International Journal of Academic Research in Business and Social Sciences

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Using DMAIC in Improvement of Customer Satisfaction and Facilities provided at Commuter Stations

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This paper discusses the use of six sigma approach to improvement of customer service and facilities at commuter stations. The management of commuter stations should be sensitive to the needs and desires of the passengers. In this study, DMAIC approach taking into accounts the views of the customer (VOC) to the dissatisfaction of commuter services and facilities available at commuter stations.
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Mustapha, R., & Habidin, N. F. (2016). Using DMAIC in Improvement of Customer Satisfaction and Facilities provided at Commuter Stations. International Journal of Academic Research in Business and Social Sciences, 6(12), 744-757.