Website is part of online marketing media that have a big role in helping promote hotel product and services. The Trans Luxury Hotel Bandung presently faced with marketing problem that had impact to decreasing the intention of guests to make reservations through the hotel official website. The Effort made to increase online purchase intention at The Trans Luxury Hotel Bandung is by improving the hotel website quality that consisting of hotel website usability, hotel website functionality and hotel website security and privacy. The type of this research is descriptive and verificative research with explanatory survey method. The purpose of the study is to determine the effect of website quality to online purchase intention at The Trans Luxury Hotel Bandung. The number respondent are 115 guests who has stayed and accessed website www.thetranshotel.com. The data analysis technique used is multiple regression analysis technique. The result showed that website quality has an influence toward online purchase intention at The Trans Luxury Hotel Bandung.
1. Abou-Shouk, M. A., & Khalifa, G. S. (2017). The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels. Journal of Travel & Tourism Marketing, 34(5), 608-623.
2. Ali, F. (2016). Hotel website quality, perceived flow, customer satisfaction and purchase intention. Journal of Hospitality and Tourism Technology, 7(2), 213-228.
3. Amaro, S., & Duarte, P. (2015). An integrative model of consumers' intentions to purchase travel online. Tourism management, 46, 64-79.
4. Au Yeung, T., Law, R., 2004. Extending the modified heuristic usability evaluationtechnique to chain and independent hotel websites. IJHM 23 (3), 307–313.
5. Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International journal of hospitality management, 27(3), 391-402.
6. Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism management, 29(4), 609-623.
7. Chang, H.C., Chen, S.W., 2008. The impact of online store environment cues on pur-chase intention: trust and perceived risk as a mediator. Online Inf. Rev. 32 (6), 818–841.
8. Fidell, S., Tabachnick, B., Mestre, V., & Fidell, L. (2013). Aircraft noise-induced awakenings are more reasonably predicted from relative than from absolute sound exposure levels. The Journal of the Acoustical Society of America, 134(5), 3645-3653.
9. Ha, H. Y., & Janda, S. (2014). The effect of customized information on online purchase intentions. Internet Research, 24(4), 496-519.
10. Hsu, C. L., Chang, K. C., & Chen, M. C. (2012). The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators. Information Systems and e-Business Management, 10(4), 549-570.
11. Jeong, M., Oh, H., Gregoire, M., 2003. Conceptualizing web site quality and its con-sequences in the lodging industry. IJHM 22 (2), 161–175.
12. Kim, W. G., & Kim, D. J. (2004). Factors affecting online hotel reservation intention between online and non-online customers. International Journal of Hospitality Management, 23(4), 381-395.
13. Leung, D., Law, R., & Lee, H. A. (2016). A modified model for hotel website functionality evaluation. Journal of Travel & Tourism Marketing, 33(9), 1268-1285.
14. Ponte, E. B., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism Management, 47, 286-302.
15. Saw, S. L., Goh, Y. N., & Isa, S. M. (2015). Exploring consumers’ intention toward online hotel reservations: insights from Malaysia. Problems and Perspectives in Management, 13(2), 249-257.
16. Sekaran, U., & Bougie, R. (2010). Theoretical framework in theoretical framework and hypothesis development. Research methods for business: A skill building approach, 80.
17. Sekaran, U. (2014). Metodologi Penelitian untuk bisnis (Research Methods For Business). Buku 1 Edisi 4. Jakarta:Salemba Empat.
18. Silalahi, U. (2012). Metode Penelitian Sosial. Bandung: Refika Aditama
19. Sugiyono. (2014) Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung : Alfabeta
20. Sujarweni, V. W. (2014). Metodologi Penelitian. Yogyakarta: Pustaka Baru.
21. Wang, L., Law, R., Guillet, B. D., Hung, K., & Fong, D. K. C. (2015). Impact of hotel website quality on online booking intentions: eTrust as a mediator. International Journal of Hospitality Management, 47, 108-115.
22. Wirawan, W. (2013). Peningkatan Niat Pembelian melalui Website. The Winners, 14(1), 48-54.
23. Xiang, Z., Wang, D., O’Leary, J. T., & Fesenmaier, D. R. (2015). Adapting to the internet: trends in travelers’ use of the web for trip planning. Journal of Travel Research, 54(4), 511-527.
In-Text Citation: (Waluya, Novalita, & Cahyati, 2019)
To Cite this Article: Waluya, B., Novalita, D. P., & Cahyati, R. D. (2019). Is it True if Website Quality have Impact For Your Online Purchase Intention? International Journal of Academic Research in Business and Social Sciences, 9(3), 774–781.
Copyright: © 2019 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode