The ability to communicate is an essential mechanism in the construction and development of interpersonal human relationships, in order to achieve social integration. From this point of view, we consider communication as the main factor of social influence. An effective communication helps and prevents communication barriers that occur and/or to eliminate them. Effective communication, mediation and negotiation have become an essential element of survival in an era dominated and based on power relations in which conflict can occur at each step. In such a society there are many factors that can promote conflicts: lack of interest, differences in perception, difficulty in listening, automatism, emotions, stress, speech difficulties, not least but not last difficulties of personality differences. During this amalgam of social influence, effective communication is the key to success in mediating conflicts.
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