There is an increasing attention in evaluating patient experiences during medical consultation as a measure of healthcare quality. The objective of this study was to evaluate the level of satisfaction, enablement and adherence and its associated factors among patients attending specialist clinics in Universiti Teknologi MARA Medical Cenre (PPUiTM). A cross sectional sectional study was conducted at four specialist clinics: obstetric & gynaecology, orthopedics, cardiology and respiratory. Data was collected using self administered questionnaire, involving a total of 220 patients. Variables studied were patient centred communication, patient factor (age, gender, education, income and health status) and the selected outcomes were patient satisfaction, enablement and adherence. Results show 91.7% of the resepondents understood their illness after consultation with providers, 88.9% were satisfied with overall services, 56.7% were complied with medication and 55% perceived provider’s communication as a patient centred. Three variables showed a significant association with at least one health outcome studied, which were age, health status and patient centred communication, P<0.05. Majority of the patient have positive evaluation towards care that they received, consultation with providers successfully enhanced their understanding regarding illness and have a good compliance with medication. Further study should be done to investigate other variables that might affects patient’s outcome.
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Published by Human Resource Management Academic Research Society (www.hrmars.com)
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