This study aims to understand whether training plays an important role in the Malaysian Government and factors in producing effective training. This was a single case multiple sites qualitative case study. The respondents were sixteen officers from various grades selected by purposive sampling. Data were collected through open-ended interview and follow-up interview via teleconference and mobile application (Whatsapp). Constant comparative method was used to analyze data. The research findings showed that training is important but it is not effective in public service due to (i) training’s structure, (ii) wrong training attended, (iii) trainer’s characteristic and (iv) lacking of mentoring and coaching. The findings also showed that on the job training (mentoring and coaching) plays a significant role. This study has shown the factors influencing the effectiveness of the training among the public servants in Malaysia. The results reinforce importance of research and factors in contributing to an effective training program conducted by the Malaysian Government.
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In-Text Citation: (Ho, Foo, & Baki, 2019)
To Cite this Article: Ho, H. H., Foo, C. N., & Baki, R. (2019). Training but no Training. International Journal of Academic Research in Business and Social Sciences, 9(6), 77–87.
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