Today Supply chains of organizations need to developing knowledge in order to achieve competitive advantages. Hence, knowledge management (KM) plays an important role in supply chain to create, build, maintain and utilize knowledge in this way. KM adoption in the supply chain needs high investment as well as few changes in the culture in whole of organization. The aim of this paper is to identify and prioritize the key success factors (KSFs) of KM adoption in the supply chain. In this study after reviewing the literature, the most important success factors of KM adoption were identified and classified in 16 KSF. Then this factors analyzed by best-worst method technique. Also, an empirical study presented to illustrate the proposed method and demonstrate its effectiveness. Therefore, for complete the questionnaire, was used the opinions of 10 experts. A total of 16 KSFs were identified through extended literature review and expert’s opinion. The results of the study showed that Supports of Top management, Integration of knowledge and information flow and Organization structure are the three most important KSFs of KM adoption in the SC. The case of this study should pay attention and concentrate to these KSFs with higher priority for effective KM adoption in supply chain and implement them progressively to greatly improve the efficiency of the whole supply chain performance.
Al-Mutawah, K., Lee, V., & Cheung, Y. (2009). A new multi-agent system framework for tacit knowledge management in manufacturing supply chains. Journal of Intelligent Manufacturing, 20(5), 593-610.
Almuiet, M. Z., & Salim, J. (2013). Knowledge flow in supply chain manufacturing: Case study in food manufacturing firm. Procedia Technology, 11, 463-470.
Aziz, N., & Sparrow, J. (2011). Patterns of gaining and sharing of knowledge about customers: a study of an Express Parcel Delivery Company. Knowledge Management Research & Practice, 9(1), 29-47.
Bandyopadhyay, S., & Pathak, P. (2007). Knowledge sharing and cooperation in outsourcing projects—A game theoretic analysis. Decision Support Systems, 43(2), 349-358.
Blumenberg, S., Wagner, H.-T., & Beimborn, D. (2009). Knowledge transfer processes in IT outsourcing relationships and their impact on shared knowledge and outsourcing performance. International Journal of Information Management, 29(5), 342-352.
Capó-Vicedo, J., Mula, J., & Capó, J. (2011). A social network-based organizational model for improving knowledge management in supply chains. Supply Chain Management: An International Journal, 16(4), 284-293.
Chaghooshi, A., Arab, A., & Dehshiri, S. (2016). A fuzzy hybrid approach for project manager selection. Decision Science Letters, 5(3), 447-460.
Cheng, J.-H., Yeh, C.-H., & Tu, C.-W. (2008). Trust and knowledge sharing in green supply chains. Supply Chain Management: An International Journal, 13(4), 283-295.
Chopra, S., & Meindl, P. (2007). Supply chain management. Strategy, planning & operation Das summa summarum des management (pp. 265-275): Springer.
Desai, A., & Rai, S. (2016). Knowledge Management for Downstream Supply Chain Management of Indian Public Sector Oil Companies. Procedia Computer Science, 79, 1021-1028.
Desouza, K. C., Chattaraj, A., & Kraft, G. (2003). Supply chain perspectives to knowledge management: research propositions. Journal of knowledge Management, 7(3), 129-138.
Elgazzar, S. H., Tipi, N. S., Hubbard, N. J., & Leach, D. Z. (2012). Linking supply chain processes’ performance to a company’s financial strategic objectives. European Journal of Operational Research, 223(1), 276-289.
Ghaffari, S., Arab, A., Nafari, J., & Manteghi, M. (2017). Investigation and evaluation of key success factors in technological innovation development based on BWM. Decision Science Letters, 6(3).
Giannakis, M. (2008). Facilitating learning and knowledge transfer through supplier development. Supply Chain Management: An International Journal, 13(1), 62-72.
Grandori, A., & Kogut, B. (2002). Dialogue on organization and knowledge. Organization Science, 13(3), 224-231.
Gunasekaran, A., & Ngai, E. W. (2004). Information systems in supply chain integration and management. European Journal of Operational Research, 159(2), 269-295.
Hasrulnizzam Wan Mahmood, W., Mat Tahar, N., Nizam Ab Rahman, M., Baba, & Deros, M. (2011). Supply chain enhancement through product and vendor development programme. Journal of Modelling in Management, 6(2), 164-177.
He, Q., Ghobadian, A., & Gallear, D. (2013). Knowledge acquisition in supply chain partnerships: The role of power. International Journal of Production Economics, 141(2), 605-618.
Hult, G. T. M., Ketchen, D. J., & Arrfelt, M. (2007). Strategic supply chain management: Improving performance through a culture of competitiveness and knowledge development. Strategic management journal, 28(10), 1035-1052.
Hutzschenreuter, T., & Horstkotte, J. (2010). Knowledge transfer to partners: a firm level perspective. Journal of knowledge Management, 14(3), 428-448.
K. Patil, S., & Kant, R. (2014). Knowledge management adoption in supply chain: Identifying critical success factors using fuzzy DEMATEL approach. Journal of Modelling in Management, 9(2), 160-178.
Khalfan, M. M., Kashyap, M., Li, X., & Abbott, C. (2010). Knowledge management in construction supply chain integration. International Journal of Networking and Virtual Organisations, 7(2-3), 207-221.
Kidd, J., Richter, F.-j., & Stumm, M. (2003). Learning and trust in supply chain management: disintermediation, ethics and cultural pressures in brief dynamic alliances. International Journal of Logistics: Research and Applications, 6(4), 259-275.
Kim, K. K., Umanath, N. S., Kim, J. Y., Ahrens, F., & Kim, B. (2012). Knowledge complementarity and knowledge exchange in supply channel relationships. International Journal of Information Management, 32(1), 35-49.
Kumar, S., & Thondikulam, G. (2006). Knowledge management in a collaborative business framework. Information Knowledge Systems Management, 5(3), 171-187.
Lancioni, R. A., & Chandran, R. (2009). Managing knowledge in industrial markets: New dimensions and challenges. Industrial Marketing Management, 38(2), 148-151.
Liao, S.-H., Chen, C.-M., & Wu, C.-H. (2008). Mining customer knowledge for product line and brand extension in retailing. Expert Systems with applications, 34(3), 1763-1776.
Lin, C., Hung, H.-C., Wu, J.-Y., & Lin, B. (2002). A knowledge management architecture in collaborative supply chain. Journal of Computer Information Systems, 42(5), 83-94.
Lotfi, Z., Mukhtar, M., Sahran, S., & Zadeh, A. T. (2013). Information sharing in supply chain management. Procedia Technology, 11, 298-304.
Maqsood, T., Walker, D., & Finegan, A. (2007). Extending the “knowledge advantage”: creating learning chains. The Learning Organization, 14(2), 123-141.
Mohaghar, A., Sahebi, I. G., & Arab, A. (2017). Appraisal of Humanitarian Supply Chain Risks Using Best-Worst Method. International Journal of Industrial and Manufacturing Engineering, 11(2), 292-297.
Nätti, S., & Ojasalo, J. (2008). Loose coupling as an inhibitor of internal customer knowledge transfer: findings from an empirical study in B-to-B professional services. Journal of Business & Industrial Marketing, 23(3), 213-223.
Patil, S. K., & Kant, R. (2014a). A fuzzy AHP-TOPSIS framework for ranking the solutions of Knowledge Management adoption in Supply Chain to overcome its barriers. Expert Systems with applications, 41(2), 679-693.
Patil, S. K., & Kant, R. (2014b). A hybrid approach based on fuzzy DEMATEL and FMCDM to predict success of knowledge management adoption in supply chain. Applied Soft Computing, 18, 126-135.
Patil, S. K., & Kant, R. (2014c). Ranking the barriers of knowledge management adoption in supply chain using fuzzy AHP method. International Journal of Business Innovation and Research, 8(1), 52-75.
Patil, S. K., & Kant, R. (2016). Evaluating the impact of Knowledge Management adoption on Supply Chain performance by BSC-FANP approach: An empirical case study. Tékhne, 14(1), 52-74.
Paton, R. A., & McLaughlin, S. (2008). Services innovation:: Knowledge transfer and the supply chain. European Management Journal, 26(2), 77-83.
Peng Wong, W., & Yew Wong, K. (2011). Supply chain management, knowledge management capability, and their linkages towards firm performance. Business Process Management Journal, 17(6), 940-964.
Ramesh, A., Banwet, D., & Shankar, R. (2010). Modeling the barriers of supply chain collaboration. Journal of Modelling in Management, 5(2), 176-193.
Rezaei, J., Wang, J., & Tavasszy, L. (2015). Linking supplier development to supplier segmentation using Best Worst Method. Expert Systems with applications, 42(23), 9152-9164.
SAFARI, H., AJALI, M., & GHASEMIYAN, S. I. (2016). DETERMINING THE STRATEGIC POSITION OF AN EDUCATIONAL INSTITUTION IN THE ORGANIZATIONAL LIFE CYCLE WITH FUZZY APPROACH (CASE STUDY: FACULTY OF HUMANITIES OF KHALIJ FARS UNIVERSITY.
Samuel, K. E., Goury, M.-L., Gunasekaran, A., & Spalanzani, A. (2011). Knowledge management in supply chain: An empirical study from France. The Journal of Strategic Information Systems, 20(3), 283-306.
Shih, S. C., Hsu, S. H., Zhu, Z., & Balasubramanian, S. K. (2012). Knowledge sharing—A key role in the downstream supply chain. Information & Management, 49(2), 70-80.
Sivakumar, K., & Roy, S. (2004). Knowledge redundancy in supply chains: a framework. Supply Chain Management: An International Journal, 9(3), 241-249.
Soliman, K. S., Janz, B. D., Raisinghani, M. S., & Meade, L. L. (2005). Strategic decisions in supply-chain intelligence using knowledge management: an analytic-network-process framework. Supply Chain Management: An International Journal, 10(2), 114-121.
Spekman, R. E., Spear, J., & Kamauff, J. (2002). Supply chain competency: learning as a key component. Supply Chain Management: An International Journal, 7(1), 41-55.
Sung, A. (2006). A strategic management framework for leveraging knowledge innovation. International Journal of The Computer, the Internet and Management, 14(3), 32-49.
Tseng, M.-L. (2009). A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach. Expert Systems with applications, 36(4), 7738-7748.
Vithessonthi, C. (2008). Social interaction and knowledge sharing behaviors in multinational corporations. The Business Review, 10(2), 324-331.
Wadhwa, S., & Saxena, A. (2006). Flexible supply chains: A context for decision knowledge sharing and decision delays. Global Journal of Flexible Systems Management, 7(3/4), 25.
Zhao, J., de Pablos, P. O., & Qi, Z. (2012). Enterprise knowledge management model based on China’s practice and case study. Computers in Human Behavior, 28(2), 324-330.
Arab, A., Sahebi, I. G., & Alavi, S. A. (2017). Assessing the Key Success Factors of Knowledge Management Adoption in Supply Chain. International Journal of Academic Research in Business and Social Sciences, 7(4), 365-369.
Copyright: © 2017 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
