The ability of being a multilingual is important in determining the success of an organisation especially in the tourism industry. In the focus of Smart Selangor towards 2025, being multilingual is among the top most priority and of highest importance. Hence, this study was carried out to examine tourists’ perceptions towards the role of multilingualism in the tourism industry in the areas of Kuala Selangor where these employees have a greater opportunity in using more than one language in their daily communication with tourists. A survey was carried out on 30 tourists whom visited the major attractions in Kuala Selangor district. The data was analyzed and narrated descriptively. Findings had shown that tourism employees had used both native and English language to communicate with tourists visiting the attractions.
Lily. (2015). Multilingualism necessary for the Tourism Industry? | Big Translation. Retrieved May 8, 2016, from https://blog.stepes.com/multilingualism_for_tourism/
Menike, H. J. M. Y. S., & Pathmalatha, K. M. (2015). Developing Foreign Language Competencies of Tourism Industry Oriented Undergraduates in Sri Lanka. 2(August 2014), 8–10. Retrieved from http://www.igutourism.com/article/view/14574/9403
Izzati, N. S. & Hidayah, A. T. A. (2017). The Role of Multilingualism in Enhancing Tourism Sector in Malaysia. International Journal of Academic Research in Business and Social Sciences, Vol. 7 (7).
Okal, B. O. (2014). Benefits of Multilingualism in Education. Universal Journal of Educational Research, Vol. 2 (3), 223-229.
Sindik, J., & Bozinovic, N. (2013). Importance of Foreign Languages for a Career in Tourism as Perceived by Students in Different Years of Study, XV(June), 1–13.
In-Text Citation: (Pek et al., 2019)
To Cite this Article: Pek, L. S., Mee, R. W. M., Nadarajan, N. T. M., Mohamad, A. R., Alias, Z., & Ismail, M. R. bin. (2019). Tourists’ Perceptions on Multilingualism use among Tourism Employees at Major Attractions in Kuala Selangor. International Journal of Academic Research in Business and Social Sciences, 9(5), 914–919.
Copyright: © 2019 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
