Currently, there is no formal method of collecting valuable tacit knowledge especially on MILOBS which they gained through experiences and formal training skills. The problem arises when the MILOBS have come to the end of their service in which they will bring along the knowledge. Furthermore, these issues become crucial when the knowledge is not fully transferred to the new person in charge. Therefore, there is a need to extract the tacit knowledge through a systematic approach. The approach in developing a new framework as a guideline combines elements of Data Information Knowledge and Wisdom (DIKW) hierarchy. In short, DIKW hierarchy can help us to understand more about MILOBS’ tacit knowledge. The objective of this paper is to interpret knowledge and wisdom in the DIKW hierarchy into the knowledge based framework with situational awareness analysis. The findings of this study are to propose a new framework and to improve the traditional model of knowledge creation on Nonaka’s model by adding the element of situational awareness and wisdom.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
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