This study examines the influence of organizational trust on job performance by analyzing perceptions of public employees in the Land and Survey Department. The structured questionnaire survey was carried out. One hundred (100) usable questionnaires collected and were analysed accordingly to test the various hypotheses. The measurement items were rated with 5-point Likert. Results of the instrument’s Cronbach Alpha measurement show that the score of reliability is above .90 which indicates an acceptable level. The results indicate that organizational trust is positively correlated with job performance. These results imply that job performance may be dependent on organizational trust in the public sector. This study provides insights on the relationship between organizational trust and job performance in the public sector. The findings of this study may help public sector to enhance its organizational trust and its effect on job performance. Limitations and recommendations are also discussed.
Best, J. W. and Khan, J.V. (2003). Research in Education 9th Edition Boston: Pearson Education.
Becker, T.E., R.S Billings, D.M Eveleth, and N.L Gilbert. (1996). Foci and bases of employee
commitment: implications for job performance. Academy of Management Journal, 39: 464-482.
Benkhoff, B. (1997). Disentangling organizational commitment: the dangers of the OCQ for
research policy. Personnel Review, 26: 114-131
Borman, W. C., and S.J Motowidlo, ( 1997). Task performance and contextual performance:
The meaning for personnel selection research. Human Performance, 10: 99-109.
Brown, S. P., and Leigh, T. W. (1996). A New Look at Psychological Climate and its
Relationship to Job Involvement, Effort, and Performance. Journal of Applied Psychology, 81: 358-368.
Chen, C. A, Hsieh, C. W, and Chen, D.Y (2014). Fostering public service motivation through
workplace trust: Evidence from public managers in Taiwan. Public Administration, 92, 954-973.
Gould-Williams, J. (2003). The importance of HR practices and work place trust in achieving
superior performance: a study of public-sector organizations. International Journal of Human Resource Management, 14(1), 28-54.
Hogan, J. and Hogan, R. (1989). How to measure employee reliability. Journal of Applied
Psychology, 74: 273–279.
Lämsä, A. M., and Pucetaite, R. (2006). Development of organizational trust among
employees from a contextual perspective. Business Ethics: A European Review, 15: 130-1.
Li, A. N., and Tan, H. H. (2013). What happens when you trust your supervisor? Mediators of
individual performance in trust relationship. Journal of Organizational Behavior, 34, 407-425.
Mayer, R. C., Davis, J.V. and Schoorman, F.D. (1995). An integrative model of organizational
trust. Academy of Management Review, 20(3), 709-734. doi:10.2307/258792.
Michael, J. and Werner, E. (2017) Putting Integrity into Finance: A purely Positive Approach
Journal Capitalism and Society, Vol.12. Issue 1,
Motowidlo, S. J. (2003). Job performance, In W. C. Borman, D. R. Ilgen, and R. J. Klimoski
(Eds.), Handbook of Psychology: 12. Industrial and Organizational Psychology (pp. 39-53), John Wiley and Sons, Hoboken, NJ.
Nyhan, R. C. (1999). Increasing Affective Organizational Commitment in Public
Organizations: The Key Role of Interpersonal Trust. Review of Public Administration, 58-70.
OECD. (2011). Government at a Glance. OECD Publishing.
Zauderer, D. G. (2002). Workplace Incivility and the Management of Human Capital: How to
Build a Community where People feel included, Welcomed, and Work Together with Mutual Respect to Enhance Individual and Organizational Productivity. The Public Manager, 31: 1-14.
In-Text Citation: (Singh & Desa, 2018)
To Cite this Article: Singh, K., & Desa, Z. M. (2018). Organizational Trust And Job Performance: A Study Of Land And Survey Department. International Journal of Academic Research in Business and Social Sciences, 8(11), 1954–1961.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode