of effective vs. non-effective organizations; since they act more than their formal role and do anything they can, while they have no expectations. Given the importance of organizational-citizenship behavior, this paper has tried to investigate the incidence of this kind of behavior in two different environments: governmental organizations and private commercial companies. The results of this research showed that in private commercial companies, the incidence of organizational-citizenship behavior was high and the reason is laid in three variables: organizational loyalty, organizational partnership and individual initiatives of personnel. It should be noted that the basis of data analysis in this research is multi-variant analysis
1. Zaere, Hamid 1383, The Role of Organizational Behavior in Organization Performance, management culture, sevound year, No. 6, pp 151-169.
2. Tabarsa, Gholamali; Raminmehr, Hamid 1389, Presenting the Model of Organizational Citizenship Behavior, Prospective journal of governmental organization, No. 3, pp 103-117.
3. Moghimi, Seyed Mohammad; Ramezan, Majid. 1390, Management Bulletin 1: Organization and Management fundamentals, Tehran: Rahe danesh publications. P 113.
4. Naderi, Ezatollah; Seyf Naraghi, Maryam. 1390, Research Methodologies and its Evaluation in Humanism (with an emphasis on cultural science), Tehran: Arasbaran publications.
5. Bienstock, C. C., De Moranville, C.W., and smith, R.K.(2003), "Organizational Citizenship Behavior and Service Quality", Journal of Services Marketing, 17,(4/5)357-378.
6. Bringhtman, B.K .and Moran, J. W(1999), "Building Organizational Citizenship " Management Decision,37(9) 678.
7. Castro, C.B., Armario E.M. and Ruiz, D.M. (2004) "the influence of Employee Organizational Citizenship Behavior or Customer Loyalty", International Journal of Service Industry Management.15(1),27.
8. Ebrahimpour, Habib. , Zahed, Adel, Khaleghkhah, Ali.,Sepehri, Mohammad Bager.(2011)." A servey relation between organizational culture and Organizational Citizenship behavior".
9. HeeYoon , M., and Suh,J.,(2003) "Organizational CitizenshipBehavior and Service Qualityas External Effectiveness of Contact Employee", Journal of Business Research,(56), 597.
10. Huang . J. H., Jin, B.H., and Young , C., (2004) , " Satisfaction with Business - To – Employee Benefit System and Organizational Citizenship Behavior International Journal of Manpower,25(2),195
11. Organ,D.W(1997),Organizational Citizenship Behavior :Its Construct Clean – Up Time".Human Performance(10)85-97.
12. Organ,D.W.,(1988), "Organizational Citizenship Behavior and Service Quality: the Good Solider Syndrome" Lexington, MA: Lexington Books.
13. Konovsky , M. A., and Organ, D.W., (1996) , "Dispositional and Contextual Determinants of Organizational Citizenship Behavior " , Journal of Organizational Behavior 17(3)253
14. Mahhdiuon, Rouholla.,Ghahramani, Mohammad., RezaiiSharif,Ali.(2010). "Explanation of Organizational Citizenship Behavior with personality".Procedia Social and Behavioral Sciences , No .5 , pp. 178-184.
15. Mc, Alister, D.,(1991), "Regrinding Organizational Citizenship Behavior Research", Academy of Management.12,(1),1-9.
16. Morrison, E.W., (1994) . "Role Definition and Organizational Citizenship Behavior : the Importance of the Employee perspective", Academy of Management Journal,37,(6), 15-43.
17. Netemeyer , Van Dyne, L., Cumming , L.L ,. And Parks,J.M.,(1995)" Extra – Role Behavior In Pursuit of Construct and Definitional Clarity ( A Bridge over Muddied Waters)". In L.L. Cumming andB.M.Staw (Eds) .Research Organizational Citizenship Behavior .17,215-285.
18. Podsakoff, P.M., Mackenizie, S.B., Paine, J.B., and Bachrach, D.G(2000). "Organizational Citizenship Behavior : A critical Review of the Theoretical and Empirical Literature and Suggestion for future Research". Journal of Managemant,26,(3),513-563.
19. Podsakoff, P.M., Mackenizie, S.B., Moorman,R.H and Fetter R.,(1990). "Transformational leader BehaviorsAnd Their Effects on Followers' Trust in Leader Satisfaction, and Organizational Citizenship Behavior", Leadership Quarterly,1,107-43.
20. Podsakoff, P.M., Mackensize, S.B.(1994) ."Organizational Citizenship Behavior and Sales Unit Effectiveness", Journal of Marketing Research31,(3)351.
21. Ryan, J.J.,(2002). "Work Value and Organizational Citizenship Behavior: Values That Work for Employee and Organizations", Journal of Business and Psychology, 17,(1), 123.
22. Schappe,S.P(1998),"The Influence of Satisfaction, Organizational Commitment , and Fairness Perception on Organizational Citizenship Behavior ", Journal of Psychology,.132,(3),277
Copyright: © 2013 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode