The purpose of this research is to identify the quality of educational services provided by the University of Mohammed Bin Ali Al-Sanussi from the point of view of the members through their opinions and evaluation of the quality of educational services at the University. The researchers used the statistical analysis program (SPSS) and the descriptive analysis, such as arithmetic mean and standard deviation. To measure the relationship between the variables, the researchers used the correlation coefficient (Pearson Correlation). The research found that there is a statistically significant relationship between independent and dependent research variables. The classrooms are equipped and easily accessible. There are also programs to new students, familiarize them with university laws, and facilitate communication between students, staff and faculty members. The researchers recommended working on the development and continuous improvement of medical services, providing special facilities for people with special needs and qualifying students through their participation in conferences, scientific seminars and workshops, moreover, urging students to submit a presentation at the end of each semester.
Abdelkader, M. N. (2016). Measuring students' awareness of the quality of educational service at the branches of Taif University. Journal of the researcher. No. 16. pp. 167-181.
Ajmi, N. B., & Al-Tuwaijri, F. B. (2016). The quality of educational services in Saudi universities in the light of a developed standard: Imam Muhammad bin Saud Islamic University model. Arab Journal for Quality Assurance of University Education. Volume IX. No. 25. pp. 135-163.
Borges, L. F., Santos, C. K., & Leal, E. (2014). Quality in educational service: Expectations versus performance in the accounting undergraduate course. European Scientific Journal, 10(1).
Ere?, F., & Clothey, R. (2013). Perceived Service Quality in Schools of Education: A Comparative Study between Drexel University and Gazi University. American International Journal of Social Science.October.Vol.2 No. 7.
George. D., & Mallery, P. (2003) SPSS for windows step by step: A sample Guide & reference Boston; Allyn & Bacon.
Gholami, A., Gazerani, A., Behfar, K., Asghari, A., Mohammadzadeh, H., Samadi, A., & Foroozanfar, Z. (2014).Quality Evaluation of Educational Services Gap in Neyshabur Faculty of Medical Sciences Based on Service Quality Scale. Shiraz E-Med. 15(3). PP 2-7.
Gilavand, A., Fatahiasl, J., & Majd, R. M. (2017). Evaluating the Quality of Educational Services from the Viewpoints of Radiology Students of Ahvaz Jundishapur University of Medical Sciences, in Southwest of Iran. Middle East Journal of Family Medicine, 7(10), 187-192.
Hudaibi, D., & Qudhwa, H. A. (2009). The quality of educational services in the Faculty of Education of the view of students of scientific departments. Arab Journal for Quality Assurance of University Education. Issue 4. pp. 92-108.
Isaac, S., & Michael, W. B. (1995). Handbook in Research and Evaluation. San Diedo, C. A: Educational and Industrial Training Services.
Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30, 607-610.
Salhi, A. S., & Jaballah, J. A. (2016). Measuring the quality of educational services at the Faculty of Economics and Political Science at the University of Misurata from the point of view of students. Journal of Economics and Business Studies. Dec. Volume 5. Issue 2. pp. 60-75.
Shuaibi, M., & Al-Shahrani, S. (2014). Assessment of the quality of educational services at King Khalid University from the perspective of students. Journal of Dhamar University for Studies and Research. January. No. 19. pp. 317-346.
Zaki, H. (2016). The impact of applying the quality of educational services in the light of the new university reform - A case study of the Taher Moulay University of Saida.. PhD thesis. Marketing Services. University of Abu Bakr Belqayd. Talsman. Algeria.
In-Text Citation: (Alfadhli, Boshnaf, Abdulsalam, & Elhaddad, 2019)
To Cite this Article: Alfadhli, M. I., Boshnaf, K. A.-A., Abdulsalam, S. S., & Elhaddad, N. R. (2019). Evaluation of the Quality of Educational Services at the University of Mohammed bin Ali Al-Sanussi (Libya). International Journal of Academic Research in Business and Social Sciences, 9(3), 1–15.
Copyright: © 2019 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
