IT Capability has been viewed as an enabler of internal and external firm collaboration, which is critical for advanced logistics and supply chain management. Firm collaboration and information sharing, in turn, are expected to improve organization performance leading to improved customer satisfaction. A model of the relationship between IT capability and organisational performance is proposed and tested, using empirical data in a military organization. The findings show that IT capability directly impacts firm performance through staff satisfaction which links to customer satisfaction. This findings has important implications for managers as they evaluate investment as well as performance improvement in enterprise information technologies especially in logistics and supply chain.
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In-Text Citation: (Musa, Hassan, Masdan, Hasliza, & Zahari, 2018)
To Cite this Article: Musa, O. Bin, Hassan, R. B. A., Masdan, N. A. E. B., Hasliza, N., & Zahari, B. M. (2018). Modeling the Relationship between its Capability, Organizational Performance and Customer Satisfaction. International Journal of Academic Research in Business and Social Sciences, 8(9), 2051–2064.
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