In last few years, researchers are paying great attention to psychological perspectives in management studies. The purpose of current study is to examine the crucial role of workplace incivility and ostracism in employees’ turnover intentions by concentrating the mediating role of burnout and job stress and moderating influence of psychological capital at health sector. Study is descriptive, quantitative and longitudinal in nature. Data have been collected two times by applying simple random sampling technique. CFA and SEM techniques have been used to explore the understudy behaviors. Findings revealed that workplace incivility and workplace ostracism both have significant and negative relationship with turnover intentions. Moreover, burnout also significantly and partially mediates the relationship between workplace incivility and turnover intentions. Similarly results also enlightened that job stress also partially mediate the association between workplace ostracism and turnover intentions. In addition, psychological capital significantly moderates on the relationship of workplace ostracism, job stress and turnover intentions. This study gives insight understanding regarding the negative consequences of psychological behaviors to organizations.
Ahmad, S., Nisar, Q. A., & Naqvi, S. M. (2016). Effect Of Psychological Contract Fulfillment And Organizational Justice On Employee Reactions Under Moderation by Organizational Trust: A Study On The Lady Health Workers In Pakistan. Science International, 28(1).
Bedi, A., & Skowronski, M. (2014). Political skill at work: good or bad? understanding its predictors and consequences. SAM Advanced Management Journal, 79(2), 39.
Carpenter, N. C., & Berry, C. M. (2017). Are counterproductive work behavior and withdrawal empirically distinct? A meta-analytic investigation. Journal of Management, 43(3), 834-863.
Chiu, C.K. Chien, C.S. Lin, C.P. Hsiao, C.Y. (2005). Understanding hospitalemployee job stress and turnover intentions in a practical setting: Themoderating role of locus of control. Journal of Management Development, 24(10), 837 – 855.
Chiu, R.K. and Francesco, A.M. (2003). Barak, M.E.M., Nissly, J.A. and Levin, A. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employees: what can we learn from past research? A review and meta analysis. Social Service Review, 75 (4), 625-61.
Cortina, L. M. (2008). Unseen injustice: Incivility as modern discrimination inorganizations. The Academy of Management Review, 33(1), 55-75.
Cortina, L. M., Lonsway, K. A., Magley, V. J., Freeman, L. V., Collinsworth, L. L.,Hunter, M., & Fitzgerald, L. F. (2002). What's gender got to do with it? Incivility in the federal courts. Law & Social Inquiry, 27(2), 235-270.
Erkutlu, H. and J. Chafra (2013). Effects of trust and psychological contract violation on authentic leadership and organizational deviance. Management Research Review 36(9): 828-848.
Ferris, D. L., Brown, D. J., Berry, J. W. & Lian, H. (2008). The development and validation of the workplace ostracism scale. Journal of Applied Psychology, 93, 1348–66.
Haq, I. U. (2014). Workplace ostracism and job outcomes: Moderating effects of psychological capital. In Human capital without borders: Knowledge and learning for quality of life: Proceedings of the management, knowledge and learning international conference 2014 (pp. 1309-1323).
Hayyat, U., Nisar, Q. A., Imran, M., & Ikram, M. (2017). Consequences of Emotional Labor in Health Sector of Pakistan. International Journal for Research in Business, Management and Accounting,3(6), 64-79.
Mayfield, J., & Mayfield, M. (2007). The creative environment's influence on intent to turnover: A structural equation model and analysis. Management Research News, 31(1), 41-56.
Jiménez, P., Dunkl, A., & Peißl, S. (2015). Workplace incivility and its effects on value congruence, recovery-stress-state and the intention to quit. Psychology, 6(14), 1930.
Jones, M. D. (2015). Antecedents and outcomes of work-linked couple incivility, Purdue University.
Khan, N. Z. A., Imran, A., & Nisar, Q. A. (2016). Emotional Exhaustion as Stressor agent for Job Stress in Call Centers: Empirical evidence from perspective of Job Satisfaction and Turnover Intention as Work Outcomes. European Online Journal of Natural and Social Sciences, 5(4), 908.
Lazarus R S & folkman , S. (1984). Stress, Appraisal and Copying New York Spunger.
Luthans, F., & Youssef, C. M. (2004). Human, Social, and Now Positive Psychological Capital Management: Investing in People for Competitive Advantage. Organizational dynamics, 33(2), 143-160.
Matthias H.J. Gouthier, Miriam Rhein, (2011). Organizational pride and its positive effects on employee behaviour. Journal of Service Management, 22(5), 633 –649.
Mubeen, H., Ashraf, H., & Nisar, Q. A. Impact of Emotional Intelligence and Knowledge Management on Organizational Performance: Mediating Role of Organizational Learning.
Özer, G., & Günlük, M. (2010). The effects of discrimination perception and job satisfaction on Turkish public accountants’ turnover intention.
Riasat, F., Aslam, S., & Nisar, Q. A. (2016). Do Intrinsic and Extrinsic Rewards influence the Job satisfaction and Job performance? Mediating Role of Reward System. Journal Of Management Info, 11(1), 16-34.
Riasat, F., Nisar, Q. A. (2016). Does Workplace Incivility influence employee’s job stress and turnover intentions by Moderating role of Psychological Capital: Descriptive study on Banking sector Gujranwala; Pakistan. International Journal of Scientific & Engineering Research, 7(12), 17-30.
Schulman, P. (1998). Applying learned optimism to increase sales productivity. Journal of Personal Selling & Sales Management, 19(1), 31-37.
Seligman, M. E. (2002). Positive psychology, positive prevention.
Humborstad, S. I. W., & Perry, C. (2011). Employee empowerment, job satisfaction and organizational commitment: An in-depth empirical investigation. Chinese Management Studies, 5(3), 325-344.
Thomas, J. L., Bliese, P. D., & Jex, S. M. (2005). Interpersonal conflict and organizational commitment: Examining two levels of supervisory support as multilevel moderators. Journal of Applied Social Psychology, 35(11), 2375-2398.
Williams, K. D. (2001). Ostracism: The power of silence. London, UK: Guilford Press.
Williams, K. D. (2007). Ostracism.Annual Review of Psychology, 58, 425-52.
Williams, K. D. (2009). Ostracism: A temporal need? threat model. Advances in Experimental.Social Psychology, 41, 275-314.
Williams, K. D., & Jarvis, B. (2006). Cyberball: A program for use in research on interpersonal ostracism and acceptance. Behavior research methods, 38(1), 174-180.
Wright, T.A. and Bonett, D.G. (1992). The effect of turnover on work satisfaction andmental health: support for a situational perspective. Journal of Organizational Behavior, 13(6), 603-15.
Wright, T.A. and Bonett, D.G. (2007). Job satisfaction and psychological well-being as non additive predictors of workplace turnover. Journal of Management, 33(2), 141-60.
Wu, L.Z. , Yim F.H, Kwan H. K and Zhang, X (2012). Coping with workplace ostracism: The roles of ingratiation and political skill in employee psychological distress. Journal of Management Studies, 1. 178-199.
Yeung, A., & Griffin, B. (2008). Workplace incivility: Does it matter in Asia? People & Strategy, 31, 14–19.
Mahfooz, Z., Arshad, A., Nisar, Q. A., Ikram, M., & Azeem, M. (2017). Does Workplace Incivility & Workplace Ostracism influence the Employees’ Turnover Intentions? Mediating Role of Burnout and Job Stress & Moderating Role of psychological Capital. International Journal of Academic Research in Business and Social Sciences, 7(8), 359-373.
Copyright: © 2017 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
