The general aims of this study were (i) to identify the relationship between role conflict and job stress among police officers (ii) to identify the relationship between role ambiguity and job stress among police officers. The sample comprised of 280 police officers from several contingents using purposive sampling process. For the data collection, a questionnaire was distributed, which consisted of items regarding role conflict, role ambiguity and job stress. The instruments Role Conflict and Role Ambiguity was developed by Rizzo, House and Lirtzman (1970) and the Depression Anxiety Stress Scale Version 21 (DASS 21) developed by Lovibond and Lovibond (1995). Analysis data used Partial Least Square-Structural Equation Modelling (PLS-SEM). The results indicated that police officers perceived role conflict and ambiguity when performing their job, thus lead to the job stress. Police officers are affected more by role ambiguity than by role conflict, but both role conflict and role ambiguity produced job stress.
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In-Text Citation: (Kamarudin, Zulkafaly, & Hassan, 2018)
To Cite this Article: Kamarudin, K., Zulkafaly, F., & Hassan, N. M. (2018). Role Conflict, Role Ambiguity and Job Stress among Police Officers. International Journal of Academic Research in Business and Social Sciences, 8(8), 843–855.
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