By implementing KM, it can be used as a strategy sources by BTN to help the staffs in solving problems and facing challenges to improve their job performance together to achieve organizations goals and objectives. A little research has been done to know the staff’s perception regarding implementation of KM in BTN. To improve the implementation of KM, there are various factors should be considered. One of that is support of the management. Without support, the implementation could not be success in BTN.
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