International Journal of Academic Research in Business and Social Sciences

search-icon

The Relationship between Organizational Citizenship Behavior and Performance of the Staff of Qazvin University of Medical Sciences and Health Services

Open access
More than two decades, the first organ and colleagues of OCB have been expressed through the words. The aim of this study was to investigate the relationship between organizational citizenship behavior and performance of employees of Qazvin University of Medical Sciences and Health Services.
The population in this study has included some units to the Qazvin University of Medical Sciences. This study is a descriptive research method will be correlated. In analyzing the data, both descriptive and inferential statistics were used. Descriptive statistics including frequency tables is the mean level of analytic structural equation modeling, confirmatory factor analysis (CFA) and path analysis (Path Analysis) is used. Software used for data analysis software package SPSS version 18 software package LISREL 8.54 version of Windows are.
The results show that, in general purpose, due to the OCB altruism, work ethics, sportsmanship and civic behavior has increased the performance. So after, polite and considerate of OCB on employee performance was not affected. So over all research hypothesis is accepted.
1. Appelbaum, Steven & Bartolomucci, Nicolas & Beaumier, Erika & Boulanger, Jonathan & Corrigan, Rodney & Dore, Isabelle & Girard, Chrystine & Serroni, Carlo "organizational citizenship behavior : a case study of culture , leadership and trust " manamement decision Vol.42 No.1, (2004) , pp. 13-40.
2. Alicia , S.M . leung (2008). Matching ethical work climate to in .role and extra role Behavior in acollective work setting , journal of Businees Ethics , 79:43.55.
3. Brightman, B. K., and Moran, J. W. (1999), "Building Organizational
Citizenship", Management Decision, 37, (9), 678 , Mc. Alister, D., (1991), "Regrinding Organizational Citizenship Behavior Research", Academy Of Management. 12, (1), 1-9.
4. Bienstock, C.Carol & Demoranville, W. Carol & Smith, K. Rachel “ organizational citizenship behavior and service quality “ journal of services marketing, Vol .17 No.4 (2003), pp. 357-378
5. Bienstock, C.Carol & Demoranville, W. Carol & Smith, K. Rachel “ organizational citizenship behavior and service quality “ journal of services marketing, Vol .17 No.4 (2003), pp. 357-378.
6. Bolino, mark c., turnley and William h, 2002, “going the extra mile: cultivating and managing employee citizenship behavior academy of management executive.
7. Borman, W.C,and Motowidlo,S.J.1993. Expanding the criterion domain to inelude elements of contextual performance. In N. sehmitt.
8. Borman, W.C, & penner , L.A,, Allen , T.D & Motowidlo , S.J. (2001).” Personality predictors of citizenship performance “ , international journal of Service Assessment , Vol.9,pp: 52.69 .
9. Borman & penner & Allen and Motwidlo (2001) “ personality predictors of citizenship performance” , international journal of selection and assessment , vol .9.N . ½ ,pp52-63.
10. Brightman , bairdk , Robert , moran ,john w , 1999. “ bulding organizationl citizenship” journal management decision London, vol .37,iss,pg 78.

11. Castro, Carmen.B & Armario, Enrique.M & Ruiz, David.M “ the influence of employee organizational citizenship Behavior on customer loyalty “ , international journal of Service industry management , Vol.15 No.1 , (2004) .
12. Cascio , Wayne (1995) . managing human resources productivity , Quality of work . life profits ,4 ED. MC, Craw .Hill .
13. Cohen, Aaron & vigoda , eran, 2000 , “ a study examinied the relationship brtween organizational citizenship behavior and general citizenship behavior in the wider society “, administration & society Beverly hills vol . 32,pp 29-59.
14. Cohen, Aaron & Kol, Yardena , “ professionalism and organizational citizenship behavior “ an empirical examination among Israeli nurses , journal of managerial psychology , Vol.19 No.4, (2004) .
15. Comeau , D J ., and Griffith , R . L (2005) . “ Structural relationship between organizational service orientation , contact employee job satisfaction and citizenship behavior “ , international journal of Service industry management , Vol.34. No.3 , pp.310 .
16. Cropanzano, Russell & Byrne, S.Zinta “ the relationship of emotional exhaustion to work attitudes , job performance rating , and organizational citizenship behaviors “ fifteenth annual conference of society for industrial and organizational psychology in new Orleans, April 13-16 , (2000).
17. Dessler , gray “Human Resource management “ , printice Hall 1997.-7 ed.
18. DeNisi , A.S.Cafferty , T.P. , & meglino , B.M. (1984) . A cognitive Viwe of performance appraisal process.
19. Eric G . Lambert , Nancy L . Hogan & Marie L . Griffin (2008) . Being the good soldier . vol , 35 no. 1, 58.68 .
20. Hodson randy (2002), “ management citizenship Behaviour and its influenced on productivity “ ,work and occupations , vol . 29,no.1,pp64-96.
21. Koopman , Richard , 2001 , “ the relationship perceived organizational justice and organizational citizenship behaviors : arewiew literature” .
22. Katz , D., and Kahn , R,L.(1978): The social psychology of organizations, new York : john Wiley.
23. Konovsky , M .A ., and Organ , D. W .(1996) . Dispositional and contextual determinats of organizational citizenship behavior . journal of organizational behavior , 17,253,266 .
24. Kwantes , C.T.(2003) , “organizational citizenship and withdrawal behavior in use and india “ , international journal of Cross Cultureal management , vol .3,No . 1 .pg .5 .
25. Lepine , j . A ., Erez , A. & johonson , D .E . (2002) . the nature and dimensionality of organizational citizenship behavior . journal of Applied psychology , 87,52.65 .
26. Moorman , Robert and blakely , Gerald , may 1999 , :individual ism, collectivism as an individual different ceperdictor of organizational citizenship behavior “ , , journal of(1986-1998).
27. Mackenzie , S.B., Podsakoff , P.M.(1998):” The impact of organizational Citizenship behavior on evaluations of salesperson performance “ , journal of Marketing , )57-70(.
28. Morrison Elizabeth (1994) . Role definitions and organizational citizenship behavior : importance of the employees perpective Academy of management journal , vol . 37 , N 6 pp.1543.1567 .
29. Netemeyer , R.G., Bowles , j.s., Mackee, D.O., and Mcmurrian,R.(1997): “ An interstigation into the antegcedents of organizational Citizenship behavior in a personal selling Context” , journal of Marketing ,61,pp.85-98.
30. Organ, D.W.(1989), “Cognitive versus affective determinants of organizationl citizenship behavior “ , , journal of Applied psychology , 74,pp.157-164
31. Organ, D.W.(1988), organizationl citizenshipe behavior : the good soldier syndrome , Lexington book, Lexington,
32. Podsakoff,PM., and Mackenzie,S.B.(1994),”Organizational Citizenship B ehaviors and Sales Unit Effectivess”, Journal of Marketing Research , 3,(1),351-365.
33. Podsakoff,PM., and Mackenzie,S.B.(2000),”Organizational Citizenship behaviors: a critical review or the theoretical and empirical literature “, journal of management .26(3).p.513.
34. Peterson , S.A (1990) . political behavior : Thousand Oaks , CA : sage . pianluprasidh , piyatida (2005) .
35. Sloat , Kimc and ridge , park , 1999, “organizational Citizenship professional safety” vol . 44,1ss,pg20.
36. Unnikammu , Moideenkutty : Blau , Gary : Kumar , Ravi : Nalakath , Ahamedali (2005) .
37. Van Dyne , l.,Graham . j.w.,and Dienesch .R m.(1994): “ organizational Citizenship behavior: Construct redefinition. Measurement and validation”.
38. Vigoda , E ,(2000) , “ Internal politics in public administration system : an empirical examination of its relationship with job congruence Organizational Citizenship behavior , and in role performance “ , public personnel management , vol . 29, no . 2 , pp. 185 .
39. Wech , B . (2002) , “ Trust context : effect on Organizational Citizenship behavior , supervisory fairness , and job satistaction beyond the influence of leader – member exchange “ , Business and Society , vol . 41 , no . 3, pp.353 .