This study was set to find the impact of business process outsourcing (BPO) on competitive advantage and organizational performance. This study identified two independent variables (strategic evaluation and relationship management) and four second order constructs (strategic risks evaluation, capability evaluation, relationship commitment and cooperation) of BPO which was then evaluated against competitive advantage and organizational performance. The study in conducting its analysis, a sample size of eighty-six was employed and data was analyzed using Microsoft excel (2010) to code and screen and SMARTPLS3 software for further statistical analysis. The SMARTPLS 3 showed us the casual relationship existing among the different variables. This paper concluded that there exists an indirect relationship between BPO activities and organizational performance. This study recommended that BPO activities should be stepped up by organizations because rather than impacting indirectly on organizational performance, a direct impact will be more significant to the performance of the organization
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In-Text Citation: (Ejechi & Oshodin, 2019)
To Cite this Article: Ejechi, J. O., & Oshodin, E. A. (2019). Business Process Outsourcing Strategy on Competitive Advantage and Organizational Performance. International Journal of Academic Research in Business and Social Sciences, 9(6), 718–734.
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