International Journal of Academic Research in Business and Social Sciences

search-icon

The Evolution of Experiential Marketing: Effects of Brand Experience among the Millennial Generation

Open access
The purpose of this paper is to review the concepts of brand experience in relation to experiential marketing. Traditional marketing views consumers as rational decision-makers who are more concerned with the product’s functional features and benefits, whereas experiential marketing views consumers as rational and emotional human beings who are concerned with achieving pleasurable experiences. The theoretical importance of this study comes into view through discussing and conceptualizing the concept of brand experience and brand equity among the Millennial generation which consists of 2 billion new customers worldwide. Therefore, by getting to know the Millennial high-tech savvy consumer, electronics companies can learn how to meet customers’ expectations by providing positive brand experiences to the Millennial high tech buyers. As a result Consumers will continue to purchase these electronic devices after they have had a positive brand experience with a certain electronic gadget of this kind. The practical importance of this study comes into view through identifying the strategic importance of brand experience in contemporary brand management. As a result marketers can gain competitive advantage through successful brands. Hence, this study will provide suggestions for future research to empirically measure the influence of brand experience on Brand equity among the Millennial generation.
Aaker D.A. (1991) Managing brand equity: Capitalizing on the value of a brand name Free Pr.
Aaker D.A., Biel A.L. (1993) Brand equity & advertising: advertising's role in building strong brands Lawrence Erlbaum.
Alsem K.J., Kostelijk E. (2008) Identity based marketing: a new balanced marketing paradigm. European Journal of Marketing 42:907-914.
Ambler T. (1997) How much of brand equity is explained by trust? Management Decision 35:283-292.
Atilgan E., Aksoy S., Akinci S. (2005) Determinants of the brand equity: A verification approach in the beverage industry in Turkey. Marketing Intelligence & Planning 23:237-248.
Bellizzi J.A., Hite R.E. (1992) Environmental color, consumer feelings, and purchase likelihood. Psychology and Marketing 9:347-363.
Berry L.L. (2000) Cultivating service brand equity. Journal of the Academy of marketing Science 28:128.
Brakus J.J., Schmitt B.H., Zarantonello L. (2009) Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing 73:52-68.
Brembeck, H. and Ekstro¨m, K. (2004), Elusive Consumption, Berg, Oxford.
Burnkrant R.E., Unnava H.R. (1995) Effects of self-referencing on persuasion. Journal of Consumer Research:17-26.
Cobb-Walgren C.J., Ruble C.A., Donthu N. (1995) Brand equity, brand preference, and purchase intent. Journal of Advertising:25-40.
Farquhar P. (1989) Managing brand equity. Marketing Research Vol. 1:pp.24-33.
Gorn G.J., Chattopadhyay A., Yi T., Dahl D.W. (1997) Effects of color as an executional cue in advertising: they're in the shade. Management Science:1387-1400.
Grundey D. (2008) Experiental Marketing vs. Traditional Marketing: Creating Rational and Emotional Liaisons with Consumers. The Romanian Economic Journal 29:133-151.
Ha H.Y., Perks H. (2005) Effects of consumer perceptions of brand experience on the web: Brand familiarity, satisfaction and brand trust. Journal of Consumer Behaviour 4:438-452.
Hulte´n, B. (2009), “Sensory marketing: the multi-sensory brand-experience concept”, European
Business Review, Vol. 23 No. 3, pp. 256-73.
Iglesias,O., Singh, J.J. and Foguet, B. (2011), “The role of brand experience and affective commitment in determining brand loyalty”, Journal of Brand Management, Vol. 18 No. 8, pp. 570-82
Keller K.L. (1987) Memory factors in advertising: The effect of advertising retrieval cues on brand evaluations. The Journal of Consumer Research 14:316-333.
Keller K.L. (1993) Conceptualizing, measuring, and managing customer-based brand equity. The Journal of Marketing 57:1-22.
Keller K.L. (2003) Strategic Brand Management: Building, Measuring, and Managing Brand Equity. 2nd Edition ed. Prentice Hall, Englewoods, Ciffs, NJ.
Krishnan H.S. (1996) Characteristics of memory associations: A consumer-based brand equity perspective. International Journal of Research in Marketing 13:389-405.
Lassar W., Mittal B., Sharma A. (1995) Measuring customer-based brand equity. Journal of Consumer Marketing 12:11-19.
Mandel N., Johnson E.J. (2002) When Web pages influence choice: Effects of visual primes on experts and novices. Journal of Consumer Research:235-245.
Meyers-Levy J., Peracchio L.A., Peracchio L. (1995) How the Use of Color in Advertising Affects Attitudes: The Influence of Processing Motivation and Cognitive Demands. Journal of Consumer Research 22:121–38.
Morrison, S. and Crane, F. (2007), “Building the service brand by creating and managing an emotional brand experience”Journal of Brand Management, Vol. 14 No. 5, pp. 410-21.
Ratneshwar, S. and Mick, D. (2005), Inside Consumption, Routledge, London.
Rose S. (1993) The making of memory: From molecules to mind.
Michael Rendell, Karen Vander Linde, Yildirim L. (May 2011) Millennials at work – perspectives from a new generation, www.pwc.com/managingpeople2020.
Schmitt Bernd H. (1999) Experiential Marketing: How to get customers to sense, feel, think, act and relate
to your company and brands, The Free Press, New York.
Simon C.J., Sullivan M.W. (1993) The measurement and determinants of brand equity: a financial approach. Marketing Science 12:28-52.
Smith R.E., Swinyard W.R. (1983) Attitude-behavior consistency: The impact of product trial versus advertising. Journal of marketing research:257-267.
Srivastava R.K., Shocker A.D. (1991) Brand equity: a perspective on its meaning and measurement.
Vân Nguyen T. (2010) Millennial Marketing and Wine, Erasmus University.
Veryzer Jr R.W., Hutchinson J.W. (1998) The influence of unity and prototypicality on aesthetic responses to new product designs. Journal of Consumer Research:374-394.
Wood L. (2000) Brands and brand equity: definition and management. Management Decision 38:662-669.
Xu J.B., Chan A. (2010) A conceptual framework of hotel experience and customer-based brand equity: Some research questions and implications. International Journal of Contemporary Hospitality Management 22:174-193.
Zarantonello, L. and Schmitt, B.H. (2010), “Using the brand experience scale to profile consumers
and predict consumer behavior”, Journal of Brand Management, Vol. 17 No. 7, pp. 532-40.
Zemke R. (2001) Here Come the Millennials. Training 38:44-49