This research intended to develop a reliable instrument to measure Work Intentions (WI) through Exploratory Factor Analysis (EFA), particularly in the context of the Jordan Telecommunication Sector (JTS). This study examined EFA as it differs from other studies in terms of cultural and social status. More importantly, many previous studies have examined turnover, retention, performance, productivity, and job satisfaction. However, a few researchers focused on the projected five work intentions (WI), which include the intent to Perform, Stay, endorse, be an organizational citizen, and use Discretionary Effort. Therefore, this study investigated work intention (WI), which includes 15 items applied to measure five intentions in-among different cultures and industries and consequently presented a reliable instrument. The researcher implemented the cross-sectional study design and collected data randomly from 100 participants working in three leading telecommunication companies in Jordan, using a structured survey. This study also concluded the reliable instrument containing fifteen (15) items and producing five (5) components, i.e., intent to perform (3 items), stay (3 items), endorse (3 items), be an organizational citizen (3 items), and use discretionary effort (3 items). The researcher applied the Cronbach Alpha test to check the internal reliability of the current WI instrument and found reliable.
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In-Text Citation: (Al-Khamaiseh et al., 2019)
To Cite this Article: Al-Khamaiseh, Z. D., Halim, B. B. A., Afthanorhan, W. M. A., Alqahtani, A. H., & AlNaser, F. M. I. (2019). Exploratory Factor Analysis on Work Intentions in the Telecommunication Sector of Jordan (JTS). International Journal of Academic Research in Business and Social Sciences, 9(12), 573–589.
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