International Journal of Academic Research in Business and Social Sciences

search-icon

Studying the Mediating Role of Marketing Effectiveness on the Relationship between Organizational Culture and Business Performance (Case study: Hotels of Isfahan City)

Open access
The competitive environment of modern day business appears to enforce organizations to seek new core competencies in order to gain new competitive advantages if they are to survive in the market. The main purpose of this paper is to establish a theoretical and empirical basis that shows the impact of cultural factors on business performance, regarding marketing effectiveness as the mediating variable. Hotels' managers of Isfahan were the population of the study. Random sampling method was used for collecting data. In order to analysis the relationships between organizational culture, marketing effectiveness and business performance structural equation modeling (SME) is used. The findings indicate that customer closeness, organizational values and market orientation as the components of organizational marketing culture can affect marketing effectiveness. These findings also confirm the impact of marketing effectiveness on business performance.
Anderson, P.F. (1982). Marketing, strategic planning, and the theory of the firm, Journal of Marketing, 46, 15-26.

Appiah-Adu, k, Fyall, and Singh, S. (2001). Marketing effectiveness and business performance in the financial services industry. Journal of Services Marketing, 15 (1), 18-34.

Bollen, Kenneth A.(1989). Social sciences; Latent variables; Statistical methods. Newyork;willey.p,514 .

Chi, h. K, Yeh, H. R and Chen, Y. L. (2007).The Mediating Effect of Knowledge Management on Customer Orientation and Job Performance of Salespeople.

Dunn, M., Norburn, D. and Burley, S. (1994). The impact of organisational values, goals and climate on marketing effectiveness, Journal of Business Research, 30,131-41.

Ghorbani, H, Abdollahi, M and Khorsandnejad, A. (2012). An empirical investigation of the relationship between organizational culture and customer orientation: the mediating effect of knowledge management (an empirical study in the household appliance industry in Iran), International Journal of Marketing Studies, 4(3), 58-67.

Ghosh, B., Schoch, H., Huang, J., Lai, W. and Hooley, G. (1994). A comparative study of marketing effectiveness: profiles of top performers in Taiwan and Singapore, Journal of International Marketing and Marketing Research, 19 (2), 75-97.

Kiel, G., McVey, V. and McColl-Kennedy, J.R. (1986). Marketing planning practices in Australia, Management Review, 1, 21-9.

Kotler, P. (1988). Marketing Management, Prentice-Hall, Englewood Cliffs, NJ.

Kotler, P. (1977). From sales obsession to marketing effectiveness, Harvard Business Review, November-December,67-75.

Lai, W.B., Huang, J.Y., Hooley, G., Lynch, J. and Yau, O. (1992). Effective marketing in Taiwan: profiles of the top performers, European Journal of Marketing, 26 (3), 5-17.

NEDO (1982), Innovation in the UK.

Norburn, D., Birley, S., Dunn, M. and Payne, A. (1990). A four-nation study of the relationship between marketing effectiveness, corporate culture, corporate values, and market orientation, Journal of International Business Studies, third quarter, 451-68.

Parasuraman, A., Zeithaml, V. and Berry, L.L. (1986). SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality, working paper, Marketing Science Institute, Cambridge, MA.

Raju, P.S, Lonial, S. C and Crum, M. D. (2011).Market orientation in the context of SMEs: A conceptual framework, Journal of Business Research, 64, 1320–1326.

Schein, E. H. (1985). Organizational culture and leadership: a dynamic view. San Francisco, CA: Jossey-Bass.

Sin, L and Tse, A. (2000). How does marketing effectiveness mediate the effect of organizational culture on business performance? The case of service firms. Journal of Services Marketing, 14, (4), 295-309.

Webster, C. (1995). Marketing culture and marketing effectiveness in service firms. Journal of Services Marketing, 9(2), 6-21.

Zheng, W, Yang, B, McLean, G. N. (2010). Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management.Journal of Business Research, 63, 763–771.