International Journal of Academic Research in Business and Social Sciences

search-icon

The Impact of the Social Influence on ICT Adoption: Behavioral Intention as Mediator and Age as Moderator

Open access
The tremendous increment of Information and Communication Technology (ICT) adoption in management worldwide helps the organizations to facilitate the services that they provide and improve their performance and productivity. This study aims to investigate the relationship between social influence and ICT adoption. Based on the original Unified Theory of Acceptance and Use of Technology (UTAUT) model, this study examined the mediating role of Behavioral intention and age as a moderating role in the Palestinian Ministry of Higher Education (MOHE). A quantitative approach is employed with self-administered questionnaires were distributed to 343 respondents. Data then were analyzed using the Statistical Package for Social Science (SPSS v-19) and Smart-PLS v3.2.6 to test the research model and hypotheses. The results indicated that Behavioral intention positively mediates between social influence on ICT adoption, while age negatively moderates the relationship between social influence and Behavioral intention. Palestinian MOHE staff does have the high intention of ICT adoption in their daily work and inclined to accept the change. In addition, social influence positively affects the Behavioral intention of ICT adoption in Palestinian MOHE. Results and limitations discussed further.
Abubakar, F. M., & Ahmad, H. (2012). Determinants of Behavioural Intention to Use E-Payment System in Nigerian Retail Industry?: A ConceptualExtension of UTAUT with Concern for Customers, 1(1), 87–93.
Ajzen, I. (1991). The theory of planned behaviour. Organizational Behaviour and Human Decision Processes, 50(2), 179–211.
Al-Hujran, O., Al-debei, M. M., Chatfield, A., & Migdadi, M. (2015). The imperative of influencing citizen attitude toward e-government adoption and use. Computers in Human Behaviour, 53, 189–203. https://doi.org/10.1016/j.chb.2015.06.025
Al-Shafi, S., & Weerakkody, V. (2010). Factors affecting e-government adoption in the state of Qatar. Proceedings of the European and Mediterranean Conference on Information Systems Abu Dhabi UAE 1213 April 2010, 2010, 1–23.
https://doi.org/10.1179/204264411X12961227987886
Alawadhi, S., & Morris, A. (2008). The Use of the UTAUT Model in the Adoption of E-government Services in Kuwait. In Proceedings of the 41st Hawaii International Conference on System Sciences (pp. 1–11).
Aleke, B., Ojiako, U., Wainwright, D. W., Aleke, B., & Wainwright, D. W. (2011). ICT adoption in developing countries?: perspectives from small-scale agribusinesses. Journal of Enterprise Information Management, 24(1), 68–84.
https://doi.org/10.1108/17410391111097438
Alshehri, M., Drew, S., & Alghamdi, R. (2012). E-Government Services?: Applying the Utaut Model. In IDIAS international conference theory and practice in modern computing and internet application and research (pp. 69–76).
Attuquayefio, NiiBoi, S. H. A. (2014). Using the UTAUT model to analyze students’ ICT adoption Samuel NiiBoi Attuquayefio Methodist University College, Ghana Hillar Addo University of Professional Studies, Ghana. International Journal of Education and Development Using Information and Communication Technology (IJEDICT), 10(3), 75–86.
Ayyash, M. M., Ahmad, K., & Singh, D. (2013). Investigating the effect of information systems factors on trust in e-government initiative adoption in palestinian public sector. Research Journal of Applied Sciences, Engineering and Technology. Vol. 5. No. 15. pp. 3865–3875.
Belanche-Gracia, D., Casaló-Ariño, L. V., & Pérez-Rueda, A. (2015). Determinants of multi-service smartcard success for smart cities development: A study based on citizens’ privacy and security perceptions. Government Information Quarterly, 32(2), 154–163. https://doi.org/10.1016/j.giq.2014.12.004
Chen, M., Zhang, D., & Zhou, L. (2007). Empowering collaborative commerce with Web services enabled business process management systems, 43, 530–546. https://doi.org/10.1016/j.dss.2005.05.014
Cochran, W. G. (1977). Sampling Techniques. 3rd Edition. John Wiley and Sons.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–340.
Díez, E., & McIntosh, B. S. (2009). A review of the factors which influence the use and usefulness of information systems. Environmental Modelling and Software, 24(5), 588–602. https://doi.org/10.1016/j.envsoft.2008.10.009
Fouad, J. F., Shat, A. M., & E. P. (2014). Electronic Government Enactment in a Small Developing Country – the Palestinian Authority’s Policy and Practice. Communications in Computer and Information Science. Vol. 441. No. 3. pp. 83–92.
Gallego, J. M., Gutiérrez, L. H., & Lee, S. H. (2011). A Firm-Level Analysis of ICT Adoption in an Emerging Economy?: Evidence from the Colombian Manufacturing Industries, (116).
Gupta, B., Dasgupta, S., & Gupta, A. (2008). Adoption of ICT in a government organization in a developing country?: An empirical study. Journal of Strategic Information Systems, 17(2008), 140–154. https://doi.org/10.1016/j.jsis.2007.12.004
Hair, J. J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modelling (PLS-SEM). 2nd Edn., USA: Sage.
Hair, J. F., Black, W. C. & Babin, B. J. (2010). Multivariate data analys
In-Text Citation: (Nassar, Othman, & Nizah, 2019)
To Cite this Article: Nassar, A. A. M., Othman, K., Nizah, M. A. B. M. (2019). The Impact of the Social Influence on ICT Adoption: Behavioral Intention as Mediator and Age as Moderator. International Journal of Academic Research in Business and Social Sciences, 9(11), 963–978.