The purpose of this study is to identify the human factors communicating towards a sustaining quality management system (QMS) for military organisation in Malaysia. Through a comprehensive literature review on QMS, this study had identified several human factors which are significant factors in sustaining QMS for military organisation. Questionnaire items were developed for this quantitative research to identify the relationship between these human factors and QMS in military organisation. A total of 350 questionnaires were distributed to respondents from military organisation all over Peninsular Malaysia which are implementing QMS at formation and unit. All data were analysed using Statistical Package for the Social Sciences (SPSS) version 23 and the results revealed that leadership commitment, employee participation, training and; reward and recognition are the human factors communicating towards sustainable QMS in military organisation. This study is expected to assist military organisation in Malaysia to improve its QMS in managing human resources and military assets in order to strengthen its strategic requirement. This study contributes to a better understanding in implementing QMS within the military context in Malaysia.
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In-Text Citation: (Wong, Mohamed, Liaw, Mohaiyadin, & Husain, 2019)
To Cite this Article: Wong, W. L., Mohamed, H. A.-B., Liaw, J. O. H., Mohaiyadin, N. M., & Husain, H. A. (2019). The Human Factors Communicating Towards a Sustaining Quality Management System in Military Organisation. International Journal of Academic Research Business and Social Sciences, 9(1), 1322–1331
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