Patient satisfaction is at the heart of all health care activities; and thus, it requires a special attention. Among various approaches to patient satisfaction, those using patients’ demographics have very mixed results. An attempt for clarification is needed. For this reason, this study aims to scrutinize possible effects of patients’ demographic features on their satisfaction. Data were collected from 372 participants who actively received health services from the clinics of eight private and public general hospitals in the city of ?stanbul. An inclusive approach is embraced in terms of covering as many factors of patient satisfaction as possible by means of combining various related instruments. After a unique satisfaction structure is obtained, the effects of patients’ genders, ages, education levels, and marital statuses on this structure are examined. The results indicate that there is a partial effect of participants’ demographic features on their satisfaction, which is solely limited to their ages and marital statuses.
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In-Text Citation: (Ayranci & Atalay, 2019)
To Cite this Article: Ayranci, E., & Atalay, N. (2019). Demographic Determinants of Patient Satisfaction: A Study in a Turkish Context. International Journal of Academic Research in Business and Social Sciences, 9(6), 829–839.
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