The study aimed to identify the most important factors to ensure retention of staff within the five star hotels in the city of Aqaba, seeking to renew the intention to stay in the work without thinking about leaving work, since five-star hotels in the Aqaba Special Economic Zone(ASEZA) suffering high labor turnover rates, a serious indicator affects the level of service in those hotels, in addition to its impact on ensuring the quality of services provided, and the impact on achieving guest satisfaction and thus repeat visit or not.
So the idea came to treat this growing problem in Aqaba five-star area hotels, in order to explain negative impact of a very important and caused by leaving the employee to his job, because of the weakness or absence of retention policies, and the implications for the hotel and its guests and clients on the one hand, and on the same employee on the other.
The results of this study showed that the moral and financial dimensions have significant impact on the intention of employees to leave work. The results showed that the data analysis of Human resources maintenance skills Program, Routine and work rules, Preference position levels, Personal issues, Issues related to work, personal issues, and Job satisfaction have significant relationship on employees to leave work. The results also showed that the financial dimensions have significant impact on the intention of employees to leave work.
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