The purpose of this study is to Investigating the Effects of conflict styles from the perspective of Thomas Kent on Cooperation and performance of staff . The purpose of this study is functional - practical and the nature and the method of it is descriptive – survey and is of correlation type. The population of this study includes managers at various levels in the Company Snowa in 2012 and statistical sample were 159 who were selected by simple random sampling. In this study, a questionnaire was used for data collection and statistical tests were used to analyze data and test hypotheses. To confirm the Justifiability of the questionnaire, comments and advice of supervisors and some management professors was used and management software SPSS was used to assess the reliability And, Cronbach's alpha was 0/921. In this study, SPSS and AMOS software and path analysis were used for data analysis.
Bartol, K.M& Locke,E.A,(2000),Incentives and Motivations ans Francisco, Jossey- Bass.
Bean Jams A,Vars Gordon F,(2000),Integrative Curriculum in Standrds, Based World, Eric,no4416.
Benson,J.(2000).Employee Voice in Union and Non-Union Australion Workplace,British Journal of Industrial Relations Vol 38,No3,pp453-459.
Boxall,p.and Purrcell,J.(2003).Strategy and Human Resource Management, London: Palgrave.
Cann, A., Norman, M. A., Welbourne, J. L. & Calhoun, L. G. (2008). Attachment styles, conflict styles and humour styles: interrelationships and associations with relationship satisfaction, European Journal of Personality, 22, 131-146.
Daft, R. L. (2007). Organization theory and design. Translated by Parsayan, A. &A'arabi, M., Culture Research Bureau.
Dubrin, A. J. (2004). Applying psychology, individual and organizational effectiveness, New Jersey, Pearson, Prentice Hall.
Eckstein,D.(1998).Styles of conflict2.management. Available from world
wideweb:http://www.encouragingleadership.com/
Furumo, K. (2009). The impac of conflict and conflict management style on deadbeats and deserters in virtual teams, Journal of Computer Information Systems, 2, 66-73.
Hornung,Christy(2002).Conflict5.Management techniques. Available fromworld wide web:http://www.onlinewbc.gov/Docs/manage/conflict.htm.
Jones,Gareth R; George, Jennifer; Hill,6.CharlesW (2000). Contemprarymanagement. Boston: MCGraw-Hill.
Kandula, Srinivas R. (2007) Performance Management: Strategic, Intervention, Drivers, NewDelhi, Prentice- Hall of India. (Republished in paperback in 2008 by phi Learning).
Kotler, P., Rackham, N., & Krishnaswamy, S. (2006). Ending the war between sales & marketing. Harvard Business Review, 84(7/8), 68?78.
Koc.E, (2010).Services and conflict management: Cultural and European integration perspectives.International Journal of Intercultural Relations 34: 88–96. journal homepage:
Le Meunier-FitzHugh, K., & Piercy, N. F. (2007). Does collaboration between sales and marketing affect business performance? Journal of Personal Selling and Sales Management., 27(3), 207?220.
Le Meunier-FitzHugh, K. (2009). Should sales and marketing collaborate? Aninvestigation into the antecedents and consequences of collaboration between salesand marketing. Saarbrücken: VDM Verlag Dr. Müller.
Philip P J, Kumar R, Choudhary N.(2012).Relationship between Organization Citizanship Behavior and Organization Justice at Work Place. Jornal of Ninth AIMS IntenationalConferenceonManagement.1-4:1215-1221.Availabel from:http//www.aims-international.org.
Podsakoff P M, Mackenzie S B,Paine J B, Bachrach D G.(2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management.26(3):513-563. Availabel from: http://myweb.usf.edu.
Robbins, S. P (2006). Organizational behavior, Eleventh edition, Prentice- Hall Inc.
Ronagh,y.(2011).SalaryManagement,SecondEdition,Tehran:Farmanesh. Publications,Tehran,Iran.
Srivasan, P.T, (2005), Emotional Intelligence and Conflict Management Styles among Management Teachers and Students’ UAC funded field study, Department of Management Studies, University of Madras.
USDA organization (2002). Under-12.Standing Conflict Management and ADA. Available from world wide web:http://www.usda.gov/cprc/understand.html.
Zaheer,A, RehmanurKashif & SaifLqbal M.(2008),Development and Testing of a Business Process Efficiency Scale, European Journal of Social Sciences: Volume 7,Issue2.
Copyright: © 2013 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
