Communication technology usage and systematic management is important to give a good image and sustain the reputation of the organization in the globalization. As a leading organization for drugs abuse, National Anti-Drugs Agency (NADA) Malaysia play an important roles in the transition of public sector takes an opportunity to use online system as a platform to communicate all around Malaysia regarding to public policy and database information. Job's performance is the result of work obtained through the efforts shown by the employees for completing certain tasks in order to achieve the goals set by the government. This study aims to measure the effect of communication technology acceptance with the job performance among employees in National Anti-Drugs Agency (NADA). Thus, this study integrates two main aspects in technology acceptance model (TAM) by Davis (1989) which is perceived usefulness and perceived ease of use with interactivity features. This study was used quantitative approach with paper-based questionnaire among employees in National Anti-Drugs Agency (NADA). Data were analyzed using the Statistical Package for the Social Science (SPSS) version 22 to examine the correlation & hypothesis. The results reveals communication technology acceptances have a significant positive relationship with job performance. Therefore, the analyses presented in this research can be used by government agencies and communication technology acceptance to enhance employee’s performance in daily tasks. The study makes a contribution to the literature on relationship of technology acceptance model and job performance especially in government agency.
In-Text Citation: (Nuji, Latiff, Ali, Ridzuan, & Rahman, 2018)
To Cite this Article: Nuji, M. N. N., Latiff, Z. A., Ali, A., Ridzuan, A. R., & Rahman, M. F. A. (2018). Communication Technology Acceptance and Job Performance in Government Agency. International Journal of Academic Research in Business and Social Sciences, 8(7), 1067–1078.
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