The objective of this research is to establish the relationship between training design factors and training effectiveness in the context of the public service in Malaysia. This study investigates the effect of training design factors which consist of training content, training methods and trainer competency, on training effectiveness in training programs attended by public service employees at one of public training center in Malaysia. 215 public service employees from the managerial and professional group who attended management and leadership training participated in this study through a self-administrated survey. The results from SEM-PLS analysis indicated that training design factors, namely training design, training method and trainer competency significantly influenced the effectiveness of training. Trainer competency made the highest contribution towards training effectiveness followed by training method and training content. Thus, training providers need to emphasize these factors in developing and implementing training effectively. The findings from the study are useful for training centers, government departments and agencies to plan training programs that are related to the job situation, variety of methods applied, and delivery by competent trainers to enhance the effectiveness of training.
Abdullah, L. (2012). The influence of employee of contextual factors on training effectiveness of technical employees at Silterra Malaysia Sdn. Bhd. PhD thesis. Universiti Utara Malaysia.
Alliger, G. M., & Janak, E. A. (1989). Kirkpatrick's levels of training criteria: Thirty years later. Personnel psychology, 42(2), 331-342.
Alvarez, K., Salas, E., Garofano, C. M. (2004). An Integrated Model of Training Evaluation and Effectiveness. Human Development Review, 3(4), 385-416.
Astrachan, C. B., Patel, V. K., & Wanzenried, G. (2014). A comparative study of CB-SEM and PLS-SEM for theory development in family firm research. Journal of Family Business Strategy, Vol. 5, 116-128.
Baharim, S. (2008). The influence of knowledge sharing on motivation to transfer training: A Malaysian Public Sector context.PhD thesis, Victoria University. Retrieved on July 20, 2011 from http://eprints.vu.edu.au/1524/1/Baharim.pdf
Baldwin, T. T. & Ford, J. (1988). Transfer of Training: A Review and Directions for Future Research. Personnel Psychology, 41(1), 63-105.
Bersin, J. (2008). The training measurement book. San Francisco: Pfeiffer/John Wiley & Sons
Betcherman, G., Leckie, N., & McMullen, K. (1997). Developing skills in the Canadian workplace. Ottawa: Canadian Policy Research Network.
Bhatti, M. A., & Kaur, S. (2010). The role of individual and training design factors on training transfer. Journal of European industrial training, 34(7), 656-672.
Bhatti, M. A., Ali, S., Isa, M. F., & Battour, M. (2014). Training transfer and transfer motivation: The influence of individual, environmental, situational, training design, and affective reaction factors. Performance improvement quarterly, 27(1), 51-82.
Bohlander, G. & Snell, S. (2004). Managing Human Resources (13rd ed.). Mason, OH: Thomson-South-Western.
Bostrom, R. P., Olfman, L. and Sein, M. K. (1988). End user computing a framework to investigate the training/learning process in Carey, J.M. (Ed.). Human Factors in Management Information Systems. NJ: Ablex Publishing Corportion.
Campbell, J. P. (1988). Training Design for Performance Improvement. In Campbell, J.P. & Campbell, R.J. (Eds), Productivity in Organizations: Frontiers of Industrial andOrganizational Psychology (pp.177-216). San Francisco, CA: Jossey-Bass.
Chukwu, G. M. (2016). Trainer attributes as drivers of training effectiveness. Industrial and Commercial Training, 48(7), 367-373.
DeSimone, R., Hornsby, J., Dowling, P., & Hall, M. (2003). Training systems management. OH: South-Western College
Dixon, N. M. (1990). The Relationship between trainee responses on participation reaction forms and post-test scores. Human Resource Development Quarterly. 1(2), 129-137.
Ervin, K. S. and Hogan, R. L. (2013), Utilized TDMs as reported by Illinois ASTD members. International journal of Science Commerce and Humanities, 1(5), 279-290.
Forsyth, I., Jolliffe, A., & Stevens, D. (1995). Evaluating courses: Practical Strategies forTeachers, Lecturers and Trainers. London: Kogan Page.
George, T., & Singh, S. (2000). Human Resource Development in Organisation. National Institute of Public Administration.
Ghosh, P., Joshi, J. P., Satyawadi, R., Mukherjee, U., & Ranjan, R. (2011). Evaluating effectiveness of a training programme with trainee reaction. Industrial and Commercial Training, 43(4), 247- 255.
Ghosh, P., Satyawadi, R., Joshi, J. P., Ranjan, R. and Singh, P. (2012). Towards more effective training programmes: a study of trainer attributes. Industrial and Commercial Training, 44(4), 194-202.
Giangreco, A., Carugati, A., Sebastiano, A., & Della Bella, D. (2010). Trainees' reactions to training: shaping groups and courses for happier trainees. The international journal of human resource management, 21(13), 2468-2487.
Gist, M. E., Bavetta, A. G., & Stevens, C. K. (1990). Transfer training method: Its influence on skill generalization, skills, repetition and performance level. Personnel Psychology, 43(3), 501-523.
Goldberg, L. R. (1992
In-Text Citation: (Alias, Ong, Rahim, & Hassan, 2019)
To Cite this Article: Alias, S. A., Ong, M. H. A., Rahim, A. R. A., & Hassan, R. (2019). The Role of Training Design Factors in Influencing Training Effectiveness among Public Service Employees. International Journal of Academic Research in Business and Social Sciences, 9(5), 898 – 913.
Copyright: © 2019 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
